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“Forgettable experience....”

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Crowne Plaza Den Haag - Promenade
Ranked #16 of 67 Hotels in The Hague
Certificate of Excellence
Espoo, Finland
Level Contributor
130 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Forgettable experience....”
Reviewed 26 May 2014

Well located property from the Crowne Plaza group, but the experience does not live upto the brand promise..... The rooms in the new wing are modern and well furnished. I really appreciate the separate shower and bath in the bathrooms...the TV/gadgets in the room are the latest and the gym is well equipped too...

What really lacked in the hotel was the staff and the service..right from the check-in at the reception to the bar ... the hotel seemed to lack staff.. waiting,delays, wrong bills etc just made the experience forgettable!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cic92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review, 11 June 2014
Dear guest,

Thank you for sharing your feedback, this helps us to improve our service where necessary. We are proud of our facilities and new rooms, it's nice to hear that you have experienced this in a positive way. Unfortunately our service at the Front Desk and Bar were not up to standards. This is not what you may expect from us, and we have taken action immediately.

I hope that when you visit The Hague again, you will choose our hotel and we can show you that we are able to provide you with a great service you may expect from a Crowne Plaza hotel.


Kind regards,

Donna van Eekeren
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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682 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Brasilia, DF
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 14 May 2014

Location: Cost around 15 Euros a taxi ride from the Haag main station to reach at the hotel (isn´t walking distance). You´ll have to take a tram (very easy and near station from the hotel) or taxi to do anything on Haag.

Hotel: Stayed here for 3 days due to a business meeting. The hotel is average and some rooms are really really old. I have to ask to change because my original room was like a 70's hotel room. The new one was recently refurbished and was very good.

Service: When I asked for the room change the staff was efficient and solve the request quickly.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theo_Pappas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Den Haag - Promenade, responded to this review, 29 May 2014
Dear Theo_Pappas,

Thank you for your review of your stay at Crowne Plaza Den Haag - Promenade. We are sorry you did not find our hotel to your liking. All of our reviews are evaluated by management, and your review is no exception. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. We are pleased that our staff was able to off set this displeasure with great service. Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Regards,
Brenda J.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lier, Belgium
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2014

Since I 'discovered' the hotel, I went back 2 times already. What a great place for a weekend trip! The location is ideal at walking distance of the beach in Scheveningen, and a tram stops right in front of the hotel and takes you to the city center of Den Haag in only 10 minutes. Lovely city for shopping or just watching people by the way.
What always strikes me is the helpfulness, friendliness and genuine hospitality of all the staff at the hotel. The food is great, the bar is trendy but cosy with the fire place, ideal for a good glass after a day outside.
The rooms are so comfortable, I actually bought the same bed, guess that says enough?
I'll be back ;-)

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnjaVE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review, 18 May 2014
Dear Anja,

Wow, thank you for your positive feedback. It's great to read about your experiences and that you keep coming back. And how great that you have bought the Apollo bed as well.

Hope to welcome you again soon!


Kind regards,

Donna van Eekeren
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv District, Israel
Level Contributor
477 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 30 April 2014 via mobile

This was the third time for me in the hotel. The rooms are ok but there are a few things that need to be improved: the towels are old and worn out, it's time to replace them with new ones. In addition lighting in the room is a it dim, the water temperature in the shower changes abruptly.
Breakfast is sufficient but no wows
Service at the front desk is good
This is certainly a hotel fitting for business travelers.

Stayed April 2014, travelled on business
Helpful?
Thank Amnon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review, 1 May 2014
Dear guest,

Thank you for being a returning guest to our hotel, and writing about stay. I am sorry to hear that your experience this time was not perfect. We will take a look at our towel quality. The fact that the water temperature in de shower is changing surprises me. Perhaps you can inform us about your room number in order for our Maintenance Department to further investigate this.

Please feel free to contact us any time, or when you would like to stay at the Crowne Plaza Den Haag - Promenade again.


