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“Really unprofessional”

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Art Hotel Rotterdam
Ranked #42 of 53 Hotels in Rotterdam
A TripAdvisor Member
Spain
13
Reviewed 20 May 2006

For me the reception people was really unprofessional. It took me more than half hour to check-in , the same to check-out. Just for my self.

The rooms are small and uncomfortable, look like IKEA showroom.

HIgh price for the room and service really unpleasant.

  • Stayed: April 2006, travelled on business
    • Value
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    • Cleanliness
    • Service
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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225 - 231 of 566 reviews

A TripAdvisor Member
Blackburn, England
16
Reviewed 10 May 2006

Unable to find a hotel in Amsterdam or the surrounding area we finally arrived at the Art hotel, Rotterdam. Only suites availabe at a cost of €215 excl breakfast.

Check in took 15 minutes with the only receptionist continually disturbed by the phone and other enquiries.

The restaurant at night had only one waitress who also doubled as the bar attendant, suffice to say that service was unbeliveably slow.

However, the absolute worse was still to come. Came down to the lobby at 06:30 to check out. Seeing that the breakfast bar was already set out I attempted to obtain a glass of orange juice. I was promtly told that breakfast only started at 07:00 and that I could not have a glass of orange juice. On protest it was made quite clear that I could not have a glass of orange juice as breakfast was not yet available despite my paying €215 for a single night.

Please note there are also permanent rsidence living in this hotel, one of which was witnessed carrying his bycicle up to his room in the elevator - not what you would expect of hiotel costing €215 night.

Finally, the suite was poorly maintained and didn't contain either a full length mirror or a mini bar.

Please avoid this hotel.

Stayed: May 2006
6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2005

Stayed at this hotel on business for 2 months. The deluxe rooms are better than the standard "Ikea" rooms which are small but comfy (single beds only). All rooms have a kitchenette (sink, cutlery, kitchen units, a small electric hob, fridge and kettle). The standard Ikea rooms have a shower "wet room" with shower curtain (so it's not that wet!) and the deluxe have a bath and the bathroom is a lot bigger.

Obviously the deluxe rooms are a lot nicer and larger with double beds and a Sofa to lounge on. Only let down of the hotel is that it's not in the city centre although the Metro Maashaven is opposite (7 mins into town). The other downside is the Metro itself, as it's opposite, the noise can sometimes be very annoying and very loud depending on which side of the hotel your room is on. Also there is no air conditioning (it was very hot during a heat wave they had).

From what I understand, the hotel was originally supposed to be a block of flats (half of it still is - top half), the rest was turned into standard and deluxe rooms, hence why there is no aircon.

The staff are friendly enough but service was slow in the restaurant (which has a limited menu) when busy (which wasn't too often!). But obviously you do have a kitchenette available and there is a supermarket about a 10 min walk from the hotel.

Would only stay there if I couldn't get a better deal in town as the rooms are new and clean. Otherwise, there are better hotels.

  • Stayed: May 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank GlobeTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile
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Stayed: December 2017, travelled as a couple
Thank leopold b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago via mobile
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Stayed: December 2017, travelled as a couple
Thank Paco L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: December 2017, travelled as a couple
Thank Jolanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: December 2017, travelled as a couple
Thank Hans v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Art Hotel Rotterdam

Address: Mijnsherenlaan 9, 3081 GA Rotterdam, The Netherlands (Formerly BEST WESTERN Art Hotel Rotterdam)
Region: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#21 Luxury Hotel in Rotterdam
Price Range: £39 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Art Hotel Rotterdam 4*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Agoda, Odigeo, Expedia, Hotels.com, HotelsClick, Evoline ltd, Cancelon and Ebookers so you can book your Art Hotel Rotterdam reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Rotterdam Best Western
Best Western Rotterdam

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