When in The Hague I stay at Des Indes. For many years now and for the first time I missed the grandeur and impeccable service and the warm welcome. It went wrong from the start. Entering the lobby my first experience was the heavy smoke of cigars. Nothing against cigars, I like one myself from time to time, but it's not something you want entering a hotel. Check-in was sloppy. Not greeted, no welcome back and not even acknowledged as a Gold SPG member. When I get to my floor I find my room is straight across from the elevator. Strange, in my SPG profile it's clearly marked I want to be as far away from an elevator as possible and on high floor. Actually, they did this to me already once before. A simple request for a change of room did result in a move to a room where the bedlights didn't work and where turndown service was clearly not available. I showered before my dinner meeting and found the room in exactly the same condition back when returning late in the evening. So morning shower was with the same ammenitites and towels as evening. My colleague did get a full service room at the same rate.
Dinner was good with fine wines. Breakfast was abundant and good. Check-out took 25 minutes (ok I also paid for a second room and the dinner; but still).
So all-in-all I left disappointed. It used to be different. I hope Des indes can get back to its grandeur of before. I'll certainly give it another try because it is worth it.
- Official Description (provided by the hotel):
- Historical grandeur and elaborate elegance, Hotel Des Indes is a haven of luxury in the heart of The Hague. This five star deluxe retreat already embraces you even before you enter with the yellow facade and features a 315-square-metre health club, exceptional restaurant and sophisticated meeting facilities. Each room blends contemporary amenities with iconic architectural statements. ... more less
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- Also Known As:
- Le Meridien The Hague
- The Hague Le Meridien