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“Excellent as usual!”

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Rotterdam Marriott Hotel
Ranked #6 of 52 Hotels in Rotterdam
Certificate of Excellence
GreenLeadersSilver level
Lewes, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent as usual!”
Reviewed 24 September 2013

This hotel is our favourite in Rotterdam and although we decided to try a budget hotel instead this time, we ended up at the Manhattan within an hour of arriving, so many thanks to the staff for accommodating us with a good price and their usual efficiency! If you're looking for a really comfortable base from which to explore, this is it. The beds are brilliant, the air conditioning is actually effective (see my other reviews), the rooms are spacious and clean and the staff courteous - a very civilised experience all round!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoupBimbergen, Guest Relations Manager at Rotterdam Marriott Hotel, responded to this review, 8 October 2013
Dear Jen L,

Great to hear you enjoyed another stay with us, I appreciate you taking the time to share your experiences with fellow travelers.

I am glad to learn that we were able to accommodate you and your husband for another comfortable stay in our house; particularly your comments with regards to the staff’s efficiency & courtesy will be forwarded to our management team, since it serves as an important motivational tool.

I look forward to welcome you again in the future, please contact me when planning your next visit so I can personally take care of your booking.

Warm regards,
Youp Bimbergen – Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
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English first
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 September 2013

The hotel was very clean but it is in the middle of ugly building work which spoils the impression. Staff were very generally helpful and friendly. The major benefit of this hotel is the location it is right opposite the station where the bus from the airport stops and a few minutes walk away from the Metro which covers the city. We had booked an executive room and for over £200 per night I had expected perfection. There was no plug in the bath so arriving wet and cold we had to go and find a plug to have a bath from an unmanned reception. Room was standard modern corporate stye, very clean and a nice big bathroom. The breakfast was okay although we were seated at a table with no butter, tea bags or condiments so we had to go and take them from other tables, water from the tea is served in flasks which is too cold to make good tea. Location is as quiet as the grave and as we were 12 floors up there was no problem with noise.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delia p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoupBimbergen, Guest Relations Manager at Rotterdam Marriott Hotel, responded to this review, 6 October 2013
Dear Delia P,

Thank you for staying with us at The Manhattan Hotel and taking some of your valuable time to share your thoughts. As I understand from your review we did not completely meet nor exceed your expectations during your stay, for which I truly apologize.

I am glad to learn that you value the location of the hotel, unfortunately the current surrounding are not as nice as they will be in spring 2014, luckily we have entered the final phase of the construction now.

With regards to the breakfast I can only say that your experience was clearly not as we envisage for our guests; neither is a missing bath plug. Your comments have been shared with the responsible department heads in order to improve these attention points.
I hope to be able to welcome you again in Rotterdam so we can show our true passion for hospitality, please contact me directly so I can take care of your reservation.

Best regards,

Youp Bimbergen – Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 September 2013

Public bus from Rotterdam airport to central station, walk across the street and your at the hotel.
Good restaurants in the area and walking to most attractions. Hotel feels new. Very accommodating staff. Large room and bath. Free wifi and even a lounge with free wine and
nibbles. We found a great price on the internet and it included everything. Breakfast was fresh and as much fruit, eggs, etc. as you could handle, They even made special eggs.
Would stay again.

Room Tip: Our room on the 10th floor was very quiet with good view.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luassudipal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoupBimbergen, Guest Relations Manager at Rotterdam Marriott Hotel, responded to this review, 8 October 2013
Dear Luassudipal,

Thank you for staying with us and taking the time to share your experience on this website. I am proud to learn that you enjoyed your stay at The Manhattan Hotel Rotterdam and would definitely stay again!

Your comments will be shared throughout the hotel, since it is an important motivational tool for all us.

We look forward to welcome you back in the hotel.

