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“very nice room but for a 5 stars a lack of service”
Review of Hilton The Hague

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Hilton The Hague
Ranked #1 of 68 Hotels in The Hague
Certificate of Excellence
Reviewed 1 September 2014

Very nice hotel near center of den haag. Service was not perfect what you expect at a 5 stars hotel. Very large , luxurious room with shower and bath room. Breakfast was ok but not waw. I forgot my book but they did not find it back :-(

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Arastelli2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolijnZeeuwen, General Manager at Hilton The Hague, responded to this reviewResponded 3 September 2014

Dear Guest,

Thank you for your positive feedback on TripAdvisor regarding your stay in our hotel. We certainly do our best to locate your lost book.

Kind ergardsn,

Jolijn Zeeuwen
Hilton The Hague

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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587 - 593 of 1,732 reviews

Reviewed 1 September 2014

We stayed for 2 nights in July 2014. The hotel was relatively full, although didn't appear over-run with guests. Our room was located on the 2nd floor, overlooking one of the hotel bars and towards the main street. It was mid-week, so the street was quiet of an evening, it may be a little noisy of a weekend. We did note that there are plenty of internal courtyard facing rooms which would no doubt be quiet if that's what you require.

The Executive Lounge was excellent, whilst there wasn't a huge selection of food/drinks (at breakfast or in the evenings) it was all of good quality and the attached roof top deck/terrace area was a fantastic place to watch the sun go down.

We would highly recommend and would certainly stay again.

Room Tip: If you wish to ensure a very quiet stay, there are internal, courtyard rooms - we viewed one of them...
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Austral1a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolijnZeeuwen, General Manager at Hilton The Hague, responded to this reviewResponded 3 September 2014

Dear Guest,

Thank you for your positive feedback on TripAdvisor. I am pleased to hear you had a most enjoyable stay with us.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague

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Reviewed 27 August 2014

Clean and very comfortable in a reasonably quiet location Room size is good and staff very helpful. Charges for internet are excessive. Most hotels provide internet free of charge. The cost of 25 Euros for 24 hours means that you have to pay for two sessions in order to keep up with emails in a two night stay.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolijnZeeuwen, General Manager at Hilton The Hague, responded to this reviewResponded 3 September 2014

Dear Sir,

Thank you for your review on TripAdvisor regarding your stay with us. We will discuss your comments within our team.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014 via mobile

The Hilton is a five star hotel and almost proved to be so. The room was very good, spacious, great bathroom and ice making facilities just outside. The breakfast was very good with plentiful and quality servings. We had the high tea and it was excellent. I highly recommend this.

The hotel was let down by it's staff who, whilst very friendly and keen to assist, we're not as well trained as would be expected. We were not seated for breakfast nor provided with milk with our coffee. Our key passes to our room had to be reset three times which was a little annoying. We had to wait 30 min to get our car brought up which was also frustrating. I think however, we just had some bad luck. It was still an enjoyable stay.

Stayed: August 2014, travelled as a couple
Thank Benjamin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolijnZeeuwen, General Manager at Hilton The Hague, responded to this reviewResponded 3 September 2014

Dear Sir,

Thank you for your review on TripAdvisor regarding your stay with us in Hilton The Hague. I regret to read that you encountered various difficulties during you stay. Please, be assured your comments regarding our staff at breakfast and our valet parking service will be discussed within my team. I want to apologize for the inconvenience.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague

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Reviewed 26 August 2014

I have just stayed for my fifth time in the Hilton in the Hague, lovely modern hotel, ideally situated with super friendly staff and excellent rooms. I just love hotels that provide a proper shower room. My one continuing gripe about the Hilton brand is this annoying habit of charging for internet access which in this day and age in unjustifiable. I did have a slight debate about this on a previous occasions when I had booked through British Airways and pointed out that the confirmation said WiFi was included, i was told this was simply to indicate it was available - the confirmation said nothing about a bed or water which I also got! This is a recently build hotel so there is no excuse about trying to recover the installation cost of the service. I don't understand why they don't just put a few euros on the price of every room and make it inclusive. I was in an executive room and had free wifi in the Lounge but it is not always open.

