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“A relaxed stay”
4 of 5 bubbles Review of SS Rotterdam

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SS Rotterdam
Ranked #9 of 52 Hotels in Rotterdam
Certificate of Excellence
Rotterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A relaxed stay”
4 of 5 bubbles Reviewed 18 August 2014

We came back yesterday from a super relaxed stay on SS Rotterdam. We've enjoyed every moment, especially the breakfast in bed!!! Our next hotel stay just might be SS Rotterdam again or one of the other WestCord Hotels.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Anaisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanGils-ssRotterdam, Manager at SS Rotterdam, responded to this review, 20 August 2014
Dear Anaisa D,
'We've enjoyed every moment' there is no greater satisfaction to read this as a manager! This is huge compliment for our employees. It's also a great honor that you'll choose for a stay at WestCord Hotels in the future. Thanks a lot for sharing your review! Kindest regards,
Joost van Gils Operational Manager ss Rotterdam
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
bicester
Level Contributor
105 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

A really lovely hotel, the superior double room was gorgeous. Breakfast buffet was good. you have to try the 'captains dinner' in the restaurant - it is weird to modern taste but it's damned good. the staff, all of whom wear seafaring uniform which is a lovely touch, are excellent. The metro is a pleasant 15 minute walk away and you get to the centre of Rotterdam in 4 stops.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank annierose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanGils-ssRotterdam, Manager at SS Rotterdam, responded to this review, 17 August 2014
Dear Annierose,
Thank you for sharing your kind words and 5-star rating. I can definitely reccomend the Captains Dinner! I hope to welcome you back on board in the future!
Kindest regards,
Joost van Gils
Operational Manager ss Rotterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

It is a unique experience to stay on the ship rather than a hotel, and the price and quality of the room is comparative to nearby hotels.

Pros - If you get good weather, sitting out on the deck is glorious. The rooms are well appointed being a good size, nice bathroom, comfy bed (if you don't mind the gap by having single beds pushed together to make a double) and coffee machine. And of course, the ambiance of being on the ship!

Cons - It not in the central part of the city, so you pay 12 euro for a water taxi or walk the 10 minutes to the metro. They have a free bus shuttle but it doesnt run at lunchtime and finishes at 7pm, so its not always very helpful..

Overall, we think it was worth it to be slightly away from the city to get the unique experience of the ship.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Wandering-Albatross0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanGils-ssRotterdam, Manager at SS Rotterdam, responded to this review, 11 August 2014
Dear Wandering-Albatross0,
'Something different', the ss Rotterdam is! Thank you for sharing your review and feedback. I'm glad to read that you experienced our price and quality as comparative! I hope to welcome you back on board in the future!
Kindest regards,
Joost van Gils
Operational Manager ss Rotterdam
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 8 August 2014

I am going to split my rewieve into two parts first the Hotel stay and second the restaurant:

HOTEL

Positive: Intersting venue, lots to explore in terms of history, nice bath products, bathroom was clean, easy to find rooms.

Negative: Unfortunately one of the big negatives for me was the Air conditioning didn't work in our room.

The service upon our arrival was not very good, but the lady who was on the reception when we left was very helpful

The carpet in the room didn't look like it had been cleaned.

THE RESTAURANT: LIDO

The service here was very good, friendly,efficent and well run.

I had to ask for the knives to be changed because it was not clean. It was replaced very quickly.

The food was good and nice sized portions.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Samantha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanGils-ssRotterdam, Manager at SS Rotterdam, responded to this review, 11 August 2014
Dear Samantha D,
Thank you for sharing your experiences and splitting this for our hotel and restaurant properties. I will share this with my team. Unfortunately, I can't conclude from your review when you stayed on board and check the defects of the room during your stay. Please contact our reception during your stay in the future! We'll definitely try to fix this for you!
I hope to welcome you back on board in the future.
Kindest Regards,
Joost van Gils
Operational Manager ss Rotterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

I went to the SS Rotterdam for the second time a short time ago, and this was the first time I visited the hotel.
The hotel is of great quality, having a very quiet and welcoming style in terms of arrangement.
We stayed in one of the rooms which are still decorated in the style of hotel suites in the fifties.
The room looked great and was very spacious, and very comfortable to stay in.

