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“Perfect location & lovely staff.”
4 of 5 bubbles Review of Hotel Emma

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Hotel Emma
Ranked #18 of 52 Hotels in Rotterdam
Certificate of Excellence
Durres, Albania
Level Contributor
3 reviews
3 hotel reviews
“Perfect location & lovely staff.”
4 of 5 bubbles Reviewed 17 September 2011

The location is perfect, near to the city centre.The hotel was within walking distance from many city attractions as well as the tram and underground. The breakfast was good and the staff very friendly and helpful.

  • Stayed August 2011, travelled solo
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank doriis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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176 reviews from our community

Traveller rating
    63
    89
    9
    11
    4
See reviews for
36
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24
42
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Hong Kong, China
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 13 September 2011

Good location,10 mins walk from central station. Our room is two double bed rooms connected together but has one bathroom. Rooms are spacious, clean and comfortable. Bathroom is also very clean. Good breakfast, delicious, bread are fresh and provide fresh fruit. The hotel is good value for money. I definitely recommend this hotel to other travellers.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank ritali294217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed 29 July 2011

We stayed in Emma for two nights in June.

The hotel is very dated and basic. If you look for a wow factor or if you like nice modern décor do not book there!

The reception staff was very nice and helpful. I think this is so important - you can stay in the great looking hotel but if staff is rude/ignorant it spoils the whole experience.
The simple hotel can become a great place to stay if the staff is nice and care about your stay. We arrived early and were prepared to just drop of our bags and head off for a walk and bite to eat, but the reception organised our room to be cleaned immediately and we were able to check in early.

The hallways look pretty shabby, lick of paint would go a long way. The inside need to be simply refreshed to bring cleaner feeling to the old hotel.
Please note we booked a superior room, so can't comment on their standard rooms. Our room wasn't large but not a box either , it had a very nice bathroom with a shower and a big corner bath - definitely favourite part of the room! The bed was very comfortable, the room was simple but clean and bright.

The breakfast was a cold buffet with teas and coffee, choice of breads, pastries, cold meats, cheese, jam and fresh fruit. Nothing too hectic but enough for a tasty quick and light morning bite before grabbing a wonderful lunch in one of many restaurants.

The hotel is on a very busy road but with windows closed we couldn't hear any street noises.

We really liked the hotel staff and location, we were able to walk from and to train station - it took us no more than 10 min! We also could walk to all shopping and restaurants areas. And all other attractions could be reached by trams.

It wasn't a picturesque nor romantic location but we were specifically looking at centrally located hotels within WALKING distance to and from the train station and close to shops and restaurants - hotel Emma was perfect for the price we paid.

The free and speedy Wi-Fi was definitely a bonus!

Room Tip: book Superior room if the rates are good!
See more room tips
  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sarenka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salatiga, Indonesia
Level Contributor
184 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 bubbles Reviewed 3 May 2011

The receptionist was very friendly
Good location, close to city center, central station, Erasmus MC, shopping center, restaurants
free WIFI worked well
weakness: Close to RLD, and crime area (but nobody bothered us),
on friday or saturday night, a bit noisy due to many cafes around this hotel

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Junsurya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 9 October 2010

The staff were all very helpful and friendly. The security made me feel safe. I loved the view and even though it was a very busy corner it was quite.
If and when I come back it WILL be at Hotel Emma!

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank renee256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 11 December 2008

I was recently in Rotterdam on a trip sponsored by some locals. They reserved this hotel for me with my only requirement being a non-smoking king bedroom. Fortunately the entire Hotel Emma is non-smoking so that was easy request to fulfill. Also, since my flight was arriving quite early I needed a morning check-in, which was also happily fulfilled.

The hotel is only 5-6 blocks from the train station and therefore a E7.50 cab ride but easily walkable. Likewise, the hotel was conveniently central in the city - right between Nieuwe and Oude Binnewieg. All of the hotel attendants spoke excellent English and were happy to give restaurant recommendations, input on directions and every other request I needed.

While I was very pleased with the convenience and the hospitality, the hotel itself is pretty unremarkable. I was amazed by the lack of outlets - only one that was available. Fortunately I brought adapters. As another reviewer stated, the heater is scaldingly hot or icy cold with no happy medium. Opening the window results in a small crack of fresh air and a rush of noise from the never-ceasing cafe, restaurant, train and hoodlum noise from the street below. Fortunately my Ambien won the battle but I can see how cranky I could have been.

Breakfast is also unremarkable - more like an American continental breakfast than the oft-glorified European spread. It was adequately filling and the coffee was hot, but certainly nothing I'd pay extra for if I would have had the luxury of time.

Finally, the hotel was very happy to overcharge for a few amenities that I have come to expect for free or negligible charges - E1.50 for a local call, E3.00 for a single Senseo coffee pod from the minibar, E29.95 for 1-week internet access, and most amazingly - you had to RENT the key to the safe!!!.

In summary, this place is fine as a place to sleep. It's safe, it's convenient and it has helpful staff. It's certainly not someplace to go for a special occasion, nor someplace I would have expected my boss to tolerate.

  • Liked — Convenience, friendliness of front desk staff
  • Disliked — Noise from street, mediocre breakfast, fees for everything, inadequate outlets
  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank gef-atl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northants, UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 October 2008

We had booked to stay at the Emma before reading the reviews left here, after reading them we were a little worried about what to expect but we were pleasantly surprised. On reaching the hotel we were greeted by a very charming young man who knew who we were, he was very helpful and later when we asked for an extra pillow it was supplied promptly and without fuss. The breakfast was quite OK and there was never anyone supervising apart from a young lady who cleared tables and refreshed the supplies as they got low. During our stay there were several different people on the reception, all of them without fail were friendly and courteous. The room was clean and well kept, the ceiling fan worked very efficiently and there was a window that could easily be opened, we had no problems at all with the temperature of the room. Coffee was free of charge in the room, although there was no facility for tea. On our last day we asked if we could leave our luggage and there was no problem with that, the young man on duty at that time even volunteered to check the train times for our journey home to save us the trouble of going to the station. Our stay was very pleasant and we will certainly be going back again if we ever visit Rotterdam in the future. The position of the hotel is perfect, the Metro is literally a few yards away and the shopping centre a gentle walk away.

  • Liked — Friendliness
  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Northants_UKGrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Emma

Property: Hotel Emma
Address: Nieuwe Binnenweg 6, 3015 BA Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam > Oude Westen
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Business Hotel in Rotterdam
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Emma 3*
Number of rooms: 24
Official Description (provided by the hotel):
Hotel Emma is a small and friendly hotel ideally located in the heart of Rotterdam. Public transport and the shopping area are right at our doorstep as are many cafes and restaurants. Rotterdam Central Station is at only 850 meters from the hotel. Your host, Luigi Orsini, and his team hope to welcome you. They will see to it that you will feel right at home, to further maintain an 80-years Rotterdam family tradition. ***At home in Rotterdam ... more   less 
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Also Known As:
Emma Hotel Rotterdam

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