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“Modern hotel with ample parking space”

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Novotel Rotterdam Brainpark
Ranked #11 of 55 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersBronze level
Reviewed 9 May 2014

I stayed here for the first time and got an upgrade to an executive room.
The service in the restaurant was a bit slow but there were several groups staying over (tour buses) and the place was packed. Service was good, I enjoyed my stay. Nothing extraordinary but you don't stay here unless you are on the road for business.

  • Stayed: May 2014, travelled on business
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Thank degtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 13 May 2014

Dear Guest,

Thank you for staying at our hotel and for taking the time to write a review on Tripadvisor.I am glad you enjoyed your stay with us and I hope to be able to welcome you again very soon.

Best regards,

Vanessa Cost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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258 - 264 of 1,029 reviews

Reviewed 9 May 2014

They don't know the word - service & client. You will be lucky if you get your order at the bar in 15 min. dinner time - short in staff. Pillow smells musty. Knocking at the door at 9 am when sighted - don't disturb. Condition hardly works. Charge for breakfast even if you are not going to eat - telling you that they can not control who attends & who doesn't. It is far from the city center near noisy autobahn with the people over 60 y.o.
Better skip this hotel.

  • Stayed: May 2014, travelled on business
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Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 13 May 2014

Dear Guest,

I would like to sincerely apologize for the inconvenience you encountered during your stay with us. These are not customary facts in our hotel and they do not reflect in any way the quality of service we are used to providing.

To prevent future occurance, would you be so kind to inform me whether you shared this during your stay as well and whom you spoke to? If you would be so kind to contact me via email: h1134-dm@accor.com or provide me with your phone number so that I can contact you directly to further discuss this matter, I would be very appreciative.

Thank you again and it is my hope you will give us the opportunity to serve you better in the near future.

Best regards,

Vanessa Cost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

A smart Hotel on the very outskirts of Rotterdam. All the facilities one would expect from this group of hotels.

My sister-in-law and I stayed as part of a coach tour, our twin room was large, clean and had very comfy beds. As we were on the 12th floor the windows were sealed so no fresh air for us.

The food was good, both at breakfast and dinner, and the service polite and efficient.

The biggest problem for us was that there is nothing around the hotel, so to a degree you are trapped there. We managed to go into Rotterdam one evening, but it is not an easy trip by public transport.

Room Tip: If you don't like lifts ask for a lower floor.
See more room tips
  • Stayed: April 2014, travelled with friends
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Thank HELEN L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 5 May 2014

Dear Guest,

thank you for sharing you experience on Tripadvisor.
It is a pleasure to read you aprreciated our facilities, the room and the staffmembers.
Unfortunately we can indeed not open the windows for safety reason.
And I'm very sorry your trip to the city was not an easy one. Normally it is only 5 stops from the hotel to the city centre. Thank you once more and we hope to welcome you again in the near future.

Best regards,

Vanessa Cost

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Reviewed 25 April 2014

The hotel is smart and modern, with all the usual facilities. The rooms are clean, modern and large. The beds are comfortable enough for a good night's sleep.

The bathrooms are well equipped and spacious, the only thing wrong is the plastic cup - you cannot place a toothbrush inside it - most other hotels will have glass tumblers.

The service is pleasant and efficient. The restaurant and rooms service menus are very basic.

  • Stayed: April 2014, travelled on business
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Thank Suki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 3 May 2014

Dear Guest,

Novotel Rotterdam Brainpark very much appreciates your positive comments regarding your stay in our hotel. We are delighted to read that you appreciate the rooms and the service of our staff. I will forward your feedback regarding the plastic cups and the menu of the restaurant to our management team. Thank you again for sharing your experience, and we hope to welcome you again in the near future.

Best regards,

Vanessa Cost

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Reviewed 10 April 2014

Good, clean hotel, the dining room has tables with TV for people that need to eat alone, friendly staff, location not in the city center. Ideally for business people that need to be in the neighbourhood. Free parking for hotel guests

  • Stayed: March 2014, travelled on business
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Thank Leen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 16 April 2014

Dear Guest,

thank you very much for your positive review on Tripadvisor!
We appreciate it very much and hope to welcome you as our guest again in the near future.

Best regards,

Vanessa Cost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank housegem
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 10 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 April 2014

I really enjoyed the breakfast. They had an extensive range of food at the buffet breakfast. The room was alright and the location was very close to where I was having meetings but not close to the city center.

The bed was comfortable and the service alright.

  • Stayed: March 2014, travelled on business
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Thank Tizee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 2 April 2014

Dear Guest,

Thank you for staying at our hotel and for taking the time to write a review on Tripadvisor.
I am glad you enjoyed your stay with us and will share your compliments regarding the breakfast with our Food & Beverage department.

We look forward to welcoming you again very soon.

Best regards,

Vanessa Cost

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Rotterdam Brainpark

Address: KP Van Der Mandelelaan 150, 3062 MB Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Family Hotel in Rotterdam
#6 Romantic Hotel in Rotterdam
#10 Luxury Hotel in Rotterdam
#10 Green Hotel in Rotterdam
#11 Business Hotel in Rotterdam
Price Range: £61 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Rotterdam Brainpark 4*
Number of rooms: 202
Official Description (provided by the hotel):
The Novotel Rotterdam Brainpark is a modern, entirely non smoking 4 star hotel, with free parking. The hotel is easily accessible, just a 5 minute drive from the centre of Rotterdam.Our convenient location makes the hotel ideal for a business trip to Rotterdam, meetings and conferences or a relaxing weekend away. Our guests feel at home in our pleasant rooms and are welcome to relax with a drink in our modern bar or enjoy an exceptional meal in our restaurant or dinner in front of the TV. ... more   less 
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Also Known As:
Novotel Rotterdam Brainpark Hotel Rotterdam
Accor Rotterdam Brainpark
Rotterdam Novotel

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