We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great place for a family!” 4 of 5 bubbles
Review of Holiday Inn Leiden

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Holiday Inn Leiden
Ranked #6 of 15 Hotels in Leiden
London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place for a family!”
4 of 5 bubbles Reviewed 5 May 2014

We preferred to stay in Leiden for our recent trip to Netherlands, because our main focus was the Tulips. Having had no experience of Holland before, we relied on the 'Holiday Inn' brand and the IHG group to ensure that the quality met our expectations.

We reached the hotel much earlier than the check-in time and the front-desk was kind enough to let us (me, my wife, children aged 5 & 7) check-in by 11. Our rooms were well equipped and well kept. The restaurants had buffet dinner, which was very helpful after a tiring day of sight-seeing. The buffet cost was probably slightly on the higher side, but the fact that kids ate free and that there was a lot of selection of amazing dishes on the offer made up for it! ;-)

If you are using a car in Netherlands, this hotel is very easily accessible. Relying on public transport, we found it was a bit difficult to get to the hotel from the train station. There are many buses available, but finding the right one took us a couple of days. The hotel website suggests to take bus route 43 from leiden centraal, but I found this to be more expensive than taking bus no. 30 or 31. It was more frequent too.

The swimming pool and the kids play area is a big plus for keeping the kids entertained. the pool was open till late too.

Room Tip: - the rooms on the ground floor seemed to have their doors opening to the parking area directly. I a...
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Siraj A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, Guest Relations Manager at Holiday Inn Leiden, responded to this review, 5 June 2014
Dear guest, Thank you for your kind review! And yes, we are almost in the middle of the tulips, close to the numerous tulip fields and the Keukenhof. It's really nice to hear you and your family enjoyed your stay with us (Kids-Eat-Free is a big +) and our facilities, such as and indoor pool, incl.sauna, a brandnew fitness area, bicycle rental, ping-pong, etc. ánd the Jungle Club for our youngest guests. Sorry for the misundersandign, we'll certainly check you comment concerning bus 43, thank you. Leiden is a very historical (University! and birthplace of Rembrandt) city with lots of canals, museums, alms houses and many modern and typical Dutch shops. You name it, we have it! Again, thank you for your feed back. We look forward to welcoming you back soon. Kindest regards from the Holiday Inn Leiden Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

611 reviews from our community

Traveller rating
    179
    268
    116
    37
    11
See reviews for
269
104
25
135
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

We were given one of those rooms facing the car park and it really worked well for us as the access door is just one flight of stairs away. The room was clean and the beds and pillows were comfortable. No problem with any noise whatsoever on this side of the hotel. However, this review might not be as positive have we been given a room facing the restaurant. Staff were all friendly and helpful. Good selection of food for breakfast and loved the coffee. My kids enjoyed the cold chocolate drink. Plenty of things to do for kids i.e. heated swimming pool, bouncy castle and table tennis. I cannot recommend having dinner in their restaurant mainly because of the price. Leiden city centre is just around a mile away and there are loads of restaurants to choose from.

Room Tip: Rooms facing their car park are quieter.
See more room tips
  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank what-a-wander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, General Manager at Holiday Inn Leiden, responded to this review, 25 April 2014
Dear guest. We're glad to read you and your family enjoyed your stay with us. We have rooms facing the interior side of the hotel (overlooking our almost 2000m2 indoor garden and restaurant) and rooms facing the exterior side, convenient close to the free parking lot. PLease note your comments already have been forwarded to all our employees, we know they really appreciate your kind words. In our Garden restaurant we serve an 'all you can eat' dinner buffet (on Friday's our popular Italian buffet! and on Saturday and Sunday guests can enjoy the may be even more popular family buffet) and our guests also can have dinner in our Ocean grill bar-restaurant, where we serve an à la carte menu and every day a different chef's special. Again, thank you for your feed back, we look forward to welcoming you back soon. Kindest regards, The Hoiday Inn Leiden Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiesbaden, Germany
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 14 April 2014

I read the reviews on the noise and was still unprepared. It isn't just that you can hear kids playing from the room, these kids were making so much loud shouting and yelling noise - and nobody thought to shush them. The hotel is dated, but seems well maintained. The staff are completely professional and friendly. It is the other guests that seem to make this hotel experience not all it should or could be. We had a man running up and down the hall outside our door at 7:30 in the morning, chasing and encouraging his toddler to scream - not caring that my head was three feet from the corridor in which he was encouraging this. Kids were screaming and running wild up to and a bit beyond 10 pm. If you tried to play ping pong, every mishit of the ball sent it under a two foot gap between the barrier fence and the floor resulting in someone having to run around the fence into the hall area to get the ball. This could be remedied by extending the partition to the floor. My six year old son loved the turtles around the water feature in the eating area. We ate one dinner while there and the bill was about 80 Euros for two adults and two kids, 6 and 12. I felt the value was closer to 40 Euros, so we did not make that mistake again. Yes, kids eat free with a paying adult, but at 29 Euros and extra for drinks... it adds up fast. I have never stayed at a hotel where other guests took no care about their surroundings and others who may be trying to sleep. This hotel seems to attract that. The parking was easy and we had internet in our room. There was no extra charge for towels or sheets as some hotels in Holland are doing. There were a lot of positive things, but noisy unmanaged kids will ruin this place - even if you have kids.

