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“Extra supplements priced to high”

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Suite Hotel Pincoffs
Ranked #1 of 52 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersGold level
Reviewed 1 October 2013

We tried to book a room with our family of 5. They offered the largest suite.The ask for an extra bed in a suite for a child € 80,- a night, without breakfest € 8,75. We didn't book such bad idea. Good luck with the other hotel people who are regular visitors for your hotel!

Room Tip: Go to Main Design Hotel, more facilities, good prices, childfriendly.
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  • Stayed: October 2013, travelled with family
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6  Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludovicus000, Eigenaar at Suite Hotel Pincoffs, responded to this reviewResponded 2 October 2013

Dear Patrick K.,
We are sorry that we have disappointed you. The Pincoffs Hotel is a small boutique hotel with a high service level. You tried to book a Suite for 5 people for a price which is not available at The Pincoffs Hotel.
We try to please a lot of people, because it is our main objective: pleasing people. But some people want a budget price for a 4 star boutique hotel. That is not possible at The Pincoffs. You mentioned that we wanted to charge 80 euro for one extra bed. That is not true. We offered you 2 extra beds (for 3 children) for 80 euro. It is a normal price for the city of Rotterdam: 40 euro per extra bed, including bedding, towels & original Bvlgari amenities.
We offered you a fair price. For you personally the price was to high. You threatened us to write a bad review on TripAdvisor. And you did. We think there is no reason at all to judge us with a low rating just for for not getting what you want. You and your family decided not to stay in the hotel.
We hope to see you in a better mood one day.
Kind regards,
Karen and Edwin, the owners

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (456)
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134 - 140 of 456 reviews

Reviewed 27 September 2013

This is a lovely hotel situated on the Nieuwe Maas in Rotterdam. Our room was superb and the service was very friendly.

The hotel is a ideally located for a visit to most of the city and we took a walk over to Oudehaven taking around 20 minutes to get there and also took a taxi to the Euromast for a fabulous dinner in the evening.

The room itself was large and well appointed but the shower is incredible. The shower head is at least 20 foot above your head and it's like being in a rain shower.

Room Tip: We stayed in room 5 - had a good view
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  • Stayed: September 2013, travelled on business
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Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2013

Furnished with style and taste also for details as you would do it at home. Also the staff makes you feel like home - personal, warm and helpful. For sure a hotel which you always come back to and remember.

Stayed: August 2013, travelled as a couple
Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

This hotel is the best you can find in Rotterdam: the rooms are lovely (each room is different!), with very high quality beds, the service is perfect, the location is great and the breakfast is fresh and delicious. What else would you need?

Room Tip: Rooms on the 1st and 2nd floors benefit from very nice high ceiling, try to ask for a room on these...
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  • Stayed: July 2013, travelled on business
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Thank Thom2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

Just spend a lovely weekend in Rotterdam. The stay @ this hotel was just perfect. Lovely rooms, clean and tastfully decorated. Comfortable beds. Good coffeemaker, and lovely toiletries. Location is also great. Walking distnce of great restaurants. Not to noisy area. Friendly staff and delicious breakfast. I would absolutely come back here!

Stayed: July 2013, travelled as a couple
1  Thank Voskamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2013

As others have described..an excellent hotel, comfortable and excellent customer service. Wonderful dining room and good choices for breakfast. Excellent quality products. The rooms were tastefully decorated. Coffee, tea and ample bath products were provided. Would stay there again if in the area.

  • Stayed: July 2013, travelled with friends
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1  Thank LindaL1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

This hotel deserves the accolades it has received on Tripadvisor and elsewhere. The attention to detail is astonishing: every need of guests has been anticipated and generously provided for. The owner, Karen, is welcoming, outgoing, informative and helpful. Excellent breakfast. The location is close to the center of the city but easy to drive to. The cost of the hotel is moderate. We were well satisfied with this hotel.

  • Stayed: July 2013, travelled as a couple
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Thank stcyrienne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suite Hotel Pincoffs

Address: Stieltjesstraat 34 | NL-3071 JX, 3071 JX Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 52 Hotels in Rotterdam
Price Range: £105 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Suite Hotel Pincoffs 4*
Number of rooms: 17
Official Description (provided by the hotel):
The Pincoffs Suite Hotel is a small luxury hotel. It resides in a national monument built in 1879 in the area currently called Kop van Zuid, the trendy Rotterdam left bank. The former customs office is full of atmosphere and authentic details. We can offer you charm, space and comfort in our 17 suites, luxury rooms, hotel bar and period rooms for meetings.The view of the river, the bridges and the skyline is heartwarming. There is free espresso coffee, tea and water in each room and suite. The Pincoffs serves breakfast (all days) and lunch (not on Saturday and Sundays). There is free parking in the street after 18:00h and on Sundays. The hotel has a private parking (15 euro per car per night).The Pincoffs Hotel is rewarded with the Green Key Gold medal for their environmental care. The hotel won several prices for interior decoration, hotel service and innovation. ... more   less 
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