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“Fantastic Location and Great Hotel”
4 of 5 bubbles Review of Holiday Inn Leiden

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Holiday Inn Leiden
Ranked #5 of 16 Hotels in Leiden
Edmonton, Canada
Level Contributor
73 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Fantastic Location and Great Hotel”
4 of 5 bubbles Reviewed 12 August 2014

My parents and I stayed here for about ten days between the end of July to the beginning of August. We were pretty impressed by the amount of guests the hotel received and the lovely layout of the hotel. Though the rooms needed a bit of an update, they were perfect for what we needed. The location of the hotel was perfect! Close to a McDonalds for early breakfasts, near to Leiden Centraal to pick up and drop off either myself or my little sister, but also close to where my sister lives.

The hotel has a lovely indoor swimming pool, play area for children, and an outside patio-type place for adults and families to relax under canopy's. There are two restaurants to dine at - the Garden Restaurant and the Ocean Bar. We attended both and definitely preferred the latter of the two restaurants. The Garden Restaurant was a buffet, but a poor one. Although it had more international cuisine like Paella, it was all very bland. This could be due to the fact that the chefs were cooking for the general public, but there should have been more flavour and more vegetarian options. Yes, vegetarians can eat a salad bar - but they do not only eat lettuce.

The Ocean Bar had a limited menu, but had more flavours to offer. My mother had Mustard Soup, my sister had salmon, while my father and I had satay chicken while enjoying cocktails of all sorts.

When we checked out of the hotel I decided to leave a tip for the housekeeping team. Although we didn't need much cleaning to be done and we were cleanly people, I thought it would be nice to leave a tip for the team.

When we return to Leiden we will surely return to the Holiday Inn Leiden.

Room Tip: Rooms on the third floor are warmer (hot air rises) and the air conditioning unites do not work the...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank BounceAroundd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, Public Relations Manager at Holiday Inn Leiden, responded to this review, 13 August 2014
Dear guest, Nice to read: fantastic location and great hotel, thank you! Please accept our apologies concerning your comments about our rooms and dinner buffet, we'll discuss your feed back with the various departments involved. Your positive comments concerning dinner in the Ocean bar-restaurant will be shared with our staff as well. And thank you for the tip for the housekeeping team. We're glad you all enjoyed your stay with us, please visit us again soon, we look forward to welcoming you all again. Kindest regards, The Holiday Inn Leiden Team.
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624 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
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English first
leusden
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

Unlike a lot of Dutch hotels, this one actually has nice, US-style beds and proper big pillows, choice of hard and soft. Clean rooms located around a central atrium (inside) and the outside of the hotel. Friendly staff. Right off exit 8 on the A44 freeway, free parking for hotel guests.

Downside: some noise from breakfast/playground/atrium area (and fountain at night), could be a problem if you're a light sleeper and plan on sleeping in late. I was on the 3rd floor inside so not too bad, I would expect this to be worse if you're on the 1st floor (ground level) immediately adjacent to these activities. Outside room on the quiet side (away from road and car park) might be a good bet too;

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank bram s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, Guest Relations Manager at Holiday Inn Leiden, responded to this review, 12 August 2014
Dear guest, Thank you for your feed back. We're very glad you enjoyed our (recentlly renewed in all rooms) beds and pillow menu. We will discuss your comment with the departments involved concerning the noise, please accept our sincere apologies for any inconvenience you may have experienced. Again, thank you for your positive review and for taking the time to inform us. We look forward to welcoming you back to Leiden soon. Kind regards, The Holiday Inn Leiden Team.
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Arnhem, The Netherlands
Level Contributor
170 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 10 August 2014 via mobile

Stayed here for the weekend to discover beautiful Leiden. Check inn was ok and the room located on the floor level and facing the centre court or dome. So no day light and no fresh air by opening a window or so. A bit claustrophobic just like a cruise ship,s cabin . The room was ok and very small but enough for us. Hard bedding and choice of pillows. Very negative was after opening a drawer to find dirty cups and rubbish from a previous guest. Unacceptable. But in the early morning the party started , kids started to run for the playground and breakfast restaurant so an easy Sunday morning no way. Noisy and a six flags feeling. A possible next time we would surely ask for a outside facing room.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank catman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, Guest Relations Manager at Holiday Inn Leiden, responded to this review, 11 August 2014
Dear guest, Thank you for taking the time to give us your feed back concerning your stay with us. We're very sorry to read you felt a bit claustrophobic. May we advice you -for this reason and also for the noise you experienced with children- when visiting us again to ask for a room on the exterior side of the hotel, we're sure you'll prefer these rooms more. We get a lot of compliments about the pillow menu, but also about the recently renewed (in all 200 rooms) mattrasses. Please accept our sincere apologies for the dirty cubs you found in the drawer. The Jungle club (indoor garden) is open as from 9 am, we'll inform the appropriate departments to 'guard' this time better to avoid noise from children. Again, please accept our apologies. Please visit us again and we'll show you better service. Kindest regards, The Holiday Inn Leiden Team.
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Tel Aviv, Israel
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 7 August 2014

