We were two families with two one year old children in two seven persons houses. Spent more than half an hour on the phone upfront to make sure the message was received that we wanted the houses to be very clean and to have working floorheating.
Once we arrived the toilet stank extremely of urine and one of the windows was broken. When we called about it an hour later two completely overworked persons came to clean and to fix the window. Since this park is all about making money these poor workers are totally understaffed and have ridiculous targets.
The houses we booked were suppost to be suitable for small children but the sockets were unprotected. So first thing we could do was go to the store to buy them. Behind our houses there was construction work being done. A new house was being build which led to extreme noise from 8 o'clock in the morning until 4 o'clock in the afternoon. When we complained about it, the first thing the receptionist did was throw their general conditions book at us by stating they were allowed to ruin our holiday with noise. Which of course isn't true because the law supersedes their general conditions.
From that day on my brother in law has been chasing the parkmanager who kept on promising to talk to us but did a runner for days. Eventually he offered our exhausted children who could take their daynap an icecream (!)
The houses had the look of not being finished when constructed. Building plates openly on the ceiling, no rainpipe and some lame architectural mistake by making the bathroom in a place where you couldn't stand up without hitting your head this included the showerarea. And of course....the floorheating wasn't working.
The moneyhunger reaches insane levels when you find out that even for the children's trampoline you have to pay.
Staff seems to be in a constant fight or flight modus which I can imagine.
The one star extra is just for the cleaning lady and the technical service guy who work like hell with way to little resources and still treat the customers nicely. They deserve an award for this.
There are several excellent Roompot group parks, but this one is by far the worst. Management should be sacked instantly and the park desperately needs an update.
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