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“Overall very nice hotel, but some small remarks...”

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City Resort Hotel Leiden
Ranked #8 of 16 Hotels in Leiden
Mechelen, Belgium
Level 6 Contributor
115 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Overall very nice hotel, but some small remarks...”
Reviewed 19 August 2014

Stayed here 1 night. We booked the Sleep Well-package incl. 2 days in the Spa of the hotel.
We booked the suite for the same price as the standard room, which seemed a good deal for us.
Rooms was indeed spacious and very well fitted with a little kitchenette. Great view from the room. Spa-zone of the hotel is nice, very trendy and pleasant (although quite small compared with other Spa's we did before.) Breakfast was fantastic and in a nice setting.
Only a few things which could be better:
- elevators are terrible, not all of them going to all the floors. For example, if u wanna go to the parking lot, there's only 1 elevator going there. And when u press the button to go down to the parking lot, all elevators react ofcours, except for the one going to the parking lot. We lost quite some time before we had the right elevator to the parking lot! This needs to be changed!!
- service in the Top Level restaurant was very slow, it took us about 2 hours for a starter and main course, which is too long. We also had a reservation at 8.30pm, when we entered the restaurant they directed us to the bar. So we thought the table was not ready yet (we were 10min. early), at 8.50pm we asked if our table was free, and the table was ready indeed, already from the time we entered the restaurant!! They just wanted us to have an extra pre-dinner drink in the bar, ofcourse.
- parking lot: u get a 20% discount from the hotel, which is nice and not too expensive.
When we left the lot, we could not get out because the payment was not done... At reception they forgot to tell us we had to speak to the parking staff to open the gates for us. Although I asked the reception staff we could get out just like that, and they said yes!
-upgrade to suite: as said before we payed the same price for the suite as for the standard room, at check out they wanted us to charge extra for the suite, although the confirmation email gave the total price. The reception staff told us we did not read the small letters during reservation. Afterall it seemed there was a mistake on the internet prices. Problem solved quickly.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank jimmyhans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
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English first
Saskatoon, Canada
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2014

Very modern, convenient, clean, comfortable. Yes, you have to walk a bit to get to some of the rooms. Great location. If you're expecting a quaint old hotel, this isn't it, but it is perfect for business travelers.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CM_in_Saskatoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at City Resort Hotel Leiden, responded to this review, 7 August 2014
Dear Guest,

Thank you very much for your lovely review at tripadvisor.

I hope to welcome you back in the near future.

Kind regards,

Daphne Koot
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoevenen, Antwerpen, Belgium
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 July 2014

We had booked our stay by travelbird. On arrival they could not find our reservation. But the girl at reception assured us, that she would fix this!
We got a great room. Wonderfull vieuw,
Wellness and sauna very good. We booked also a massage. Also splendid.
The only thing i could comment on is in the morning during breakfast: we were early about 08u15 and there were no servingspoons fir the eggs so i asked a weathress, she asked her college behind the bar and his comment was"what no spoons, they are there" so i said no they aren't, and he shouted you could have taken the spoons fot eating youghurt.
He should not have doubted my comment, he made feel like a fool.The next day the proper spoons were there.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Manuelafrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at City Resort Hotel Leiden, responded to this review, 7 August 2014
Dear Manuelafrank,

Thank you very much for your recent stay at Hampshire Hotel Fitland Leiden.

I am very sorry for the inconvenience you have had during your breakfast. The reaction from one of you employees is not the reaction he should give you therefore I will discus this with the food & beverage manager. Once more my apologies.

Hopefully you will visit our hotel again when you are in Leiden.

Kind regards,

Daphne Koot
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denton, United Kingdom
Level 4 Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 July 2014

Yes, it's true that the hotel rooms only occupy the top 3 floors of a 12 story building. But the lift is quick and efficient. The rooms are clean and comfortable. The front entrance is perhaps 50 metres from the rear entrance of the rail station, but don't worry about a noise problem.
Reception was efficient and helpful, and the whole place was good value for money.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank QuiltedPsychoBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at City Resort Hotel Leiden, responded to this review, 7 August 2014
Dear Guest,

First of all thank you very much for staying at Hampshire Hotel Fitland Leiden and the great review you wrote for us on TripAdvisor.

I am very happy to read that we have met your expectations during your stay.

Hopefully you will choose our hotel again when you are in Leiden.

