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“Mixed”
Review of Hilton Rotterdam

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Hilton Rotterdam
Ranked #4 of 53 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 5 August 2014 via mobile

Second stay and generally good however not generally consistent with other Hilton stays. One offs: I had my bed made and towels made today but my sink wasn't cleaned properly and glasses left dirty and soap not replaced. Not being precious but I'd have left things differently if I'd known it was different here. Also. One receptionist for a 100 person check in and a broken lift not good. I am happy to over look these as one offs though as just a circumstance I guess but having to ask for the chef to get to the room in time for dinner in the staff elevator not great. A one off maybe, however this is the second time that the bar has been seemingly understaffed as nobody comes to check if you need more drinks as people join you. This seems to be recurrent. I'll give a three for the hotel but would be a 4 if bar better and 5 if little one off niggles didn't happen. Don't let it put you off as rooms are really good indeed.

Stayed: August 2014, travelled on business
Thank Glasvegas77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 7 August 2014

Dear guest, I am sorry to read that your stay was not at your satisfaction. I would appreciate it if you contact me by e-mail so I can contact you personally to take proper action on your feedback. You can email me at: gm.rotterdam@hilton.com. Jan Rutgers – Hotel Manager

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640 - 646 of 1,393 reviews

Reviewed 5 August 2014

Found this deal on Groupon! Stunning hotel right in the centre of Rotterdam! Friendly staff who are very helpful & welcoming. Lovely food & bar/socialising area. Fabulous room with perks of the executive lounge. A business centered hotel with a gym available.

Room Tip: Call ahead to book. Ask at reception about the different rooms on check-in. Central heating is avail...
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  • Stayed: April 2014, travelled as a couple
    • Sleep Quality
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Thank Libsterlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 13 August 2014

Dear Libsterlou, Thank you for your compliments on our restaurant Stadshal and also on the rooms and the executive lounge. Jan Rutgers - Hotel Manager

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Reviewed 4 August 2014

Excellent 5* hotel with wonderful, friendly staff. Rooms are clean, we stayed in a junior suite (highly recommended). Beds are very comfortable. The executive lounge is a nice place to relax (or work) with a drink and snack. Great service. The staff behind reception are very friendly and helpful and the staff of the breakfast room are also wonderful. The hotel is situated in the heart of Rotterdam and definately worth staying.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Raviv R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 13 August 2014

Dear Raviv, We were happy to have you back in the hotel. Thank you for recognizing the staff and for your compliments on the executive lounge. Jan Rutgers - Hotel Manager

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Reviewed 2 August 2014

Check in was quick and easy with friendly english speaking staff. Room clean and well appointed. The only complaint would be that the bed is really too hard. The shower was large and shampoo, etc., provided.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank ramblin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 8 August 2014

Dear Ramblin, Thank you for your compliment on the shower. I would like you to know that you can always ask our housekeeping department for a extra mattress topper. Jan Rutgers – Hotel Manager

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Reviewed 30 July 2014

Situated very close to Trams, Trains and Buses. Easy to get around from this location. Staff very helpful. Smorgasbord breakfast every day was excellent. Rooms extremely quiet and very comfortable. We were here for a sports event. Luxury is offered here if you can afford it.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Virginia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 8 August 2014

Dear Virginia, Thank you for your compliments on the rooms. I am happy to read that you have enjoyed the breakfast. Jan Rutgers – Hotel Manager

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Reviewed 30 July 2014

This hotel is very close to the central station and a metro station is round the corner. You can walk five minutes and find a very nice shopping area.
We had a very good service and the rooms were almost new and impeccable. We had access to the business lounge so it was a good relax place to come back after a long day.
The rooms were silent, very well isolated.
Breakfast was delicious. The buffet was varied and you were able to find all types of bread, cheeses, hams, fruits, cereals, and they prepare eggs of your choice.
Rotterdam is a nice city and people is very friendly and helpful.

Room Tip: We had a view to the north with a nice view to the roundabout.
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
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Thank wenshelado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 8 August 2014

Dear guest, Thank sharing your experience and for recognizing the staff. I am happy to read that you have enjoyed the breakfast. Jan Rutgers - Hotel Manager

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Reviewed 30 July 2014

The Rotterdam Hilton is a five-minute walk from the central railway station and a few steps from an upmarket shopping area and conference and entertainment venues. The tram stop was half a block away. The rooms were clean and quiet. The breakfast was superb with many choices. Service was very good and the staff were very helpful.

  • Stayed: July 2014, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Milton A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 7 August 2014

Dear Milton, Thank you for your compliment on the rooms and for recognizing the staff. I am happy to read you have enjoyed the breakfast. Jan Rutgers - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Rotterdam

Address: Weena 10, 3012 CM Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam > Cool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Rotterdam
#3 Romantic Hotel in Rotterdam
#3 Family Hotel in Rotterdam
#4 Luxury Hotel in Rotterdam
#5 Business Hotel in Rotterdam
Price Range: £107 - £226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Rotterdam 5*
Number of rooms: 254
Official Description (provided by the hotel):
Hilton Rotterdam is set in the heart of the vibrant city center - alive with cafes, restaurant and cultural events. Situated within walking distance of the Rotterdam Central Station and only a coffee and a croissant away from Amsterdam Airport Schiphol. The hotel is located between the entertainment, business and shopping district and the perfect place to explore all that Rotterdam has to offer. A fusion of classic elegance and stylish modernity, Hilton Rotterdam is the ultimate urban retreat. The 254 rooms and suites exude timeless décor, authentic Dutch ambience and home-style warmth. Guests staying in an Executive Room or Suite have access to the exclusive Executive Lounge, where complimentary breakfast, afternoon snacks and all day drinks are served. The hotel offers valet parking, free Wi-Fi in the public areas and a 24/7 fitness. Hilton Rotterdam is proud to host three exciting and enigmatic restaurant concepts. At Roots Rotterdam, we take pride in the high quality ingredients that The Netherlands has to offer and source almost all our produce from local and regional producers. These ingredients are at their best when enjoyed in the season, and therefore we are committed to a high quality seasonal menu. And since we change our menu every quarter, we also adjust our restaurant ambiance to the season. Each season is symbolized by a different color accent, and we play different tunes to set the scene. This way, you can truly experience the season with all your senses. Joelia by Mario Ridder is the one Michelin star restaurant from Mario Ridder, with French oriented cuisine and both classic and innovative dishes. The perfect place to catch up over a cocktail or a bite to eat is cocktail club HUGH. ... more   less 
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Also Known As:
Hilton Rotterdam Hotel Rotterdam
Hilton International Rotterdam
Rotterdam Hilton International

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