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“not what I expected”

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The Student Hotel Rotterdam
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“not what I expected”
Reviewed 27 August 2013

I dont want to be all negative, the concept is good, as well as the Website and the study rooms/wifi. The staff in 'The Kitchen' is great as well.
However,
- the rooms on the Website look bigger than the ones you are going to get + very vague description (ie 'enough' storage space -there is no bin (???)and not a lot of space)--the rooms are very basic!!
- the reception staff: the woman with the blonde, curly hair doesn't care at all + doesn't help
- the kitchens in our appartments are not like the kitchen online -small, dark, not as luxurious
- first Thing I had to do: dust my room
I was disappointed because it is quite expensive and i expected more in terms of my room, staff and space.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank abovetheroof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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268 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Ireland
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 August 2013

We were really happy with our stay in the Student Hotel. It's about a 15 minute walk to the center of Rotterdam and is quite a nice walk, there are two routes, one is along the river and is a nice walk but a bit longer. Staff were great and the receptionist drew us a map on how to get to the city centre.

The rooms were spacious and ours had a kitchenette, no pots and pans, or any crockery but there were 2 rings and a microwave. The hotel rooms are simply furnished, but are clean and comfortable. The public areas are decorated in a really modern style. There is a gym and restaurant.

There is parking outside which is paid, but is free in e evenings until about 8 I the morning.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clairebear8182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 August 2013

The Students Hotel has pro's and cons.
Pro's: Good location, nice lounge to study, good beds, good for meeting people.
Con's: service & staff, lock system, only 3 washing machines for the whole building, high prices (both for lodging and for the Kitchen next to it).

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ygroenen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank U, Manager at The Student Hotel Rotterdam, responded to this review, 17 August 2013
I would love to understand better what you did not like about the locks and staff and services. And hear how you think we can improve that! Email me via info@thestudenthotel.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hasselt, Belgium
1 review
Reviewed 5 August 2013

Very friendly staff, very helpful.

Great value (fully furnished room, double bed, fridge, microwave, tv with international channels and private bathroom for 25 euro per person).

Nice atmosphere, great styling, inviting to hang out and meet people.

We went during the summer months and it was pretty quite there, but considering its also a student residence, the atmosphere might be completely different during the schoolyear.

There is a free parking at the Kralingse Zoom, which is a half an our walk away, or 2 stops by tram.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MasterSick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank U, Manager at The Student Hotel Rotterdam, responded to this review, 8 August 2013
Thanks for staying. You should come during the Academic Year as well! You meet the world here say our students, interns and young travellers. Especially the restaurant, lounges and study rooms are buzzing with international chatter, laptops beeps, and hard working brains.
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London, United Kingdom
1 review
Reviewed 20 July 2013

Stylish hotel minutes from city centre with the most helpful staff I've seen in a very long time! Very accommodating, polite and professional.

There is even a kitchenette in the room with a fridge, microwave and a cooker! How amazing is that?!?!?!

Proper water pressure in the spacious bathroom, very comfortable bed, more than adequate selection of channels on the television, and they even threw in a pair of stylish sunglasses!

Simply brilliant!!!

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank U, Manager at The Student Hotel Rotterdam, responded to this review, 8 August 2013
thank you brilliant feedback. We are opening this September in Amsterdam so hopefully you can visit us there as well one day!
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Zurich, Switzerland
1 review
Reviewed 15 July 2013

The staff was really nice and helpful, both at the reception and in the restaurant. The latter offers great breakfast and delicious dinner in a relaxed atmosphere. The room was also nice and quite big. I would have loved to stay longer and will definitely be back.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fapjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 June 2013

Very nice location and design: nicely decorated and well-equipped rooms. Cool for a short stay but definitely not for a long stay. The customer service is null . Staff working at the reception do not show any interest in helping you out to solve problems regarding the facilities . I have been living at The Student Hotel Rotterdam for more than six months and I have spend half of my time complaining about problems with my room (such as a water leaks from the bathroom that were not repaired for more than three weeks...etc.) and trying to have the devices in our shared kitchen repaired: dishwasher, fridge, ...(even if they are all new they were at first rapidly installed and they break down every now and then, taking them a lifetime to repair them). When I arrived the kitchen was full of garbage, which I had to clean myself and my room had not been cleaned either. And the solution they gave to me: well, we are sorry, you can do it yourself....not acceptable at all!!!. I strongly do not recommend this place. I have had enough of it; fortunately my contract is over!

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank dcm49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pit B, General Manager at The Student Hotel Rotterdam, responded to this review, 4 July 2013
We are sorry to hear you had a unhappy experience with us. Indeed we experienced some issues with equipment at the opening last year. We had hoped that all these issues had been resolved but apparently we missed some, for this we apologies. We are happy to say that we have thoroughly fixed the issues that were known to us since then.

The Student Hotel is a new model which combines the needs of students and hotel users. We have several more facilities than a standard student accommodation but not (for longer term guest) a full blown hotel service. As a long stay guest with a 5 or 10 months low cost stay your arrangement is that guests indeed clean their own room (though you can order cleaning sessions) and common kitchen. As a hotel guest these services are included within their packages.

We are sorry this was not clear for you. We have improved our website to help us communicate this clearly. We will also take your comments on board re the communication with our team and hope this will be improved.

Thank you for taking the time to write your thoughts out.

Kind regards

Pit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Student Hotel Rotterdam

Property: The Student Hotel Rotterdam
Address: Oostzeedijk 182 / Willem Ruyslaan 225, 3063 ER Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #5 of 22 Speciality Lodging in Rotterdam
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Student Hotel Rotterdam 3*
Number of rooms: 485
Official Description (provided by the hotel):
Explore the stunning contemporary architecture of Rotterdam, the modern and classical museums, the lively bars and beautiful streets of Kralingen, all at your doorstep. We're perfectly situated just 10 minutes from the World Trade Center. Catch public transport right in front of our hotel and enjoy a leisurely 12-minute ride to Rotterdam Centraal. ... more   less 
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