Myself and my fiancé chose Mainport based on the strength of the feedback from Tripadvisor, and we were right to do so! I had noticed how the 'Rooms Division Manager' had been quick to respond to any issues previous visitors had, giving me the impression of customer satisfaction, and going from our experience, I was right.
As we were to visit Rotterdam by car and had I researched that free parking could be an issue, we contacted Mainport via e-mail who replied promptly with details of free parking locations and that travel to the hotel (and most other locations) could be taken by Metro as the hotel is situated near a Metro terminal (right across the road from the Leuvehaven stop).
Due to our ferry sailing being overnight, we arrived at the hotel very early in the morning aware that it was well before check-in time and that our room may not be ready. The reception staff were happy to look after our luggage by placing it in a secure room while we went off to check out what Rotterdam had to offer us.
When we returned in the afternoon, we checked in and headed off to our room. Our harbour view room was everything we had expected but for a misinterpretation of what we would class to be a 'double bed' as the room had a double bed that comprised of two individual mattresses. Although some people prefer this, myself and my fiancé prefer a complete double mattress, so when this was raised with staff on reception, we were promptly moved to another room that met our requests.
Our visit in Rotterdam from then on was amazing. Our stay in Mainport was everything we could have wanted with every encounter of staff being pleasant and helpful, from cleaning staff to bar staff. The room met out expectations (and then some), with the whirlpool bath making such an impression on us, that on returning home, we are now looking to fit a similar bath in our own bathroom!
I can easily recommend a pleasant stay at Mainport which we found to be both very welcoming and a great location for seeing the sights of Rotterdam. We look forward to staying at Mainport again in the future.
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