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Novotel Rotterdam Brainpark
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Reviews (1,058)
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All reviewserasmus universitybusiness parkthe sofa bedcity centrebusiness tripmetro stationgreat businessexecutive roomten minute walkfamily roomspent nightsthe hotel is cleanhotel is locatedan upgradebreakfast buffet ispublic transporthotel is great
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Reviewed 12 June 2014

This place is very nice. Pleasant staff. Helpful and friendly service. I stayed here as there were no closer hotels to my business. First time I have stayed here and I do recommend it. It is not close to the Metro. But there is a bus stop not too far. Or else you have to take a taxi everywhere, which can get too expensive. The food was good. The room was clean. The area is quiet. Good place.

Room Tip: This is a smoke free place. So if you smoke ask for a lower floor. The elevator can be busy and slow.
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 19 June 2014

Dear Guest,

thank you very much for recommending our hotel on Tripadvisor!
I will definitely share your comments with our entire team. I know they will aprreciate it.
Thank you again and we are looking forward to welcoming you in the near future.

Best regards,

Vanessa Cost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Clean, quiet, "everything works", located on the edge of the city (strictly car approach), the property offers a good value. Even the sofa bed is acceptable; just the pillows are too soft. Excellent service in the restaurant, though the breakfast offering could contain more vegetables (salad).

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Accorhotels.com
Thank Akos E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 19 June 2014

Dear Guest,

thank you for posting your positive review on Tripadvisor.
It is is very much appreciated. I will forward your comments regarding the breakfast to our Food & Beverage manager. We hope to welcome you in the future.

Best regards,

Vanessa Cost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

For our first visit in Rotterdam we decide to take a hotel with free parking (as we traveled by car), so Novotel had a very good offer. It is not far from city center and close to the free way. Very accesible by public transportation, tram or metro. I would suggest to take the tram, it is just a 10 minutes ride and the walking distance is smaller than going to the metro. If you are in Rotterdam to visit, at the hotel they have the welcome pack for tourists worth 10 euros and it includes a free day pass for public transportation (which costs 7 euros), a city map, and a bunch of discounts for different attractions (eg. speedo, SS Roterdam) so it is a very good opportunity to save some money while visiting.
We did not have breakfast at the hotel as in my opinion it is a bit expensive.
To conclude, we had a nice stay at Novotel.

  • Stayed: May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank Flower C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 19 June 2014

Dear Guest,

I would like to thank you for choosing the Novotel Rotterdam Brainpark during your stay in Rotterdam and for sharing your impressions with us & other travellers.
I am really glad to read you enjoyed our hotel, the free parking and our location in Rotterdam.
We look forward to welcoming you again very soon!

Best regards,

Vanessa Cost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Nothing surprising about this Novotel hotel, very much like the others I've slept in. That means reliable quality in terms of rooms, service, bar, breakfast... Nothing to complain about.

The price was somewhat on the higher side however.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Koen67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 19 June 2014
Google Translation

Geachte Gast,

hartelijk dank voor het delen van uw ervaringen bij Novotel Rotterdam Brainpark op Tripadvisor.
Wij zijn erg blij te horen dat u wederom een prettig verblijf heeft gehad bij Novotel en hopen u in de toekomst weer te mogen ontvangen als onze gast.

Met vriendelijke groet,

Vanessa Cost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

This is just not a quality hotel. The rooms are stuffy. The fan and temperature controls are just for show. The beds are not particularly comfortable either. Good luck sleeping through the night. The bar and restaurant staff are no better. At breakfast they are rude and inattentive. My first morning there the water ran out. When I pointed this out I was told that was impossible. Eventually someone checked and brought more out. In the evening if you want something at the bar be prepared to hunt down a bartender. Once you find one and get a drink, whether you will be offered bar nuts is a crap shoot. The one bright spot is the staff at the reception desk. They are friendly and helpful. Absent the hotel's proximity to the university I cannot imagine any reason to stay there.

Stayed: May 2014, travelled on business
2  Thank Twocat74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 5 June 2014

Dear Guest,

I am very sorry that you were disappointed with your stay at Novotel Rotterdam Brainpark. I treat all feedback with the utmost seriousness and I am currently investigating the matter with the team here. Again I appreciate your feedback, and I hope that you will give us the opportunity to welcome you back in the near future and provide you with a genuine & much better experience.

Best regards,
Vanessa Cost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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