Room Tip: As far away from the playground as possible. Maybe even have a "no kid" section.
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 555Kittie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, General Manager at Holiday Inn Leiden, responded to this review, 17 April 2014
Dear guest. First of all please accept our sincere apologies for the inconvenience you experienced. Please be assured we have taken approprioate steps and we will do our utmost to eliminate this problem. Thank you for your positieve words about our staff. It's always nice to receive a compliment, I'll forward your kind words to all of them. We get a lot of compliments on our all-you-can-eat dinner buffet (every Friday we serve a very popular Italian buffet!) and with the kids-eat-free-program dinner costs are very limited for families. Again, thank you for your feedback. We look forward to welcoming you back soon. Kindest regards, the Holiday Inn Leiden Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Anglia
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

First time in Leiden and so first time at the Holiday Inn Leiden. First impressions were somewhat mixed - the car park seems to have some building work taking place with an uneven surface and several piles of building material. Not exactly an encouraging place to leave car overnight (though on check in you are invited to park behind the hotel nearer your room).
Once in the hotel though the impression is much more favourable, a large reception area and impressive lobby area. The welcome from reception staff was warm and efficient, explaining the nearer parking.
Walking through the hotel to the room is a unique experience in this hotel, walking through the lobby and restaurant gives a good overview.
The room (an exterior facing room on 3rd floor) was spacious, spotlessly clean and with all the facilities you'd expect from Holiday Inn.
The only drawback is the noise. Walls seem thin between rooms, with music being heard from neighbouring room well into the night. The corridors also seem to be used a race tracks by children staying in the hotel - not a problem at night but beware if you don't want an early start!
There was also the unusual problem of a dog barking and howling in one of the rooms throughout the stay. If you are looking for a good nights sleep some earplugs may be in order.

Room Tip: High outside facing rooms should, in theory, be quieter.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Skywalker3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, General Manager at Holiday Inn Leiden, responded to this review, 2 April 2014
Thank you for your comments, we're glad you liked our hotel. I can inform you we're 'cleaning' the landscaping and parking lot at the present moment, we fully understand your comment on this issue. The parking lot has barriers and guests can park their car right in front or near their rooms. Nice to hear you enjoyed the hotel and our staff, we'll inform them as well. Please note one can always call the front desk if there is noise from a neighbouring room (children, music or a dog barking, guests with dogs are told that they should not leave their dog alone in the room), we have 24/7 duty managers who can solve these kind of problems. Please accept our sincere apologies for any inconvenience this may have caused. We thank you for your feed back, we appreciate you taking the time to inform us adn we look forward to your return stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brussels
Level Contributor
103 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed 23 March 2014

This hotel has pretty decent rooms and has some great facilities for families including a pool and games equipment. If you are staying there as a single traveller, however, beware the noise. Fully half of the rooms face a very large open indoor space which contains the restaurant and some games for children. The noise echoes around the space. It is horrendous. The design of this places is extremely poor. After the first night I asked to be moved to a room not facing this open space. The staff were great. They arranged it immediately and even organized for my luggage to be moved during the day so I could go out. However, even though the new room was not facing the noisy open space, there were children staying in the upstairs room and their running thudded constantly against the ceiling of my room. The insulation is very poor. For families this seems like a pretty good place, but as a single traveller you should only stay here if they can guarantee you a top floor room not facing the public areas.

  • Stayed February 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gordon766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, General Manager at Holiday Inn Leiden, responded to this review, 26 March 2014
Thank you for your feed back, we really appreciate it. You are correct, the rooms on the interior side are indeed more suitable for families, children can walk 'free' through the play area, swimmming pool, etc.. The exterior rooms near the free parking lot are more quiet. Thank you for your kind words concerning our rooms, facilities and our great staff, we'll inform them of your comments. Just tell us what you need when making your future reservation, we'll be happy to help. We look forward to seeing you again in Leiden soon. Kindest regards, Ronald Reichert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
132 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 19 March 2014

We have been back a number of times as a family and our stays have always been of a high standard. Perhaps if you travel with kids you become more tolerant and as long as the kids are happy, you are happy. We've tried outside rooms, inside rooms, rooms on the upper floors and ground floor and they have always been clean and tidy. The breakfast staff are always so nice and even pull up tables around the fish pond so our 3yr old can eat breakfast and watch the fish and turtles at the same time.
The location may not be ideal if you want to visit the centre of town but hey, I bet you none of the hotels in the centre offer free parking. Being located where it is it does however, give you great access to the roads for the coast, The Hague and Amsterdam.

