What a beautiful place for lunch, overlooking the docks and rivers. This is the original place where ships used to dock and set sail for New York.
The building is surrounded by history and inside the restaurant there is a set up of being on a ship.
It has a very busy and vibrant atmosphere inside. Places like this that are run well, usually have responsive and efficient staff, good food and understand well about giving customers the best experience possible... But unfortunately our experience was far from that.
We had a friend who lives in Rotterdam take us out to this restaurant as it's quite a popular destination, but he hadn't been here for a while. We were served by a waitress who took our drinks order and started to take our food order then decided she wasn't going to take all of the food order and bring us our drinks first instead.
10 minutes later we received our drinks and 30 minutes later we were still waiting for our food order to be taken. We then realised our server had left for the day hence why she didn't want to carry on taking the rest of our order... and I don't think she had handed over to anyone either! After a 30 minute wait my friend had to get up to find someone to take the rest of our order, who eventually came over to take our table.
The order was taken completely wrong, food came out in the wrong order. Main courses came out with starters, side dishes were missed with the main course, a real shambles.
My friend ordered tuna but without chilli, so whoever decided to serve it from the kitchen decided the best thing was to pour about a cup of soy sauce over the tuna, killing the whole dish!
We complained but as my friend had started to eat the tuna, the staff were unwilling to do anything about it. Very, very unprofessional.
My wife ordered chicken soup, it was more like chicken stock-cube soup with a hint of real chicken pieces, it was over salted probably because of the amount of stock cubes that are used to create it.
It seems in this restaurant that they are trying to cut costs without regard to the effect it is having on the customers.
You could see that the staff were just rushed off there feet, I even felt as if the staff were too scared to look up in case a customer asked for assistance. It seemed as if they wanted to just get to the end of there shift.
Overall the food was nothing special at all. It seemed they've got some junior staff in the kitchen who are just not trained to the correct standard and whoever is at the pass is just not bothered about the quality of the food that is going out.
I have seen what happens to restaurants that take these sorts of short cuts to make more profit. It doesn't end well.
I wouldn't eat here again, if a friend asked me where to eat, I would never recommend it.