Disclaimer: prior to this stay I had just spent two nights in the Peninsula hotel in Hong Kong, in a deluxe harbourview suite - this is arguably one of the finest hotels in the world, so anything that follows would have a hard time living up to such standards.
Nonetheless, I found the room price of 170 euros for a riverview room (plus 28 euros for breakfast if you want it) terribly overpriced. I guess this is in part because prices in Holland are simply very high and quality levels comparably much lower than in, for example, Asia.
- the hotel was dirty. The public areas (especially the corridors) were in dire need of a clean, as were the sunshades in our room.
- there was no one to help us with our luggage. We had some particularly heavy luggage and despite asking for help, we had to haul it up ourselves. Considering that for 170 euros I can stay at the Ritz Carlton in Singapore or the Peninsula hotel in Bangkok, that was a bit of a shocker. Again, this may be common in Holland so not necessarily a criticism of just this hotel.
- staff were hit-and-miss. Some polite, helpful and friendly, others disinterested and unfriendly.
- when ordering room service no one could tell us how long our order would take. We didn't ask for a specific time just for an indication. They were unwillilng to ring the kitchen and ask if they were busy!
- the greatest disappointment was that our 'view' was actually absent. The reason was that the sunscreens had come down during the day and these cannot be manually retracted. They come down so far that essentially they block the entire view. We asked for them to be put up but since they are not individually controlled this was impossible. This was quite unbelievable to us. As we checked out early the next morning we actually never got to see the view, despite paying for it.
- although I loved the outside of the building and the restaurant and cafe, I generally I found the design and furniture of the room rather cheap. Simplicity is one thing but utilitarian another (metal lockers for your clothes, anyone?).
The good points
- it's a lovely building
- the location is nice
- the cafe/restaurant area is nice (although wait staff are sloooow)
Overall, we were disappointed with this hotel. Apart from some lovely farmstays in Friesland and castle stays in Limburg, we now tend to avoid hotels in the Netherlands and try to stay with friends whenever we can. We then save the considerable investment and spend it where we feel we are getting better value for our money.
- Official Description (provided by the hotel):
- Hotel New York is located in the beautiful former headquarters of the Holland America Line, situated on the banks of the river Maas in Rotterdam in The Netherlands.A visit to Hotel New York is both a journey into the past and into the future. The nostalgic building symbolizes the departure of many emigrants with hope and tension of their new homeland.The agitated history is still touchable in the building: many pictures and suitcases of the emigrants, as well as the 6 former board rooms are keeping the history alive.Hotel New York has 72 exceptional hotel rooms, 7 unique halls and meeting rooms. The ground floor features a large café-restaurant, where 400 guests can enjoy an extensive or simple a-la-carte meal in any price category from early in the morning until late at night. High ceilings, colourful lights, sturdy nautical elements and robust tubes and pillars provide a maritime and industrial atmosphere, where everyone feels at home! ... more less
- Reservation Options:
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- Also Known As:
- New York Hotel
- New York Rotterdam