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“Accidental hotel that's pretty good” 4 of 5 bubbles
Review of Hampshire Hotel - Fitland Leiden

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Hampshire Hotel - Fitland Leiden
Ranked #7 of 15 Hotels in Leiden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Accidental hotel that's pretty good”
4 of 5 bubbles Reviewed 14 June 2014

I say "accidental" because the "hotel" is really just the top 3 (?) floors of an existing office building. The staff if very nice and very professional. If you're into working out when you travel (like I am), you'll find that the fitness room could rival most professional gyms...ample bikes, treadmills, etc. and some unique equipment (e.g. rope climber, etc.).

I list pros/cons below, but the biggest negative is the lack of a clear path to the ground floor without an elevator. The rooms this hotel owns are on the top floors of the building. My room was on the 11th floor and one day I decided to walk down using the stairs and discovered that there is a LOCKED DOOR on the 8 floor stairwell!!! This means that, in the unfortunate event that there is a fire, there is no escape for the residents. I asked the front desk about it and she assured me that the doors would "open in the event of a fire", but honestly, that didn't reassure me very much. I can't believe that such a modern city would allow locked stairwells - I have never seen that before.

Positives:
- Staff is very nice and will do anything to help you
- Hotel is literally at Leiden Centraal Station...everything that this awesome city has to offer is just minutes away by foot and all other attractions are just a train/bus ride away.
- Room is clean and modern
- Fitness center is the best I've ever seen at a hotel - and I travel a lot.

Negatives:
- Biggest negative is the lack of a clear path to the ground floor in the event of an emergency
- Laundry: I stayed for a month, so obviously I had to do laundry a few times. When I travel in the States, I always bring about $10 in quarters for laundry, and that's good for a few loads. Here I had to have the laundry done for me by someone else. Here's a synopsis: $2 for a pair of socks (!!)...$9 for a pair of jeans (!!). Needless to say I spent hundreds of dollars in laundry. They really need a room full of washers/dryers.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at Hampshire Hotel - Fitland Leiden, responded to this review, 30 July 2014
Dear mr. Randy B,

First of all thank you for your stay at Hampshire Hotel Fitland Leiden.

Like you mentioned in your review there are indeed fences between several floors. A school is located in the same building therefor we do have fences between de 7th an 8th floor so that the students can't walk around in our corridors. In cause of any emergency the fences will open automatic.
I am very happy to read that the staff was very nice and helpful during your stay and off course your compliments about our fitness centre.

Hopefully you will choose our hotel when you visit Leiden in the near future.

Kind Regards,

Daphne Koot
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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562 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
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ScotinCzech
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed 7 June 2014

Large,dirty hotel adjacent to the main railway station. Hopeless reception staff, dirty rooms with no privacy between bedroom, toilet and bathroom, no cupboard space unless you travel with one shirt or dress, terrible food. This place caters only for the paying users of the fitness centres. Hotel guests are there only to fill the spaces between the floors. Noise from the railway is day and night, the noise from the sports equipment starts very early and at one stage, even brought down ceiling panels and lighting outside our room. On checking out early, they even told us we were not allowed to leave before our scheduled time! We packed quickly and moved to a much better class of hotel, which was also cheaper! This place has been taken off of our company's list of convenient hotels for our travelling executives.

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  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank grahamcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at Hampshire Hotel - Fitland Leiden, responded to this review, 24 June 2014
Dear Mrs. Grahamcg,

We are very sorry to hear that we did not met your expectations therefore I would like to ask you to contact me directly bij phone +31 (071) 870 02 60 or by email daphne.koot@fitland.nl.

Looking forward hearing from you.

Kind regards,

Daphne Koot
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest
Level Contributor
155 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

If you come by train don't follow the signs to Leiden Central, it's just on the opposite exit - but literally near the train station.
The rooms are modern and cosy with a nice view to the surrondings.
I really liked the spa&fitness part - but don't forget that from 10AM it's dutch style - so no pants allowed.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Loment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at Hampshire Hotel - Fitland Leiden, responded to this review, 24 June 2014
Dear Guest,

Thank you very much for you review on Tripadvisor. We are happy to read that you liked the spa& fitness in our hotel. The wellness area is indeed without swimming cloths but every Tuesday wellness guest are allowed to wear swimming cloths if they wish. Hopefully we may welcome you back in the near future.

