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Hilton Rotterdam
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Reviews (1,485)
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894
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All reviewsthe executive loungecentral stationthe ground floorgreat hotelwalking distancejunior suiteshopping districtexcellent locationbreakfast buffetexcellent staythe heart of the citybusiness triprootsgymvaletinternetnetherlands
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734 - 739 of 1,485 reviews
Reviewed 13 April 2014

This hotel is very nice, located close to some good dining and shopping. The hotel is very clean, the staff was all very friendly and helpful. Check in and out was without a problem.The room I had put a bottle of water in the minibar and moved a bottle that was already there, at checkout the staff member checking me out asked if I used the minibar as he was seeing an item removed. I explained what I had done and he removed the charge, no problem. I had room 518, facing Weena street I believe, with a roundabout. I didn't notice the street noise, I was able to sleep fine. My room was completely clean. No problem with the bed, pillows or any part of the room.
The bathroom was clean also. The tub/shower had a glass divider along the tub edge for about a third of the tub and then a small glass pane that would rotate into or out of the tub to deflect water spray. This allowed some water to get on the floor and the counter top by the tub, so be sure not to put anything there you don't want to possible get wet. The same with the shelf under the counter where the towels are stored. The tub/shower I thought were kind of narrow. It just felt confining standing in the shower.
The air conditioning was cold and quiet which is an important feature to a hotel room for me.
I would stay I this hotel if I get back to Rotterdam.

  • Stayed: April 2014, travelled on business
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Thank dsarv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan R, Manager at Hilton Rotterdam, responded to this reviewResponded 14 April 2014

Thank you for your comments, I have asked the maintenance team to look into the shower of the room you stayed. They should be able to avoid water spray getting through. Otherwise I am glad to read that you enjoyed your stay, regards Jan Rutgers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

Third time to stay here and as always the service is impeccable. The refurbishment appears to be complete and the hotel really is very nice. Breakfast was fine but not as good as previous stays (i.e. one morning no egg station, waffles no longer cooked to order) Had a meal one night in the restaurant it was OK but overpriced and very small portions, I was a bit lazy and really should have walked the 5 minutes along the road where there are probably 20 eateries, the ones I tried were all good. I stayed for three nights and really can't justify spending 60 Euros for three nights internet access in my room, particularly as I only spend about 2 waking hours in the room. It really is disappointing that Hilton still charges for this, most decent hotels provide this as part of the room rate and on the other occasions that I have stayed in Rotterdam this has been a factor in deciding which hotel I stay in. Would love to come back but will only do so if there is another special offer on or when the internet is free. Otherwise thanks for a good stay

  • Stayed: April 2014, travelled on business
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Thank duncinmanila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan R, Manager at Hilton Rotterdam, responded to this reviewResponded 14 April 2014

Dear Traveler, thank you for your feedback on your stay. We are in the process of rewriting our restaurant menu and take your feedback on board, kind regards, Jan Rutgers

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Reviewed 7 April 2014

The hotel location is very good thanks to to proximity with the city center Rotterdam Central station and the undergroung. Hotel high quality services provided. Internet Wi-fi of good quality. Suggest to provide internet service for free inside the hotel.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Abela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 5 May 2014

Dear Abela, Thank you for your review. I would like you to know that we offer free internet in our hotel restaurant and lobby. Jan Rutgers – Hotel Manager

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Reviewed 7 April 2014

Was there for 3 nights over the weekend. Overall a very nice stay, hotel is really nice, staff is friendly and ready to help, location is perfect right in the center and very close to the central station, breakfast was ok.

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sofoklis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 5 May 2014

Dear Sofoklis, Thank you for recognizing the staff. Jan Rutgers – Hotel Manager

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Reviewed 7 April 2014

Outstanding service! most of other Hilton should take lesson from their RTM colleagues! Room service is perfect. You feel welcome. That's a big change. They bring back your car at the door with a bottle of water in the rack. Very rare with Hilton and need to be noticed! Great team.

  • Stayed: April 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank ericl575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 5 May 2014

Dear Eric, Thank you for your review. I am happy to read that you appreciate the valet parking service. Jan Rutgers – Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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