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“Great Location and Very Nice and New Hotel”
Review of Hilton Rotterdam

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Hilton Rotterdam
Ranked #3 of 52 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 10 August 2014

Location: Great Location
Rooms: Small bathroom but acceptable and functionable
Bed: Best bed i've slept on away from home ... almost didn't want to wake up and want to bring it home.
Staff & Service: Superb good! At the reception and exceptional for the same senior gentlemen that deliver my room service dinner. His very caring making sure food taste good and check to collect my tray after dinning.
Hotel WIFI: only short fall for this hotel. Internet Network was completely out when i checked in. By evening, its backup but connection are poor and keep dropping out making communication frustrating. Most hotel are free but this hotel charge over weekdays and free on Weekend...

Overall: Very new and nicely decorated hotel. Smells new and clean....

  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank Cloh3001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 26 August 2014

Dear guest, Thank you for your feedback and for recognizing the staff. Your room service was delivered by Marcelinno. Jan Rutgers – Hotel Manager

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604 - 610 of 1,343 reviews

Reviewed 7 August 2014

The hotel does not look great from the outside but you enter another world once you're in the lobby. Reception was super friendly. The room (3rd floor) was clean and spacious enough for two. The bathroom was really fab but only had a shower. Your room card is also the elevator key. Breakfast was very varied and yummy. Do come in time cause they close at 10.30 am. The hotel is at a 7 minute walk from the train station. I will be back :-)

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank manouschka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 26 August 2014

Dear Manouschka, Thank you for your compliments on the rooms and the staff. I am happy to read that you will stay with us again. Jan Rutgers – Hotel Manager

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Reviewed 7 August 2014

This hotel is situated in the center of the town, close to the central station. The hotel has been renovated. It has nice quiet and spacy rooms. Staff is very helpful and you will feel at home there.
Nice breakfast. It is a pitty that here is no outside terrace to have a meal. As it was nice weather we had to look for another place.
No swimmingpool No free wifi in the room.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank lo-vel69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 26 August 2014

Dear guest, Thank you for your compliments on the rooms and the staff. I would like you to know that we opened our terrace May 2014 on the backside of the hotel. Jan Rutgers – Hotel Manager

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Reviewed 6 August 2014

We took the bus from the airport to Central Station and walked to the hotel from there (less than ten minutes walk and under half an hour in total from airport to hotel). We were promptly checked in by a very helpful young lady, who was delighted to know we were in Rotterdam for pleasure rather than work and immediately pulled out a few maps to help us around the city, highlighting some points we shouldn’t miss and making other recommendations about where to go.

Our room was on the 6th floor and it is not often that you walk into a hotel room and see the room as shown on the website, but in the Hilton Rotterdam you do.

The room (a standard one) is well laid out, with plenty of space for luggage and a decent sized desk for working (obviously there is a lot of work done in Rotterdam). The bed, with a proper double mattress (not two singles pushed together), was huge.

The bathroom wasn’t huge, but was well laid out, although the heated mirror had been installed for a tall person (suited my other half!) and the shower had an irritating habit of twisting to the side once water was coming out of it. It’s hard to know if that’s a design fault with showers in general, or just in our room.

Once you know the city you know how well the Hilton is located, although in fairness, as the city isn’t huge, everywhere is a pretty good location. The Hilton is a few minutes walk from the shopping area (including the good department store De Bijenkorf) and numerous places to eat.

We had a great drink at the hotel bar on our first night and would have gone back on the second if we weren’t too busy bar hopping! Breakfast was of the usual excellent Hilton standard, but the staff pushed it the next level here and made it an enjoyable and relaxed experience.

The only downsides, if you were looking for them, would be the fact there is no pool or spa facilities, surprising for a hotel of this class and the size of bath and shower in the standard room was slightly disappointing, but I’m sure a larger room would solve that.

In our experience Rotterdam is one of the most friendly and polite cities we have ever visited. This was demonstrated to an even greater degree by all the staff at the Hilton.

