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“We nicknamed this hotel "Fawlty Towers"- not a nice hotel!”
Review of Hotel Baan

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Hotel Baan
Ranked #43 of 52 Hotels in Rotterdam
Newquay, United Kingdom
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“We nicknamed this hotel "Fawlty Towers"- not a nice hotel!”
Reviewed 30 July 2007

When we arrived at the hotel, we had to wait 45 minutes to get in as the owner was not there, and he was very rude to us when we called to be let in! In addition, the first room we were given was a buidling site, then had to go through the process of being given 3 more wrong room keys before finally getting a key to the right rooms. The rooms thenselves were very basic, dirty with wallpaper coming off the walls etc. The mattresses on all beds were so uncomfy. However, the hotel is in an excellent location, and the breakfast was good. However even though we were expecting basic accommodation, this was worse than we could ever expect, will not be going back!

  • Liked — Location
  • Disliked — Customer Service
  • Stayed July 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank conno86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed 5 April 2006

There were some problems with Hotel Baan, but we still enjoyed our stay. The online reservation form did not work and I had to call to make a reservation. When we arrived the owner was not present and we had to wait outside for his return. The rooms are very basic and the heat is not very forceful. But, we still very much liked Hotel Baan. It was easy to get to using public transportation. The owner was very friendly with us and took a lot of time with us--answering our questions about Holland and Rotterdam. The breakfast spread was good and filling; the coffee very good. It had a family-oriented feel to it, as the owner lives in the building with his wife, children, and other family members. Our room had a lovely view of the canal and surrounding neighborhood. It was a little pricey for the services, but still less expensive than anything else we found in Rotterdam. Know what to expect at Hotel Baan, and it will be enjoyable. We would stay there again.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 4 August 2004

We booked through GWK at Enschede Train Station. They took a credit card no to confirm the booking and quoted a price of €66 for a twin room with Shower only.
When we went to pay for the room it turned out that they levy 8% on room price for Credit Card Payments. The price quoted was the cash price. The manager/owner was very aggresive in explaining that this levy was necessary in order to ensure he made a profit - we felt that we were just a means of lining his pocket and didn't feel at all welcome! Obviously they are in business to make a profit but what about customer service....is it not a service industry?

Also, seems Shower only means no toilet in the room although they did end up giving us a room with a shower & toilet - maybe because they had already sent us to the wrong room. (We assumed shower only meant no bath - silly us!)

The wallpaper was peeling off the walls, the window was wedged open with the TV Control and the safe didn't work!!! Needless to say we won't be staying there again.

  • Stayed April 2004, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Baan

Property: Hotel Baan
Address: Rochussenstraat 345, 3023 DH Rotterdam, The Netherlands
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #43 of 52 Hotels in Rotterdam
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Baan 2*
Number of rooms: 12
Official Description (provided by the hotel):
Hotel Rooms in a monumental building. Friendly atmosphere, Always busy modernizing the hotel. some rooms have a nice view of the small harbor. All rooms are available with a shower, toilet, color TV, safe and a hairdryer etc. with a very good breakfast.Nearby you can find a nice pool-café which serves good food on walking distance, pubs and restaurants in the Historic Delfshaven. Rooms but quiet clean.For those who don't know the Netherlands or Belgium, Stairs to the floors are for some guests narrow however in our hotel the are quite spacious for Dutch circumstances. We offer more as we can write down. We are doing our best to make you enjoy your stay ! ... more   less 
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Also Known As:
Baan Hotel Rotterdam

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