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“Great customer service and nice hotel”

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Holiday Inn Express Rotterdam - Central Station
Ranked #12 of 52 Hotels in Rotterdam
Certificate of Excellence
Monterey Park, California
2 reviews
“Great customer service and nice hotel”
5 of 5 bubbles Reviewed 21 February 2014

Front desk staff is very nice and helpful. We arrived by train at around 9:30 am and wanted to drop off our luggages so that we could take the train to Amsterdam. Surprisingly, the staff checked us in and even invited us to have the breakfast buffet. The free breakfast buffet offered good selections of food. The room was clean and the free internet was fast. The only minor problem was that I expected the location of the hotel was visible from the Rotterdam Central Station, but it was actually at least a 5-minute walk from the station.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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770 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
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Toronto
Level Contributor
93 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 1 February 2014

The new Holiday Inn Express in Rotterdam is just a stone's throw away from the Central Station, which makes it uniquely well-located. Staff was also professional and friendly - they immediately noted my IHG Gold status. Room is also nice - comfortable and decently large for Dutch hotel size (usually they are smaller). And little touches like water heater and coffee/tea in the room makes it above the rest already.

Only small caveats are the rather ugly entrance (the check-in is on the 1st floor) and the shower - the water strangely alternated between hot and warm even though I didn't change the temperature. Otherwise this would have been a 5-star from me!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Werckmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 25 January 2014

Stayed here for one night with a friend. Excellent hotel with modern, comfy rooms. The hotel is located in the center, and has a covered car park. Very friendly staff, complimentary breakfast included in room rate. The breakfast buffet is simple but OK. Free wifi in room. I would stay here again if I would go back to Rotterdam.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VickyBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 24 January 2014

The hotel is perfectly located at walking distance from Central Station, the shopping area, theater & concert hall and restaurants and bars. Rooms are clean with all necessary amenities and good beds. Excellent internet connection (complimentary) and the lounge/ breakfast area downstairs is nicely designed with great coffee and tea on offer, which was nice for me to sit and catch up on work. Breakfast was perfect. I already mentioned the good coffee. Will come again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TinekeZ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limassol, Cyprus
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 23 January 2014

Located only a few minutes from the Centraal train station, Holiday Inn offers an excellent service for travellers in Rotterdam for a few days. Modern rooms, perfectly clean and convenient. Breakfast was very decent. Would have liked if the hotel could also offer snacks from it's own kitchen instead of the vendor machine. But overall a very good choice of hotel in Rotterdam. Perfect service by the staff!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Giorgos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europe
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 21 January 2014

Holiday inn express Rotterdam is the best 3xxx hôtel i stay in Europe since long time.
Very friendly and professionnal staff. Public areas are modern and good fashion. Room good size very well equiped with nice view (618), the best was bathroom (best many 4*** in lot of towns)
good and extensive breafast
a very good experience

Room Tip: no noice everywhere, it was perfect
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thierryprague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 January 2014

I stayed in this hotel at New year watched lovely fireworks from my hotel room overlooking the fountain as it was very wet and cold I cannot fault this hotel in anyway rooms were very nice and comfortable staff lovely and very helpful breakfast was excellent plenty of choice would definitely return

Room Tip: I had a room overlooking the fountain and watched all the lovely fireworks at midnight at New year...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elainemartin62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Rotterdam - Central Station

Property: Holiday Inn Express Rotterdam - Central Station
Address: Weena 121, 3013 CK Rotterdam, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #12 of 52 Hotels in Rotterdam
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Rotterdam - Central Station 3*
Number of rooms: 214
Official Description (provided by the hotel):
The new Holiday Inn Express Rotterdam – Central Station is perfectly located in the heart of Rotterdam. Whether you are visiting Rotterdam for business or leisure purposes, this hotel is your place to be!The hotel is located next to the central station of Rotterdam in close vicinity of the main shopping area of the city the Koopgoot and on the corner of the Hofplein and Coolsingel. Large companies such as Nationale Nederlanden, ING, Unilever, Houthoff Buruma and the Holland Casino Rotterdam are all on walking distance. The hotel has the perfect location for every purpose.The sound proof, well furbished and spacious rooms offer modern equipment like LCD TVs with 50 international channels, free wireless Internet, coffee/tea facilities and a spacious shower. On top of all these facilities, our guests are served a complimentary Continental breakfast. The hotel offers a modern decorated lobby and bar, where our guests feel at ease and can relax with friends and colleagues. ... more   less 
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