Best regards,

Donna van Eekeren
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg
Level Contributor
94 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 29 April 2014

A plate at the entrance says this is a 5 star Hotel.
We choose a room at the club floor which was really very nice: spacious, nice view over a park to the coast. Very comfortable beds, bathroom quite big and very clean. On the downside we must say, that the carpet was not that clean and even a day later it hasn' t been vacuumed.
The ventilation from the bathroom was quite noisy during the night. The choice of free TV channels is quite strange if you wann see more you have to pay extra.
What we didn't like at all was the breakfast:. The breakfast restaurant is very nice you have a great view into the green surroundings and as a individual traveller you are not sharing the room with the busgroups. But the variety and the quality of the food was not 5 star, not even 4 star.
The cheeses were dry the fresh pineapple not that fresh and so on. A used napkin underneath the new cutlery was weird too. The price of 22,50 € is highly overrated. A pity- with a little more effort this could be a great hotel- the location is quite superb.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bicheno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review, 1 May 2014
Dear guest,

Thank you for taking the time to share your experiences online, this is much appreciated. We are very proude of our new wing which was opened almost two years ago. Great to hear that you have enjoyed one of our Club rooms. As you mention, we must pay more attention to cleaning and breakfast quality and service. I would like to apologize that you were not satisfied with the breakfast at all. At the moment we are investigating, together with our TV supplier, how we can change our selection and number of free TV channels.

Again I would like to thank you for your detailed feedback, this really helps us to improve.


Kind regards,

Donna van Eekeren
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
Reviewed 28 April 2014 via mobile

I arranged and confirmed a booking at Crown Plaza, The Hague several weeks ago. Arrived this morning after 24 hours traveling. Was advised my room was not ready and in spite of presenting my credit card and asking three times to check in to secure my room, I was told this was not possible.

I got changed in the public bathrooms, left my bags with reception advising I would be in all day meetings.

On returning to the hotel, I was told there was no room as they had all been taken.

The duty manager arranged a hotel some distance from my meetings (which were walking distance) for the next few days. Have been told I will need to cover the taxi fares from here on in.

What an inconvenience. Shame on Crown for either disorganized service or an overt policy of over subscribing. Either way, this is not acceptable service and any way to treat customers who plan ahead. What is the purpose of accepting bookings if you don't honor them.

Stayed April 2014, travelled on business
Helpful?
Thank Stephen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zaanstad
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2014

We have stayed for one night in this beautifull hotel! Shopping area is only 10 minutes away by tram! After shopping we take a moment of relaxing in the swimmingpool before having an excellent diner in restaurant Brut! Very nice and tasty bites.All staff were very friendly and helpfull.After breakfast the next day we went to beach also only 10 minutes by tram! This hotel and the city has all the ingredients for a good time out.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nisie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna v, Front Office Manager at Crowne Plaza Den Haag - Promenade, responded to this review, 1 May 2014
Dear guest,

Thanks a lot for your positive review online! It is great to read that you have enjoyed our hotel facilities including our Promenade Health Club & Spa, our Brasserie Brut, Bubbles & Bites, and the city of The Hague as well.

I hope we have the pleasure to welcome you again in the near future.


Best regards,

Donna van Eekeren
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Den Haag - Promenade

Property: Crowne Plaza Den Haag - Promenade
Address: Van Stolkweg 1, 2585 JL, The Hague, The Netherlands
Phone Number:
Region: The Netherlands > South Holland Province > The Hague
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in The Hague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Den Haag - Promenade 5*
Number of rooms: 178
Official Description (provided by the hotel):
Crowne Plaza Den Haag - Promenade hotel is surrounded by beautiful woodlands, peacefully located in the direct vicinity of the O.P.C.W., the Yugoslavia Tribunal, the Peace Palace, the World Forum Convention Centre, miniature city of Madurodam, Scheveningen beach with its sophisticated boulevard and the lively shopping centre of downtown The Hague.The Crowne Plaza Den Haag - Promenade hotel offers a high standard of service and deluxe accommodation. Throughout the building one can admire numerous paintings from prominent Dutch artists, a unique ongoing exhibition owned by the hotel and included in the official 'Guiness Book of Records.'Among the facilities of Crowne Plaza Den Haag - Promenade you'll find spacious meeting accommodation, hotel rooms and suites. The unique 5-roomed Prominential Suite has been the 'home' for visiting heads of state, dignitaries and leading artists. The Brasserie Promenade restaurant and the Couperus bar with its Grand Cafe make this hotel a culinary paradise. The private parking lot for 200 cars is unique in The Hague. The unique features of the hotel make it the ideal venue for any corporate or leisure visit or any event in The Hague. ... more   less 
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Also Known As:
Crowne Plaza Den Haag - Promenade Hotel The Hague
Crowne Plaza The Hague

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