The hotel served a buffet breakfast in the morning, which was good, a lot in the same style as in most best known hotels.
We had diner in the restaurant on the boat one time, if you plan to stay in the hotel for a couple of nights then it's surely worth a visit.

The other main attraction is the museum. There are two tours throughout the huge ship you can take. Some of the guides had actually worked on the SS Rotterdam decades ago, which we thought was great because they had a lot of interesting stories to tell during the tours.

The ship is well connected to the city center by means of public transportation, and otherwise is also easy to reach by car. All in all we had a great time in this hotel and I would certainly recommend it!

Stayed June 2014, travelled with family
Helpful?
1 Thank VRomeijn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanGils-ssRotterdam, Manager at SS Rotterdam, responded to this review, 11 August 2014
Dear VRomeijn,
Thank you for recommending us and your 5 star rating on TripAdvisor. It's also a great honor to read that you returned as our guest! I hope to welcome you back on board for a third visit!
Kindest Regards,
Joost van Gils
Operational Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, Zuid-Holland, Netherlands
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

Lovely ship, good vibes but very poor service...
Visited the ship a few times, with friends and without, but never be my first choice for drinks!
The service in the bar is very poor, when there are a lot of free spaces the tell you everything is reserved for other guests (which guestst?)

  • Stayed September 2013, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Marlies M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanGils-ssRotterdam, Manager at SS Rotterdam, responded to this review, 6 August 2014
Dear Marlies M.
'Beautiful Lady' isn't the ship? I'm glad to read that you returned a few times to spent time on board. The main goal of our restaurant manager is to improve our service in the restaurants and bars. I'm glad we received lots of positive feedback of our guests last weeks! I hope to welcome you back on board in the future to experience our improvements.
Kindest Regards,
Joost van Gils
Operational Manager ss Rotterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

The S.S. Rotterdam was formerly the flagship for the Holland- America line for nearly fifty years. These days it is permanently moored as a hotel in Rotterdam
We stayed for three nights
We loved:
- the luxurious retro decor (we stayed in a Bahamas room), including fabulous photos, old magazines and furniture. The detail put into creating the illusion of a 50's cruise ship was much appreciated.
- The music: Frank Sinatra and Ella Fitzgerald were piped thru the lobby continuously during our stay. In the breakfast room (in the Lido Restaurant) live musicians played subtle jazz in the corner
- Sitting outside by the bar and the paddle pool on the deck
- the food in the Lido room at breakfast was good and the food by the bar at dinner was very good
- The ambience and the tone this stay set for our visit to beautiful, artistic, intelligent Rotterdam
- The service: was polite, professional and very friendly
Our children loved:
- The excitement and fantasy of staying on a boat
- The paddle pool
- The porthole windows

What could improve:
- We were a little disappointed by the splash pool (eg paddle pool) and would like them to go the extra mile and install a deep enough pool and maybe a spa for adults. This was a luxury cruise ship after all
- There were no family rooms available at the time of our booking so we booked 2 double rooms. The rooms were great but we believe that many many families would jump at the chance to stay somewhere so unusual. I think they need more family rooms
- On the first morning we slept in and only just made the end of breakfast. I think the hotel needs to extend its breakfast times as international visitors (eg from Australia) are shifting from different time zones
- Wifi in our rooms on A deck was sporadic. I ended up in the Captains Bar trying to send work emails late at night because our wifi kept cutting out

Room Tip: There are three types of decor available. The Bahamas rooms are simply gorgeous. Also check that you...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MsCath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanGils-ssRotterdam, Manager at SS Rotterdam, responded to this review, 29 July 2014
Dear msCath,
'Unusual, Luxurious, Memorable' what a fantastic words to read in your review! Thank you so much for sharing this in your extensive review and 5 star rating. Guest satisfaction is so important for us. I will share your experience with my team and hope to welcome you back some day back in Rotterdam.
Kindest Regards,
Joost van Gils
Operational Manager ss Rotterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SS Rotterdam

Property: SS Rotterdam
Address: 3E Katendrechtsehoofd 25, 3072 AM Rotterdam, The Netherlands (Formerly Cruise Hotel)
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 52 Hotels in Rotterdam
Price Range (Based on Average Rates): £
Hotel Class:4 star — SS Rotterdam 4*
Number of rooms: 254
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