Have stayed 5 times in the last few months in Urban Residences appartement which is located directly in the city center. The appartements itself are of high standard with branded furniture (no IKEA) and well equipped. reception is on 5th floor. If arriving out of reception time (09:00 to 17:00) you will be given a phone number of an employeer which you shall contact about 15 min before arrival. The employee will then come to the appartement house to hand over the keys. 4 of 5 times, it went right, one time I was given a wrong number. The knowledge and service level of the people at the reception is very different. So better ask twice if you want to get sure how things are running. I.e. if you ask for further cofee tabs, toilet paper or towels, employee 1 brings it to your appartement within 30min, employee 2 tells you that you have rented an appartement and that you have to take care about these things by yourself. Small appartement service is after two days, which means change of towels and taking rubbish out of the appartement. However you don't get new soap, shampoo or toilet paper. After 5 days cleaning take place. Pre-booking and pre-payment is normally required if you book via homepage. Type in Urban and you will get 10% discount. If asking for discount at the reception, they offer you a pre-paid package of 30 nights for a discounted price. The bookingp policy is not suitable for business travellers as you do not get money back if your travel plans change during or shortly before your business trip. I tried to negotiate one day cancellation fee for no show however they do not accept. Price itself is strongly varying. I paid between € 86 and 140 for the same appartement type (design studio) . They say, it is depending on bookings. € 140.- is definiteley to much if looking on the service which is offered.
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