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“Excellent staff”

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Novotel Rotterdam Brainpark
Ranked #11 of 55 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 August 2014

Our flight to Rotterdam was early,check in was going to be in the afternoon, but when we arrived the staff allowed us to check in which was amazing. We were able to relax and refresh for our conference later that evening.
We also found the breakfast full of choices and staff were standing by to assist. Amazing hotel with great staff.

Room Tip: Rooms are large and lots of sunshine when needed
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  • Stayed: May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Terry Vivian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 13 August 2014

Dear Terry,
Many thanks for posting a review and for the positive feedback!
It is great to read how much you have appreciated the location, facilities and service at the hotel.
I hope to welcome you again in Novotel Rotterdam Brainpark in the near future.
Kind regards,
Stefan Maas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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245 - 251 of 1,033 reviews

Reviewed 2 August 2014

This is is all you would expect from this type of hotel but it is modern, the rooms are clean and quite spacious and the eating and drinking areas acceptable. The conference facilities are also good along with the refreshments etc. that are provided.

  • Stayed: March 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 5 August 2014

Dear guest,
Thank you very much for your positive comments! We greatly appreciate you recommending our hotel. This is always a compliment for the hotel and it's staff. We look forward to your next visit.
Best regards, Stefan Maas

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Reviewed 29 July 2014

Stayed for three nights last week to attend the bmx world championships.The hotel was a pleasant surprise,very clean,helpful staff and nice and quiet.We ate in a couple of times and whilst the food was adequate it was so the expensive side as were the drinks,but I guess that's what you pay in major cities.A couple of minus points,it was lovely to eat outside but some of the decking was loose and the paving was uneven which could result in an accident.I flew in via Amsterdam,then got the train and metro to the hotel,must say I found the system very good,it cost 23 euros,good value,just a 10 minute walk to the hotel from the last stop.the other minus if you can call it that,is that you are a little way from the city centre.Would certainly return.

Stayed: July 2014, travelled with family
Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 5 August 2014

Dear Guest,
Many thanks for posting a review and for the positive feedback! It is great to read how much you have appreciated the location, facilities and service at the hotel. We hope that you had a good time during the World Championship BMX in Rotterdam.
Kind regards,
Stefan Maas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

The room was clean. A bit small. But nice. Had a refrigerator. The wifi would go in and out but it was free. 10 minute walk to the subway from the hotel. Cabs are also available out front most times of the day. Taking a hotel into the central city is between 16-20 euros.The bar staff was friendly , food was decent.Some of the front desk people were nicer than others. It worked for our trip but next time will be closer to the central city.

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank JamieJRBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 17 July 2014

Dear Guest,

Thank you for taking the time to tell us your experience in our hotel, we really appreciate it.
Please know that your comments about the staff at the front offce, has been shared with the supervisor. We hope to welcome you agian in thenear future.
Kind regards,
Stefan Maas

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Reviewed 21 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Yasser A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 23 June 2014

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Reviewed 12 June 2014

This place is very nice. Pleasant staff. Helpful and friendly service. I stayed here as there were no closer hotels to my business. First time I have stayed here and I do recommend it. It is not close to the Metro. But there is a bus stop not too far. Or else you have to take a taxi everywhere, which can get too expensive. The food was good. The room was clean. The area is quiet. Good place.

Room Tip: This is a smoke free place. So if you smoke ask for a lower floor. The elevator can be busy and slow...
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  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 19 June 2014

Dear Guest,

thank you very much for recommending our hotel on Tripadvisor!
I will definitely share your comments with our entire team. I know they will aprreciate it.
Thank you again and we are looking forward to welcoming you in the near future.

Best regards,

Vanessa Cost

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Reviewed 11 June 2014

Clean, quiet, "everything works", located on the edge of the city (strictly car approach), the property offers a good value. Even the sofa bed is acceptable; just the pillows are too soft. Excellent service in the restaurant, though the breakfast offering could contain more vegetables (salad).

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Akos E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBrainpark, Front Office Manager at Novotel Rotterdam Brainpark, responded to this reviewResponded 19 June 2014

Dear Guest,

thank you for posting your positive review on Tripadvisor.
It is is very much appreciated. I will forward your comments regarding the breakfast to our Food & Beverage manager. We hope to welcome you in the future.

Best regards,

Vanessa Cost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Rotterdam Brainpark

Address: KP Van Der Mandelelaan 150, 3062 MB Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Family Hotel in Rotterdam
#6 Romantic Hotel in Rotterdam
#10 Luxury Hotel in Rotterdam
#10 Green Hotel in Rotterdam
#11 Business Hotel in Rotterdam
Price Range: £62 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Rotterdam Brainpark 4*
Number of rooms: 202
Official Description (provided by the hotel):
The Novotel Rotterdam Brainpark is a modern, entirely non smoking 4 star hotel, with free parking. The hotel is easily accessible, just a 5 minute drive from the centre of Rotterdam.Our convenient location makes the hotel ideal for a business trip to Rotterdam, meetings and conferences or a relaxing weekend away. Our guests feel at home in our pleasant rooms and are welcome to relax with a drink in our modern bar or enjoy an exceptional meal in our restaurant or dinner in front of the TV. ... more   less 
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Also Known As:
Novotel Rotterdam Brainpark Hotel Rotterdam
Accor Rotterdam Brainpark
Rotterdam Novotel

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