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Hotel Novotel Den Haag City Centre
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Reviews (774)
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All reviewsshopping arcadegreat locationden haagseparate toilet and bathroomcentral locationsofa bedtram stophotel lobbyunderground parkingjunior suiteper dayrooms are largebusiness tripvery nice hotelshort staypublic transportpassage
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182 - 187 of 774 reviews
Reviewed 10 May 2014

Very good location! And this fact could take over all the minuses.
Hotel staff (at lest reception and maid I've met) very professional and polite. Up to level!!!

Hotel itself quite cheap feeling. I would suggest Accor group not to make all hotels the same style as Ibis Budget. Novotel and Mercure should be upscale hotels, but feeling is the same as in Ibis Budget....sad, sad, sad :( That is why I turned to Hilton even loyal Accor member in the past.
The price is way too sky high even taking in consideration central location.

Room Tip: Way too expensive for the feeling. Very, very good location and staff. Too cheap feeling for the price :(
  • Stayed: May 2014, travelled with family
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Thank BoWu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

We were on a bus tour so did not chose this property ourselves and can't comment on the value. However it was sold to us as a 4 star hotel. In that respect, we were very disappointed. Room was large but very strange layout. The toilet was in a very small room unto itself and you had to walk around the corner to wash your hands. The bed was hard with more of a futon thick mattress. The shower grasp handle came off in our hands. The room darkening curtains had holes. Humorously some of the holes were in close pairs and looked like some wildlife peering in! Not the attention to details that I would expect. The breakfast was good but could have used to fresh eggs made to order. Of course despite all that, the location was perfect.

Stayed: May 2014, travelled as a couple
2  Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

The hotel is nice and central. If your room faces the "passage," however, it can get really noisy. The staff was nice and the room clean. Moreover, the breakfast buffet was really good. The wheelchair-accessible room, especially the bathroom, was too small, though.

  • Stayed: March 2014, travelled with friends
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Thank paradoxonparadox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novoteldenhaagcity, General Manager at Hotel Novotel Den Haag City Centre, responded to this reviewResponded 28 April 2014

Thank you for choosing our hotel and for taking the time to share your experience with other travelers.
It’s always a pleasure to read that our guests appreciated our quality of service. I am sorry that our wheelchair-accessible room does not offer more space than our other rooms. For sure we will keep your valuable feedback in our files for future renovations.
Again, thank you for sharing your experience and your review.

Kind regards,

Janine Kots
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

Perfect position for the sights. Lots of restaurants and shops nearby. Breakfast had everything that you could want in quantity. Coffee not so good but I am a coffee snob. Rooms were smart, clean and comfortable.

Room Tip: Make sure you find the air conditioning.
  • Stayed: March 2014, travelled on business
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2  Thank Murdo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novoteldenhaagcity, General Manager at Hotel Novotel Den Haag City Centre, responded to this reviewResponded 28 April 2014

Many thanks for posting a review and for the positive feedback!
It is great to read how much you have appreciated the location, facilities and service at the hotel.
We certainly hope to welcome you again at Novotel Den Haag City Centre.

Big thank you!

Kind regards,

Janine Kots
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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