Warm regards,
Youp Bimbergen – Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
487 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed 14 September 2013

First, the hotel is in the middle of big building site. I think they just finished building the main railway station that is across and continue to do some more work around. Eventhough we didnt hear anything in the hotel, it isn´t great impression. Plus, finding a way how to get to the hotel with a car was not that easy. Re car - parking in the hotel for 27 EUR per day :-(

But, the staff was very nice. Early check in and late check out was absolutely no problem. We came with our 7months old daughter. The receptionist has even offered that we could have breakfast in the room if it was easier for us because of the baby and they would wave the charges. That was very nice!

The room was nice and specious as well as huge bathroom with tub and shower. Bed was comfy with very nice sheets.

The location is also very good - surrounded by pedestrian zone with all shopping and restaurants. There are also fantastic chinese restaurants nearby with excellent dimsums!

There were only two dissapointments - no pool in this hotel and the breakfast was very average.

Apart from that, we really enjoyed our stay.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dafne07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoupBimbergen, Guest Relations Manager at Rotterdam Marriott Hotel, responded to this review, 6 October 2013
Dear Dafne07,

Thank you very much for visiting Rotterdam and choosing our hotel as your preferred place to stay; another word of thanks for the time you took to share your thoughts.

I am proud to learn that you really appreciated the location of the hotel; in the middle of the city center and across the street from the recently finished Central Station. Luckily we have entered the final phase of the construction works; rest assured that the result will be pretty spectacular. Glad to read that our staff was helpful in accommodating your requests with a late check out and in room breakfast with year little daughter; it is these little things that make the difference.

Dafne07, again thank you for your visit, in case you are planning a return visit, please do not hesitate to contact me personally.

Warm regards,

Youp Bimbergen – Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Land O Lakes, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 September 2013

This hotel was beautiful, clean and more than we expected. The front desk agent upgraded us to an Executive Suite and gave us information on things to do in the area! The room was perfect! The bed was comfortable and quiet. We would go there again as the location was in the center of town with access to the train station across the way!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pbmbjz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoupBimbergen, Guest Relations Manager at Rotterdam Marriott Hotel, responded to this review, 12 September 2013
Dear Pbmbjz,

Thank you very much for choosing our hotel as your preferred place to stay this time and thank you for spending some of your time to share your thoughts with fellow travelers.

I am very proud to learn that you experienced an excellent with us; great to hear that your room and the beds were comfortable and the location of our hotel ideal for your visit.

I hope to be able to welcome you back some day in the city of Rotterdam.

Warm regards,
Youp Bimbergen – Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 7 September 2013 via mobile

Sorry to say but i have a big expectations of a hotel. But i can't find what special is on this hotel. Service was not special or attentive. Room is simple. No free wi-fi! Most of the place have free wi-fi but if you want to use you need to pay additional so that means pay more for your room. okay, beside of this i would like to treat my self so i went to the brasserie at early evening. The restaurant looks they are closing..8:15pm at saturday evening..have asked the staff who standing in the bar..he said they are setting up the restaurant after a busy night but still...i won't have dinner in my own when staffs are starting to close...a little disappointed but i have to expect this...really dutch...

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandykenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoupBimbergen, Guest Relations Manager at Rotterdam Marriott Hotel, responded to this review, 12 September 2013
Dear Mandykenny,

Thank you very much for your stay with us and sharing your thoughts online. Your comments are higly valuable to us as it is with this information we are able to improve our services.

I sincerely apologize for not meeting your expectations throughout your stay; needless to say this kind of experience is not what we envisage for our guests.

I hope we will be able to welcome you back though and show you our true passion for hospitality; if you are planning a future visit, please contact me personally so I can take care of your next stay.