Kind regards,

Daphne Koot
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sassenheim, The Netherlands
Level 5 Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 June 2014 via mobile

The hotel has a great location and rooms are comfortable.
Unfortunately the service of the staff is poor (why to repeat 3 times at different intercoms that you want to get in the hotel when parking). Check in is beyond slow and you can see in everything that this is an office building turned hotel.
Combine this with my bad experience in the restaurant and i prefer other hotels closeby.

Stayed June 2014, travelled on business
Helpful?
Thank MexiDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at City Resort Hotel Leiden, responded to this review, 30 July 2014
Dear Guest,

Thank you for your review. I am very sorry to read that we did not met your expectations. We do our utmost to improve ourselfs. So I hope we may welkom you back in the near future so you can experience it by yourself.

Kind regards,

Daphne Koot
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Veroia, Greece
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 June 2014

Forget about the concept of what a hotel should be.
We are talking about utilizing the 2 top floors of a 12 floor building. The rest is a gym.
Reception is a small office hidden somewhere on the ground floor inbetween other offices.
Location is Excellent (next door to the train station - Unfortunately taxi drivers didn't know that).
Room is amazing and very modern.
Service is very good (polite and kind)
Breakfast is below average (quality/quantity/service). It is not the hotel's restaurant that is serving the food, but the local bar-kitchen for the gym.
Overall a very good option for professionals

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vasileios A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at City Resort Hotel Leiden, responded to this review, 30 July 2014
Dear Guest,

First of all I would like to thank you for the time you took to write your review.

We do understand that everything is a bit more complicated in such a big building. Unfortunately we are not the only user of the building.

Part of our hotel services we also do have 2 a sport and wellness area, 2 restaurants where you can have breakfast, lunch and dinner.

We will take your feedback about our breakfast very serious so we can improve ourselves.

Hopefully you will choose our hotel once more when you visit Leiden again.

Kind regards,

Daphne Koot
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evanston, Illinois
Level 6 Contributor
128 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 June 2014

I travel regularly to Leiden on business. This hotel has an excellent location near the central train station. Check in was not smooth. I reserved a room the night before so I could check in the morning of arrival. My room was given away and I had to wait to have a new one cleaned. There was only person at check in taking calls and handling the desk and there were a lot of interruptions with her answering phone calls. Lobby not very inviting but staff was very friendly.

The room and bathroom was spacious, clean and modern. However, no coffee machine, no clock, no iron, no privacy with the weird door on the toilet / shower, no closet space, no shelves for clothes.

Good restaurant, good fitness center, and use of the swimming pool from 7 to 10 am.

Billing is weird for business where they list the individual food items on the bill summary. Not easy for completing expense reports.

Housekeeping: 3 different days they forgot to give me soap and towels. No rapid dial to the desk. Had to go down to the lobby to get my stuff.

Room Tip: Top level, overlooking the medical school quad. Nice view, western sun, and quiet
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrB003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne_Koot, Front Office Manager at City Resort Hotel Leiden, responded to this review, 30 July 2014
Dear Guest,

Thank you very muc for your stay at Hampshire Hotel Fitland Leiden. I am very sorry to hear that your experience wasn't what you expected. Therefor I would like to ask you to contact me by Phone +31 71 870 02 60 so we can talk about your stay.

Looking forward to hear from you.

Kind regards,

Daphne Koot
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about City Resort Hotel Leiden

Property: City Resort Hotel Leiden
Address: Bargelaan 180, 2333 CW, Leiden, The Netherlands (Formerly Hampshire Hotel - Fitland Leiden)
Region: The Netherlands > South Holland Province > Leiden
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Leiden
Price Range (Based on Average Rates): ££
Hotel Class:4 star — City Resort Hotel Leiden 4*
Number of rooms: 118
Official Description (provided by the hotel):
Wakker worden met uitzicht op de duinkoppen van het Noordzeestrand of met een prachtig panorama over de oude binnenstad van Leiden, het zal niet bij hoge uitzondering zijn op de tiende verdieping van het multifunctionele gebouw Level. Direct gelegen naast het NS station en herkenbaar door zijn bijzondere gelaagde architectuur, is in september 2013 het nieuwe Hampshire Hotel Fitland - Leiden geopend. Een uniek hotel met 118 comfortabele hotelkamers en suites op viersterren niveau. ... more   less 
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