I always asked for the same superieur room, but this time they gave me a de luxe room for a superieur price. The room was smaller and on the front side of the hotel which is very noisy.
I asked for the room I made a reservation for but it didn't help me at all.
In the room there is a wardrobe. The door of the wardrobe was hanging out.
I also had problems with the safe.
Conclusion: the hotel can't garantee anymore the service the had a year ago. Especially not when they are complete.
It not nice when they let you pay than the web page told you.
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- Also Known As:
- Grand Hotel Rotterdam