Room Tip: Travelling with kids we find the ground floor inside rooms work best for us.
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Fajota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, General Manager at Holiday Inn Leiden, responded to this review, 24 March 2014
Dear guest, What a nice review, thank you very much. We're glad you and your family enjoyed your stay with us and even more how nice to hear you all enjoyed previous visits as well. We'll forward your kind words to all staff, especially the breakfast collegues in our Garden restaurant. By car we're only 10 mins from the city center, the local bus takes approx. 15-20 mins. We also rent bicycles (on a bike it is not more than 10 mins straight to the center of Leiden). You're at the beaches of Katwijk with a bike within approx. 20 and Noordwijk in less than half an hour. Again, thank you for your feed back. Will we see you back soon? We do hope so. Kindest regards, Ronald Reichert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London UK
Level Contributor
208 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 bubbles Reviewed 27 February 2014

What a dive. A gloryfied motel.
Must have been a motel before it was turned into one of the worst Holiday Inns I have ever stayed in. Seriously!
Room was like a box, no ventilation. Shower, come bathtub was plain dangerous to stand in.
Shaving mirror only suitable for giants.
Later and after I cried in a corner, I was after a nice space to sit and have dinner.
Forget it. A dimly lit restaurant with its own indoor waterworld (see it to believe it). Had a look at the buffet. Overcooked everything and unidentifiable nothingness. Huge pieces of cheese and the worst cakes and desserts in my living memory. EUR 30 for that? Not worth EUR 15, in my opinion. I left in a hurry and uninspired and HUNGRY back to my room.
I am trying hard to find positives. Wait actually, why am I trying hard to find positives? To please them? NO! 1/5 and you are lucky. Avoid!

Room Tip: find a better room by going to another hotel!
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank pjspjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, General Manager at Holiday Inn Leiden, responded to this review, 3 March 2014
Dear guest. We're very sorry to hear our hotel was not your hotel, not your place to be. We get many compliments -see the comments on this site- about our rooms, our fine beds, the very extensive breakfast and dinner buffets, including de special desserts (all you can eat and and we offer the kids-eat-free! program), etc., etc. and also very positive comments about our staff. Aain, sorry your stay was not to your satisfaction. Kind regards, Ronald Reichert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Leiden hotels
0.5 mi away
Hilton Garden Inn Leiden
Hilton Garden Inn Leiden
#1 of 3 in Oegstgeest
4.5 of 5 bubbles 825 reviews
0.4 mi away
Van der Valk Hotel Leiden
1.1 mi away
Ibis Leiden Centre
Ibis Leiden Centre
#4 of 15 in Leiden
4.0 of 5 bubbles 577 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Golden Tulip Leiden Centre
1.1 mi away
Hampshire Hotel - Fitland Leiden
1.7 mi away
Boutique Hotel Huys van Leyden
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Leiden? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Leiden

Property: Holiday Inn Leiden
Address: Haagse Schouwweg 10, 2332 KG, Leiden, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Leiden
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Leiden
#5 Luxury Hotel in Leiden
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Leiden 4*
Number of rooms: 200
Official Description (provided by the hotel):
Holiday Inn Leiden is located at the edge of the city Leiden which is best known as Rembrandt's birthplace. Famous for her cobbled streets, beautiful canals, Pilgrim fathers and 12 museums ( Corpus, De Lakenhal, Naturalis etc.). Centrally located between Amsterdam and The Hague, near North sea beaches, Leiden University and the business disctrict of Leiden Bio Science Park. Holiday Inn Leiden offers 200 comfortable Superior, King- and Executive hotel rooms with air conditioning, a variety of leisure facilities, a stylish Garden restaurant, Ocean bar and meeting facilities and a large parking area. For the necessary relaxation our Fitness center, indoor swimming pool with sauna, kids play area and bike rental are at hand on our own property. Please note the entire hotel is non smoking. Our comfortable standard rooms are provided with 2 double beds (135 x 200 cm) and can accommodate a maximum of 4 guests. King rooms and Executive rooms (max. 2 persons) are also available. We guarantee a successful meeting in one of our 14 meeting rooms. All meeting rooms are provided with air conditioning, wireless high speed internet and comfortable seats. All technical equipment upon request. Thanks to the combination of all these ingredients, Holiday Inn Leiden can provide lively and stylish accommodation for you in the heart of the Randstad conurbation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG and Expedia so you can book your Holiday Inn Leiden reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Leiden Hotel Leiden
Leiden Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing