I travel regularly to Leiden on business. This hotel has an excellent location near the central train station. Check in was not smooth. I reserved a room the night before so I could check in the morning of arrival. My room was given away and I had to wait to have a new one cleaned. There was only person at check in taking calls and handling the desk and there were a lot of interruptions with her answering phone calls. Lobby not very inviting but staff was very friendly.
The room and bathroom was spacious, clean and modern. However, no coffee machine, no clock, no iron, no privacy with the weird door on the toilet / shower, no closet space, no shelves for clothes.
Good restaurant, good fitness center, and use of the swimming pool from 7 to 10 am.
Billing is weird for business where they list the individual food items on the bill summary. Not easy for completing expense reports.
Housekeeping: 3 different days they forgot to give me soap and towels. No rapid dial to the desk. Had to go down to the lobby to get my stuff.
- Official Description (provided by the hotel):
- Wakker worden met uitzicht op de duinkoppen van het Noordzeestrand of met een prachtig panorama over de oude binnenstad van Leiden, het zal niet bij hoge uitzondering zijn op de tiende verdieping van het multifunctionele gebouw Level. Direct gelegen naast het NS station en herkenbaar door zijn bijzondere gelaagde architectuur, is in september 2013 het nieuwe Hampshire Hotel Fitland - Leiden geopend. Een uniek hotel met 118 comfortabele hotelkamers en suites op viersterren niveau. ... more less
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