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“Excellent Service”
Review of Hilton Rotterdam

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Hilton Rotterdam
Ranked #4 of 52 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersPlatinum level
Falmouth, Massachusetts
Level 5 Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Excellent Service”
Reviewed 28 December 2013

I stayed four nights at the hotel and found the service both at the front desk and with the concierge to be outstanding. A young man, named Rens spent considerable time with me to arrange travel from Amsterdam to Paris via high speed rail. The rooms were large and well appointed. Due to the nature of my business in Rotterdam, I and a colleague had dinner each night in the hotel restaurant. The food was outstanding with an extensive menu. The executive lounge provided complimentary drinks and snacks as well as breakfast. I was quite surprised however, that in a property of this quality, free WiFi was only provided in the lobby and not in the guest rooms.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauld886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this review, 9 January 2014
Dear Paul, Great to read that you have enjoyed your dinner and thank you for recognizing Rens. Jan Rutgers – Hotel Manager
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1,322 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
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English first
Bracknell, England, United Kingdom
Level 5 Contributor
76 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 27 December 2013

I was here for just one night but the place was great for that. The three of us had a very good meal in the restaurant and were also lucky enough to use the executive lounge as well. The rooms are clean and bright so this is a good business hotel. I would use again.

Room Tip: Try and go for an exec room to get lounge access
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this review, 28 December 2013
Dear Chris O,

I am very happy to hear you have enjoyed our newly refurbished hotel including the very popular Stadshal Restaurant and our relaxing Executive Lounge. We are looking forward to welcoming you again in the hotel as our guest in the near future.

With kind regards,

Jan Rutgers - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 26 December 2013

I had the opportunity to stay at the Hilton Rotterdam after arriving at the port of Rotterdam at the conclusion of a Holland America Cruise. The hotel was breathtakingly beautiful, spacious, centrally located to shopping, airport, cruise port.... My stay was most memorable and I would love to return there some day.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this review, 28 December 2013
Dear guest,

Thank you very much for your kind review regarding our newly refurbished hotel. I am very happy to hear you have enjoyed our new facilities and it's location. We hope to welcome you again as our guest in the near future.

With kind regards,

Jan Rutgers - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, India
1 review
Reviewed 22 December 2013

Excellent location & quite close to the Rotterdam Central Station. The newly refurbished interiors look great. Everything is nice, but breakfast menu is the same everyday. Should have some more variety.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Srinu Sekhar C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this review, 24 December 2013
Dear Srinu Sekhar C,

Thank you very much for your review and contructive feedback regarding our breakfast, which has been very helpful. We are looking forward to welcoming you again in our hotel in the near future.

With kind regards,

Jan Rutgers - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SCOTLAND
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 December 2013

Well done Hilton RTM, once again you execute quality served with fantastic customer service !
Was such a pleasure to arrive on a Sunday evening and be rewarded with an upgrade, made being away from my family easier to bear. Thank you and see you in January 2014 .. merry Xmas to all the staff...

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Galstonion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this review, 24 December 2013
Dear Galstonion,

Thank you for taking the time to write a review. I will make sure the compliments are passed on towards our team. We are looking forward to welcoming you again as our guest in 2014!

With kind regards,

Jan Rutgers - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leuven, Belgium
Level 5 Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 December 2013

My wife and I stayed here on a Friday night. We were very warmly welcomed and offered an upgrade.Throughout our stay we were very positively surprised by the friedliness and attention of the staff. The room was very clean, the breakfast offered good quality and a lot of choice. The location of the hotel, very close to Rotterdam central station and the main shopping areas, is excellent. Absolutely to be recommended for a stay in Rotterdam.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WimVds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this review, 24 December 2013
Dear Wim,

Thank you very much for your kind review regarding the hotel, our team and the location. We hope to welcome you again soon as our guest.

With kind regards,

Jan Rutgers - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 December 2013

Newly refitted Hilton Hotel and the rooms are all immaculate and the facilities nice and shiny. The executive lounge is full of shiny freebies and the staff are all extremely friendly and very courteous. The food is good quality, in keeping with most Hilton Hotels, and the location of the hotel is such that lots of reataurants are within walking distance as well as the central train station. It is also only 10 mins taxi ride away from Rotterdam airport. The internet is a bit pricey but it is free in the bar.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this review, 4 December 2013
Dear Mark, Thank you for your review on our hotel and the location. Jan Rutgers – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Rotterdam

Property: Hilton Rotterdam
Address: Weena 10, 3012 CM Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam > Cool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Rotterdam
#3 Family Hotel in Rotterdam
#3 Romantic Hotel in Rotterdam
#4 Luxury Hotel in Rotterdam
#5 Business Hotel in Rotterdam
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Rotterdam 5*
Number of rooms: 254
Official Description (provided by the hotel):
Hilton Rotterdam is set in the heart of the vibrant city center - alive with cafes, restaurant and cultural events. Situated within walking distance of the Rotterdam Central Station and only a coffee and a croissant away from Amsterdam Airport Schiphol. The hotel is located between the entertainment, business and shopping district and the perfect place to explore all that Rotterdam has to offer. A fusion of classic elegance and stylish modernity, Hilton Rotterdam is the ultimate urban retreat. The 254 rooms and suites exude timeless décor, authentic Dutch ambience and home-style warmth. Guests staying in an Executive Room or Suite have access to the exclusive Executive Lounge, where complimentary breakfast, afternoon snacks and all day drinks are served. The hotel offers valet parking, free Wi-Fi in the public areas and a 24/7 fitness. Hilton Rotterdam is proud to host three exciting and enigmatic restaurant concepts. At Roots Rotterdam, we take pride in the high quality ingredients that The Netherlands has to offer and source almost all our produce from local and regional producers. These ingredients are at their best when enjoyed in the season, and therefore we are committed to a high quality seasonal menu. And since we change our menu every quarter, we also adjust our restaurant ambiance to the season. Each season is symbolized by a different color accent, and we play different tunes to set the scene. This way, you can truly experience the season with all your senses. Joelia by Mario Ridder is the one Michelin star restaurant from Mario Ridder, with French oriented cuisine and both classic and innovative dishes. The perfect place to catch up over a cocktail or a bite to eat is cocktail club HUGH. ... more   less 
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Also Known As:
Hilton Rotterdam Hotel Rotterdam
Hilton International Rotterdam
Rotterdam Hilton International

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