A very pleasant two day stay and highly recommended.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank MrHandBaggageOnly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 26 August 2014

Dear guest, Thank you for sharing your experience. I also would like to thank you for your compliments on the hotel and the surroundings. Jan Rutgers – Hotel Manager

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Reviewed 6 August 2014

This was the second time at the hotel and it was just as good this time: top location (a few minutes walk from central station and main shopping areas), very modern, clean and fresh rooms that were well insulated from noice. Very good breakfast with superb service. Only negative remark would be the restaurant - was given the wrong things a couple of times and maybe not the smoothest service. What was served was good though!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Håkan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 13 August 2014

Dear Hakan, Thank you for compliments on the room. I would like to apologise for your experience at the restaurant. Rest assured that I have taken up this matter with the restaurant manager for not to happen again. Jan Rutgers – Hotel Manager

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Reviewed 5 August 2014 via mobile

Second stay and generally good however not generally consistent with other Hilton stays. One offs: I had my bed made and towels made today but my sink wasn't cleaned properly and glasses left dirty and soap not replaced. Not being precious but I'd have left things differently if I'd known it was different here. Also. One receptionist for a 100 person check in and a broken lift not good. I am happy to over look these as one offs though as just a circumstance I guess but having to ask for the chef to get to the room in time for dinner in the staff elevator not great. A one off maybe, however this is the second time that the bar has been seemingly understaffed as nobody comes to check if you need more drinks as people join you. This seems to be recurrent. I'll give a three for the hotel but would be a 4 if bar better and 5 if little one off niggles didn't happen. Don't let it put you off as rooms are really good indeed.

Stayed: August 2014, travelled on business
Thank Glasvegas77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 7 August 2014

Dear guest, I am sorry to read that your stay was not at your satisfaction. I would appreciate it if you contact me by e-mail so I can contact you personally to take proper action on your feedback. You can email me at: gm.rotterdam@hilton.com. Jan Rutgers – Hotel Manager

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Reviewed 5 August 2014

Found this deal on Groupon! Stunning hotel right in the centre of Rotterdam! Friendly staff who are very helpful & welcoming. Lovely food & bar/socialising area. Fabulous room with perks of the executive lounge. A business centered hotel with a gym available.

Room Tip: Call ahead to book. Ask at reception about the different rooms on check-in. Central heating is avail...
  • Stayed: April 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Libsterlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janrutgers, Manager at Hilton Rotterdam, responded to this reviewResponded 13 August 2014

Dear Libsterlou, Thank you for your compliments on our restaurant Stadshal and also on the rooms and the executive lounge. Jan Rutgers - Hotel Manager

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Additional Information about Hilton Rotterdam

Address: Weena 10, 3012 CM Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam > Cool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Rotterdam
#3 Family Hotel in Rotterdam
#3 Luxury Hotel in Rotterdam
#3 Romantic Hotel in Rotterdam
#5 Business Hotel in Rotterdam
Price Range: £104 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Rotterdam 5*
Number of rooms: 254
Official Description (provided by the hotel):
Hilton Rotterdam is set in the heart of the vibrant city center - alive with cafes, restaurant and cultural events. Situated within walking distance of the Rotterdam Central Station and only a coffee and a croissant away from Amsterdam Airport Schiphol. The hotel is located between the entertainment, business and shopping district and the perfect place to explore all that Rotterdam has to offer. A fusion of classic elegance and stylish modernity, Hilton Rotterdam is the ultimate urban retreat. The 254 rooms and suites exude timeless décor, authentic Dutch ambience and home-style warmth. Guests staying in an Executive Room or Suite have access to the exclusive Executive Lounge, where complimentary breakfast, afternoon snacks and all day drinks are served. The hotel offers valet parking, free Wi-Fi in the public areas and a 24/7 fitness. Hilton Rotterdam is proud to host three exciting and enigmatic restaurant concepts. At Roots Rotterdam, we take pride in the high quality ingredients that The Netherlands has to offer and source almost all our produce from local and regional producers. These ingredients are at their best when enjoyed in the season, and therefore we are committed to a high quality seasonal menu. And since we change our menu every quarter, we also adjust our restaurant ambiance to the season. Each season is symbolized by a different color accent, and we play different tunes to set the scene. This way, you can truly experience the season with all your senses. Joelia by Mario Ridder is the one Michelin star restaurant from Mario Ridder, with French oriented cuisine and both classic and innovative dishes. The perfect place to catch up over a cocktail or a bite to eat is cocktail club HUGH. ... more   less 
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Also Known As:
Hilton Rotterdam Hotel Rotterdam
Hilton International Rotterdam
Rotterdam Hilton International

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