  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolijnZeeuwen, General Manager at Hilton The Hague, responded to this reviewResponded 3 September 2014

Dear Guest,

Thank you for your review on TripAdvisor. Your feedback is incredibly valuable to us, as it best evaluates our product and services offerings. At the moment we do offer internet to our guests in the lobby, the bar and restaurant. We will discuss your feedback within our team.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague

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Reviewed 26 August 2014

We are a caupel after 40.We used the Hilton Hague as a base to visiting The Hague over a summer weekend. The location is central and easy to acess the sites in the center and few minutes away from the beach(by car). Pleasant and efficient.

Stayed: July 2014, travelled with family
1  Thank Cinderella1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolijnZeeuwen, General Manager at Hilton The Hague, responded to this reviewResponded 3 September 2014

Dear Guest,

It was a pleasure to read your review. It is always nice to hear such positive feedback.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

My wife and I have stayed in Hilton the Hague in early August - we visited Den Haag for our friends wedding and most of the guests decided to stay in Hilton - a great choice. The room was nice and clean, with a vew of the canal and the city. Even though there was a bar (Spark) right below the window - there were no problems with any noise. The location is great - a short walk to many restaurants and shops, tram stops nearby that can take you to Delft or another way to Scheveningen (beach).
We had a welcoming bottle of wine on arrival, free 2 bottles of water daily, a farewell gift (box of waffles) and a coupon for free cocktails in The Spark bar (amazing bartender service and drinks, just WOW!).
The staff was very helpful when I needed scissors or toothbrush or anything else - it was delivered fast.
The wi-fi is overpriced, like everyone noticed, better to get a local sim card for 10 EUR with 1GB of data on it then use Wi-fi for 25 EUR/day.
A small issue was at check-out when the reception staff had blocked the money on one credit card and then charged the same amount to other card (even though I gave specific instructions what card should be charged and what not)-but it was solved later by e-mail with the Hilton Guest relations staff.
Overall great experience, should return here someday.

Room Tip: Ask for a city view room
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Eastsider4232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolijnZeeuwen, General Manager at Hilton The Hague, responded to this reviewResponded 3 September 2014

Dear Guest,

Thank you for your positive review on TripAdvisor regarding your stay in our hotel.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton The Hague

Address: Zeestraat 35 | Grenzend aan het Noordeinde, 2518 AA, The Hague, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > The Hague
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in The Hague
#1 Business Hotel in The Hague
#1 Family Hotel in The Hague
#2 Romantic Hotel in The Hague
Price Range: £91 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton The Hague 5*
Number of rooms: 195
Official Description (provided by the hotel):
Stay at Hilton The Hague, situated in the historic city center and embassy quarter, just a few steps from the Dutch Parliament, close to high-end shopping and many famous museums. The Hague Central train station is located five minutes from the hotel, offering connections to Rotterdam-The Hague Airport, Amsterdam Airport Schiphol, and the city centers of Amsterdam and Rotterdam. Amsterdam Airport Schiphol is just 30 minutes away and easily accessible by train and car. The Hague's famous museums, palaces and bustling squares are within minutes from this centrally located hotel. Set in the former head office of Dutch Post, the hotel features great suites and the city’s most spacious guest rooms. Relax after a busy day in contemporary surroundings at Hilton The Hague. Sip a chilled Dutch beer at Bar SPARK's brand new waterside terrace, and savor French cuisine with a local touch at Restaurant Pearl. Meet with friends in the hotel lobby and join us at our coffee corner in the lobby serving Starbucks drinks. Dine alfresco on the terrace. As an additional service to its Guests, the hotel offers complimentary WiFi in all public areas. Maintain your fitness regime at the 24-hour complimentary fitness center. Stay connected with friends and family using high-speed wireless internet access. Enjoy the contemporary design and host a stylish business meeting or social event at Hilton The Hague. Choose from 11 versatile meeting rooms or the ballroom 'The Mesdag', accommodating up to 320 Guests. All meeting rooms feature natural daylight, individual air-conditioning and are equipped with modern A/V equipment. ... more   less 
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Also Known As:
Hilton The Hague Hotel The Hague

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