With kind regards,
Youp Bimbergen – Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Almere
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

We were staying in a double room on the 10th floor. From there, we had a great view over Rotterdam! The hotel is an impressive high building right opposite the main train station of Rotterdam. Theatre, movie theatre, shopping centre and restaurants are located right next to the hotel. Our room was spacious, with 2 separate large beds with nice soft pillows. The bathroom had a bathtub and a separate shower. There were coffee (espresso) and tea facilities in the room. We had breakfast in the hotel, which was until 01:30 in the afternoon on Sunday! There was plenty of fresh food, including fresh fruit, fish, meat, cheeses, yoghurt etc. Also baked beans, sausages and scrambled egg. Coffee and tea were served and refilled at the table.

Room Tip: I am not sure if you have a good view from the rooms lower than 10th floor, because some may face a...
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShoshanaSuzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YoupBimbergen, Guest Relations Manager at Rotterdam Marriott Hotel, responded to this review, 6 September 2013
Dear ShoshanaSuzan,

Thank you very much for choosing our hotel as your preferred place to stay and sharing your experiences with the Tripadvisor-community. I am proud to learn that you enjoyed an excellent stay in the great city of Rotterdam and value both the location as the products & services.

I have to agree that the view from the 10th floor is rather impressive, also from other floors though the scenery is attractive.

Again, thank you for your kind words, I will make sure there are shared within the hotel. We look forward to welcome you back in the hotel.

Warm regards,
Youp Bimbergen – Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rotterdam Marriott Hotel

Property: Rotterdam Marriott Hotel
Address: Weena 686, 3012 CN Rotterdam, The Netherlands (Formerly The Manhattan Hotel Rotterdam)
Region: The Netherlands > South Holland Province > Rotterdam > Cool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Rotterdam
#2 Business Hotel in Rotterdam
#5 Romantic Hotel in Rotterdam
#5 Green Hotel in Rotterdam
#6 Luxury Hotel in Rotterdam
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Rotterdam Marriott Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
In recent years, Rotterdam has transformed into a versatile, dynamic city. It is home to Europe's largest port and has become a trendsetter in many ways. The city is bustling and flourishing and has received a lot of exposure and recognition over the last years which has not gone unnoticed internationally. The Rotterdam Marriott Hotel is one of the leading hotels of Rotterdam. The hotel is located in Rotterdam Central District, directly opposite the brand new Rotterdam Central Station. The Central District forms the entrance to Rotterdam. This is the area in which Rotterdam en Europa literally meet. From here you can walk directly to the city center where a vibrant cultural and nightlife scene awaits. The Rotterdam Marriott Hotel has 230 elegant and spacious hotel rooms (all renovated in 2016), featuring gorgeous views over the city's skyline. Each room is equipped with state-of-the-art facilities and amenities ranging from high speed internet, comfortable bedding to spacious marble bathrooms and 42" flat-panel TV. The function rooms and boardrooms of The Manhattan Hotel Rotterdam are suitable for both large events and small, intimate business meetings. In addition our building is physically connected to 'de Doelen ICC Rotterdam'. Thanks to this exclusive connection we are able to provide conference space for up to 3000 persons. In our new lobby we've created a whole new arrival experience and vibrant meeting point for guests, business travelers, office users and passers-by. Pillars, our lobby's new contemporary Restaurant & Bar, is simple and flexible and meets the needs of today's Marriott traveler to combine work, relax and play. The menu in Pillars lists Bites, Social Sharing and Casual Entrées. In the Pillars Bar you'll be taken on a journey through the world's different vineyards, offering a wide selection of 25 high quality wines by the glass, including exclusive wine-flights and signature cocktails. Traveling to Rotterdam couldn't be easier. From Amsterdam Schiphol Airport it only takes you 25 minutes to travel into Rotterdam by high speed train and in 26 minutes you'll standing in our hotel lobby. Rotterdam-The Hague Airport is located at 10 minutes driving distance from the hotel. International trains such as the Thalys (2,5 hrs, from Paris), Deutsche Bahn and Eurostar all arrive at Rotterdam Central Station. ... more   less 
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Also Known As:
Westin Rotterdam
Rotterdam Westin

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