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“Terribly overpriced”
Review of Hotel New York

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Hotel New York
Ranked #5 of 52 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersBronze level
Amsterdam
Level 6 Contributor
232 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
“Terribly overpriced”
Reviewed 17 July 2008

Disclaimer: prior to this stay I had just spent two nights in the Peninsula hotel in Hong Kong, in a deluxe harbourview suite - this is arguably one of the finest hotels in the world, so anything that follows would have a hard time living up to such standards.

Nonetheless, I found the room price of 170 euros for a riverview room (plus 28 euros for breakfast if you want it) terribly overpriced. I guess this is in part because prices in Holland are simply very high and quality levels comparably much lower than in, for example, Asia.

Some problems:
- the hotel was dirty. The public areas (especially the corridors) were in dire need of a clean, as were the sunshades in our room.
- there was no one to help us with our luggage. We had some particularly heavy luggage and despite asking for help, we had to haul it up ourselves. Considering that for 170 euros I can stay at the Ritz Carlton in Singapore or the Peninsula hotel in Bangkok, that was a bit of a shocker. Again, this may be common in Holland so not necessarily a criticism of just this hotel.
- staff were hit-and-miss. Some polite, helpful and friendly, others disinterested and unfriendly.
- when ordering room service no one could tell us how long our order would take. We didn't ask for a specific time just for an indication. They were unwillilng to ring the kitchen and ask if they were busy!
- the greatest disappointment was that our 'view' was actually absent. The reason was that the sunscreens had come down during the day and these cannot be manually retracted. They come down so far that essentially they block the entire view. We asked for them to be put up but since they are not individually controlled this was impossible. This was quite unbelievable to us. As we checked out early the next morning we actually never got to see the view, despite paying for it.
- although I loved the outside of the building and the restaurant and cafe, I generally I found the design and furniture of the room rather cheap. Simplicity is one thing but utilitarian another (metal lockers for your clothes, anyone?).

The good points
- it's a lovely building
- the location is nice
- the cafe/restaurant area is nice (although wait staff are sloooow)

Overall, we were disappointed with this hotel. Apart from some lovely farmstays in Friesland and castle stays in Limburg, we now tend to avoid hotels in the Netherlands and try to stay with friends whenever we can. We then save the considerable investment and spend it where we feel we are getting better value for our money.

Stayed July 2008
Helpful?
4 Thank sinbarambam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Rotterdam
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 May 2008

I' ve known Hotel New York for ages because I live in the city it's in. I enjoyed the high teas in the restaurant but I had never stayed in the hotel itself. Until now, for my job I had to stay two nights in this famous hotel in Rotterdam ( ask anyone in the city and they will show you the way). And I loved it. The rooms are spacieus, I looked out over the harbour and it's just a little walk from the citycentre ( or you take the watertaxi to be quicker). If you like a special hotel this is the place to be. If you fancy airconditioning and if you hate walking stay away. Because this hotel is at the end of an old harbour side. From here the Dutch emigrants were shipped to New York ( that's were the name comes from).
The only thing I didn't appreciate was that there was not much space for non-smokers at breakfast. But from july 2008 smoking in bars and restaurants is also prohibited in The Netherlands, so you don't have to worry about that very much longer. Just enjoy your stay.

  • Liked — The location and the spacious rooms
  • Disliked — That there was not much space for non-smokers in the restaurant ( but that will change in july 2008)
  • Stayed February 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Marijke72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 February 2008

Has a nautical theme. The rooms are large with interesting interior design.

A colleague finds the rooms too big, cavernous.

But I find the rooms spacious and interesting.

The food is just okay in the restaurant.

Nice location along the water.

  • Liked — cool rooms
  • Disliked — restaurant
  • Stayed October 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank pbrady272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotterdam
1 review
Reviewed 30 December 2007

Great hotel with a lot of livelyness and ambiance.

  • Liked — ambiance
  • Disliked — crowdy
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Traveljunkie6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, NY
Level 3 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 September 2007

The Hotel NY is unique in all senses of the word. It is an extraordinary late 19th c building set at the end of a pier in the Rotterdam harbor, renovated with Dutch sensibility and funkiness in the mid 1990s. The original architecture, the quirky art, the views, the restaurant decor, the setting..nothing like it anywhere.
That said, the world of boutique hotels has advanced considerably in the last fifteen years and if you are expecting professional service, excellent food, high end toiletries, plush rooms, you will be disappointed. That said, i just spent four days there and it was every bit as fabulous as i remembered from 7 years ago.
if you love design, architecture and you dont want to stay in downtown rotterdam (hip hype aside, still a pretty dull place) this is the hotel for you.

  • Liked — building and design, setting
  • Disliked — service and amneitites
  • Stayed September 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank lesliek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 July 2007

We went to the hotel new york last June for a couple of days. It was absolutely amazing. Amazing location (one minute away from the city center by water-taxi), amazing building, amazing view on the river and city lights, amazing rooms, amazing furniture, etc.

Of course, it's a bit noisy (historic building), there's no XXL tv flat screen in the room, there's no A/C (but there is a fan!), but, who really cares? Well, if you do care, go to the Westin and you'll get a room that resembles any other chain hotels' room in the world.

If you don't, don't go anywhere else. It's so romantic, and, god, being romantic in rotterdam is a big deal!!

Congratulations!

  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sosoche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level 5 Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 24 January 2007

This hotel was recommended to us by a colleague of mine, She likes to stay there every time she goes to Rotterdam. We have failed to see why though... The hotel sits on a dockland far away from any sites of the city, the rooms are 'specially decorated' but fail to give you the comfortable, warmth of home. The rooms and bathrooms are very spacious.
The staff speaks something that should resemble English, but it's hardly understandable. The food offer is inadequate and un-hotellike.
We were glad we only had to stay here for one night.

  • Liked — Rooms
  • Disliked — staff
  • Stayed March 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank Savoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel New York

Property: Hotel New York
Address: Koninginnenhoofd 1, 3072 AD Rotterdam, The Netherlands
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Rotterdam
#4 Business Hotel in Rotterdam
#4 Family Hotel in Rotterdam
#5 Luxury Hotel in Rotterdam
#9 Green Hotel in Rotterdam
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel New York 4*
Number of rooms: 72
Official Description (provided by the hotel):
Hotel New York is located in the beautiful former headquarters of the Holland America Line, situated on the banks of the river Maas in Rotterdam in The Netherlands.A visit to Hotel New York is both a journey into the past and into the future. The nostalgic building symbolizes the departure of many emigrants with hope and tension of their new homeland.The agitated history is still touchable in the building: many pictures and suitcases of the emigrants, as well as the 6 former board rooms are keeping the history alive.Hotel New York has 72 exceptional hotel rooms, 7 unique halls and meeting rooms. The ground floor features a large café-restaurant, where 400 guests can enjoy an extensive or simple a-la-carte meal in any price category from early in the morning until late at night. High ceilings, colourful lights, sturdy nautical elements and robust tubes and pillars provide a maritime and industrial atmosphere, where everyone feels at home! ... more   less 
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Also Known As:
New York Hotel
New York Rotterdam

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