Stayed for 9 nights in this hotel. Nice for families. Good facilities: parking, pool, WiFi. Clean rooms.
The hotel is far from the city center, you need to have a car, easy access to highway.
Rooms with no windows to open (you are forced to sleep with air conditioner)
Breakfast with variety of food but same menu every morning. After 3 days you get tired of eating the same.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Walter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, Guest Relations Manager at Holiday Inn Leiden, responded to this review, 11 August 2014
Dear guest, Thank you for your feed back and good to hear you enjoyed your stay. Please note the aircirculation in the room is fresh air, straight from outside. You comment concerning the variety of food will be discussed, it has our attention -on our very extensive breakfast buffet we serve over more than 125 items!-. Again, thank you for your comments. We hope we may have the pleasure of welcoming you back soon. Kind regards, The Holiday Inn Leiden Team.
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 August 2014 via mobile

We booked this as a stopover enroute to Amsterdam. The facilities for children were excellent. The pool was clean and easily accessible from the room. There is a childrens play room in the middle of the complex and my son lived the indoor fish pond with giant fish and turtles. During our stay one of the conference rooms had been converted to an additional games room with a bouncy castle. Breakfast was excellent too. Would recommend asking for an inside room as some open onto the car park. Staff could not be more helpful, especially the bar man who tendered to all our childrens requests. Thank you.

Stayed August 2014
Helpful?
1 Thank Fluke1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, Guest Relations Manager at Holiday Inn Leiden, responded to this review, 11 August 2014
Dear guest, WOW, it is really nice to read that you and your family enjoyed your stay with us so much. It is always nice to receive a compliment and I can tell you that all employees -including the bar man!- were informed of your very kind words, THANK YOU. Please come back when visiting Leiden again, we look forward to welcoming you. Kindest regards, The Holiday Inn Leiden Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, England, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

stayed here for 6 nights, i have to say its the best place to be if you have children, there is a play area and a small indoor pool,
The reception staff are first class and very helpful.
The rooms were large enough and very clean,we stayed in room 311 and were never short of anything.
The food was very good and never felt rushed when finished eating.
I would recommend this hotel to anyone.

Room Tip: I would try for the outside rooms
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, Guest Relations Manager at Holiday Inn Leiden, responded to this review, 4 August 2014
Dear guest, This is all we need to hear, such wonderful compliments, you make us very very happy! We're glad you enjoyed our hotel with its facilities and your very kind words about our staff are really appreciated, we'll inform them. Thank you. If you are in The Netherlands, please visit us again, we guarantee a warm welcome for you and your family. Kindest regards from The Holiday Inn Leiden Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
5 of 5 bubbles Reviewed 28 July 2014

Stayed for three nights,wasn't to far from Leiden,as some have mentioned we walked a few times with the kids not a problem,price competitive.also a great base for duinrell bus 43 outside 20mins to wassener,pool was great with a sauna which let's face it most hotels charge for,tried pizza one night kids enjoyed it also got a couple of meals to the room.all in all a great trip and will no doubt book again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Graham O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro008, Guest Relations Manager at Holiday Inn Leiden, responded to this review, 31 July 2014
Dear guest, very very nice review, thank you very much! It's always good to hear that guests enjoyed themselves in our hotel with all its facilities (also Jungle club for our youngest guests, bicycle rent, billards, table tennis, new fitness center, etc.). We're close to the center of Leiden and to various local attrractions, such as Duinrell and the beaches are only 15 mins. And yes, we do look forward to welcoming you back soon. Again, thank you. Kindest regards The Holiday Inn Leiden Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Leiden

Property: Holiday Inn Leiden
Address: Haagse Schouwweg 10, 2332 KG, Leiden, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Leiden
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Leiden
#4 Luxury Hotel in Leiden
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Leiden 4*
Number of rooms: 200
Official Description (provided by the hotel):
Holiday Inn Leiden is located at the edge of the city Leiden which is best known as Rembrandt's birthplace. Famous for her cobbled streets, beautiful canals, Pilgrim fathers and 12 museums ( Corpus, De Lakenhal, Naturalis etc.). Centrally located between Amsterdam and The Hague, near North sea beaches, Leiden University and the business disctrict of Leiden Bio Science Park. Holiday Inn Leiden offers 200 comfortable Superior, King- and Executive hotel rooms with air conditioning, a variety of leisure facilities, a stylish Garden restaurant, Ocean bar and meeting facilities and a large parking area. For the necessary relaxation our Fitness center, indoor swimming pool with sauna, kids play area and bike rental are at hand on our own property. Please note the entire hotel is non smoking. Our comfortable standard rooms are provided with 2 double beds (135 x 200 cm) and can accommodate a maximum of 4 guests. King rooms and Executive rooms (max. 2 persons) are also available. We guarantee a successful meeting in one of our 14 meeting rooms. All meeting rooms are provided with air conditioning, wireless high speed internet and comfortable seats. All technical equipment upon request. Thanks to the combination of all these ingredients, Holiday Inn Leiden can provide lively and stylish accommodation for you in the heart of the Randstad conurbation. ... more   less 
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Also Known As:
Holiday Inn Leiden Hotel Leiden
Leiden Holiday Inn

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