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“interesting, but not perfect”

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Suite Hotel Pincoffs
Ranked #1 of 52 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersGold level
nl
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“interesting, but not perfect”
Reviewed 2 November 2013

It is always interesting to stay in a hotel, which is according to our Tripadvisor reviewers the best in a city. So, the expectations were high. To be honest, the hotel did not make those expectations come true. Certainly, the building, the location, the rooms are all very attractive. But, when you enter the room and want to make a cup of tea it is disappointing to see that one one of the tea glasses is dirty and there are only two teabags. The room was set up for one person, whilst we had booked for two: one cup for espresso and one for coffee, and only two coffeepads. If you want to be the best this should not happen. Besides these comments we had a very pleasant stay: great beds, nice ( albeit expensive) breakfast, and we could leave our car in the parking for the whole day. So certainly recommendable if you want a different hotel close to the city in a very attractive location.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank traveller0018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludovicus000, Eigenaar at Suite Hotel Pincoffs, responded to this review, 6 November 2013
Dear Guest,
Many thanks for your review. It will help us to improve the hotel. It is disappointing for us not to meet your expectations. We apologize for the dirty tea glass in your room - it's our policy to check our rooms twice a day and both employees must have missed the dirty glass.
Please note that tea, coffee, table water and WiFi are free in the rooms. We put two tea bags and two cups of illy coffee in every room. It keeps the tea and coffee fresh. If you need more than two pieces just ring our reception desk. There is no limitation for coffee and tea consumption.
We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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438 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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English first
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 October 2013

We stayed the night of our wedding in the fanastic hotel. Very beautifull rooms! A heart made out of rosebuds on the bed, bottle of champagne in the cooler and the bath was filled upon our arrival. Arrived a lot later than expected but this was no problem for the staff who patiently took our order for breakfast the next morning. Breakfast was excellent with perfectly preparred eggs, fresh fruit, different rolls, etc.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank FdJ-NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2013

I arrived on business at the Hilton to find out my room (pre-paid) had been given away. They sent me here instead. Understandably frustrated, I took a taxi to the hotel and found the staff fantastic upon arrival. I hadn't eaten (this is why you book places like the Hilton!) and their kitchen was closed. No problem, Bridgette wrangled some takeaway for me and solved my issues. Our meeting wasn't by design this time, but based on their grace under fire, I'll be back. I guess this is why they are #1 on tripadvisor.

On a practice note, nice spacious rooms. Well appointed. Ideal for pleasure travel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank goradesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overijssel, Netherlands
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 October 2013

We tried to book a room with our family of 5. They offered the largest suite.The ask for an extra bed in a suite for a child € 80,- a night, without breakfest € 8,75. We didn't book such bad idea. Good luck with the other hotel people who are regular visitors for your hotel!

Room Tip: Go to Main Design Hotel, more facilities, good prices, childfriendly.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludovicus000, Eigenaar at Suite Hotel Pincoffs, responded to this review, 2 October 2013
Dear Patrick K.,
We are sorry that we have disappointed you. The Pincoffs Hotel is a small boutique hotel with a high service level. You tried to book a Suite for 5 people for a price which is not available at The Pincoffs Hotel.
We try to please a lot of people, because it is our main objective: pleasing people. But some people want a budget price for a 4 star boutique hotel. That is not possible at The Pincoffs. You mentioned that we wanted to charge 80 euro for one extra bed. That is not true. We offered you 2 extra beds (for 3 children) for 80 euro. It is a normal price for the city of Rotterdam: 40 euro per extra bed, including bedding, towels & original Bvlgari amenities.
We offered you a fair price. For you personally the price was to high. You threatened us to write a bad review on TripAdvisor. And you did. We think there is no reason at all to judge us with a low rating just for for not getting what you want. You and your family decided not to stay in the hotel.
We hope to see you in a better mood one day.
Kind regards,
Karen and Edwin, the owners
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Slough, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 September 2013

This is a lovely hotel situated on the Nieuwe Maas in Rotterdam. Our room was superb and the service was very friendly.

The hotel is a ideally located for a visit to most of the city and we took a walk over to Oudehaven taking around 20 minutes to get there and also took a taxi to the Euromast for a fabulous dinner in the evening.

The room itself was large and well appointed but the shower is incredible. The shower head is at least 20 foot above your head and it's like being in a rain shower.

Room Tip: We stayed in room 5 - had a good view
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 August 2013 via mobile

Furnished with style and taste also for details as you would do it at home. Also the staff makes you feel like home - personal, warm and helpful. For sure a hotel which you always come back to and remember.

Stayed August 2013, travelled as a couple
Helpful?
Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 5 Contributor
60 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 19 August 2013

This hotel is the best you can find in Rotterdam: the rooms are lovely (each room is different!), with very high quality beds, the service is perfect, the location is great and the breakfast is fresh and delicious. What else would you need?

Room Tip: Rooms on the 1st and 2nd floors benefit from very nice high ceiling, try to ask for a room on these...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thom2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suite Hotel Pincoffs

Property: Suite Hotel Pincoffs
Address: Stieltjesstraat 34 | NL-3071 JX, 3071 JX Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 52 Hotels in Rotterdam
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Suite Hotel Pincoffs 4*
Number of rooms: 17
Official Description (provided by the hotel):
The Pincoffs Suite Hotel is a small luxury hotel. It resides in a national monument built in 1879 in the area currently called Kop van Zuid, the trendy Rotterdam left bank. The former customs office is full of atmosphere and authentic details. We can offer you charm, space and comfort in our 17 suites, luxury rooms, hotel bar and period rooms for meetings.The view of the river, the bridges and the skyline is heartwarming. There is free espresso coffee, tea and water in each room and suite. The Pincoffs serves breakfast (all days) and lunch (not on Saturday and Sundays). There is free parking in the street after 18:00h and on Sundays. The hotel has a private parking (15 euro per car per night).The Pincoffs Hotel is rewarded with the Green Key Gold medal for their environmental care. The hotel won several prices for interior decoration, hotel service and innovation. ... more   less 
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