Kind regards,

Daphne Koot
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

I was extremely surprised by my pleasant stay at this surprise find! Was in Leiden for business and booked online with minimal information! This is not a "normal" hotel - reception is small and not well advertised on the ground floor of a large new multipurpose building just as you step out from the Central Train Station - literally just outside the north exit of the station! Rooms are large for Europe, very clean with a wonderful modern functional bathroom, large King Size bed, very comfortable. As I said - the hotel is in a multi -purpose building so it may feel a bit scattered but nonetheless it works. I did not have breakfast as I opted for the multitude of Cafes a few minutes walk away! Wonderful restaurant on the top floor with a fantastic view..... the clincher - if you love to be pampered in a spa.... probably the best I've been to.. come see for yourself!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Satravellar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at Hampshire Hotel - Fitland Leiden, responded to this review, 24 June 2014
Dear Satravellar,

Thank you very much for your stay and the lovely words you wrote about our hotel. The view from restaurant Top Level are fantastic. Once more we would like to thank you for your recommendation. We hope to see you back soon in our hotel.

Kind regards,

Daphne Koot
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eindhoven, The Netherlands
1 review
2 of 5 bubbles Reviewed 1 June 2014

Except the convenient location, there is nothing good about the hotel. The tv in my room did not work, the showers stink. The design of toilet/ shower doors are terrible, allows no privacy. Never again.

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampshire Hotels

Helpful?
Thank Dena556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at Hampshire Hotel - Fitland Leiden, responded to this review, 30 July 2014
Dear Dena556,

I am very sorry to read you will not visit us again. When you feel the need to discuss this with me personally please do not hesitate to contact me.

Kind regards,

Daphne Koot
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
83 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

The building itself is new and in the train station area which is newly developed. Train from Schiphol airport is about 10-15 minutes, hotel right outside station. Reception desk is downstairs in a massive hall as it seems this building is shared with a hospitality college of sorts.There are 3 lifts, one on the left only takes you to certain floors, middle and right ones to all floors. Just keep your eyes open when you get in - it's not rocket science and certainly not something to moan about like some do on here. The hotel is clean, modern and practical. The deluxe room had a large and comfortable bed, digital HD TV, nice layout. Bathroom slightly odd but practical enough with one big sliding glass door either covering toilet or shower. Enough towels, hair dryer present, safe, free WiFi. There are two restaurants, Top Level (clue is in the name, great views) and Second Level. We ate in the Second Level and the idea is you choose several small starters and several small mains. All for EUR 25,- Have to say that for hotel food this was a very pleasant surprise and actually tasty and well presented. I've had worse in Hilton, Radisson etc in the past. Breakfast was EUR 15,- which is normal price in European hotels. Selection was good and healthy. Overall you can't really moan for the price of 90 Euro a night for a modern and comfortable hotel in prime location in one of the nicest Dutch cities. Give it a go.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cwt_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 21 May 2014

I don't recommend staying here. The staff is friendly and the location is extremely convenient, but that's about all the good I can say. The hotel occupies a portion of a large building that looks like some sort of industrial complex that has no business being in the center of Leiden. The elevators were designed by somebody who was obviously drunk (good luck getting to your room if you are on the 8th or 9th floors). The lines at reception are obnoxiously long. The pool (advertised on their website) is only available free of charge between 7 and 10 AM - after that you have to pay. The bathroom features an open shower without a sloped floor, so if you want to get clean be prepared to flood your bathroom. The physical rehabilitation center directly across from some 9th floor rooms can be rather annoying when people are constantly relearning to walk right outside of your room (canes and walkers repeatedly striking the floor are not a sound conducive to sleeping). The booklet of hotel and area information is only available in Dutch. The towels are tiny (think hand-towel sized). There is no tea or coffee service in the rooms. The room temperature stays constant at about 20.5 C regardless of what you do to the thermostat.

I won't stay here again.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampshire Hotel - Fitland Leiden

Property: Hampshire Hotel - Fitland Leiden
Address: Bargelaan 180, 2333 CW, Leiden, The Netherlands
Region: The Netherlands > South Holland Province > Leiden
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 15 Hotels in Leiden
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hampshire Hotel - Fitland Leiden 4*
Number of rooms: 118
Official Description (provided by the hotel):
Wakker worden met uitzicht op de duinkoppen van het Noordzeestrand of met een prachtig panorama over de oude binnenstad van Leiden, het zal niet bij hoge uitzondering zijn op de tiende verdieping van het multifunctionele gebouw Level. Direct gelegen naast het NS station en herkenbaar door zijn bijzondere gelaagde architectuur, is in september 2013 het nieuwe Hampshire Hotel Fitland - Leiden geopend. Een uniek hotel met 118 comfortabele hotelkamers en suites op viersterren niveau. ... more   less 
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