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“Unprofessional service”
3 of 5 bubbles Review of Nuance

Nuance
Ranked #26 of 1,410 Restaurants in Antwerp
Certificate of Excellence
Cuisines: French, Belgian, European
More restaurant details
Restaurant details
Good for: Romantic, Special Occasion Dining, Business meetings
Dining options: After-hours, Lunch, Breakfast, Dinner, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Cave Creek, Arizona
Level Contributor
115 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Unprofessional service”
3 of 5 bubbles Reviewed 30 May 2013

First the bad side: the service. The worst issue was when the waiter took two wines glasses from in front of the customers at the table next to us and transferred their glasses to our table! I just can't believe that is acceptable in any fine restaurant let alone a 2 star! Other minor issues - we had to ask for water twice and it wasn't until the 3 amuse bouche that they actually deigned to give us some water. I think it was punishment for not getting their champagne to start. And they didn't give us any matching wines until moments before the first course was served. They also slowed us down to match the pace of the other tables (as we only got 4, not 5 courses). A bit irritating. The food was good, but a bit "trying to hard to be innovative" in my opinion. And there were two fails - the marinated mackerel still had the skin attached and you couldn't cut through it. We (and many others) returned the plate with the skin still on it. The rhubarb with the dessert hadn't been softened enough and it couldn't be cut either. In addition to the 2 star cost, we had to pay 60euro in taxi fares each way from CBD. Overall, I wouldn't recommend this - there are so many other great restaurants that don't charge you 2 star prices.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank CPGetaways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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289 reviews from our community

Visitor rating
    195
    54
    31
    6
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Russian first
  • Any
English first
Antwerp, Belgium
Level Contributor
42 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Overrated total experience”
3 of 5 bubbles Reviewed 7 May 2013

The food in this restaurant is really outstanding. Inventive, original, tasteful and in perfect harmony with all ingredients. And let's admit that in a restaurant the food is the most important part of the quotation.
However the service we experienced was rather poor. Unexperienced and unprofessional (maybe too young) for a 2 star restaurant. The contagious smile of the lady of the house afterwards could however not compensate for the lack of perfection in service and attention. The expectation of customers who are visiting 2 star restaurants are just higher, also for what service and attention are concerned. Also the acoutics of the restaurant were not so good (very noisy and echoing).
The price however was definitely 2 star level!

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Michel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lier, Belgium
Level Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“reliable address”
5 of 5 bubbles Reviewed 7 May 2013

visited this restaurant (again) with some friends and I can say that we were all blown away by the quality of our dinner.Over the years, the cuisine developped into being even more refined and especially more harmonious : even though the chef uses quite a lot of ingredients for a plate, the different flavors and tastes are still recognisable and one does not have the feeling that it is overdone.
the setting is classical yet modern and gives you instantly a pleasant feeling. The reception by the chef's wife was as always very warm and welcoming.
The only minor point was the attitude of the sommelier who felt and behaved like a star and who would intervene in our conversation...
final very positive remark on the accessability : it is one of the very few high end restaurants where it is possible to access the restrooms by wheelchair.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 190bart190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerpen, Belgium
Level Contributor
212 reviews
101 restaurant reviews
common_n_restaurant_reviews_1bd8 155 helpful votes
“We were not 'blown away'”
4 of 5 bubbles Reviewed 25 February 2013

Nice setting with large tables and comfy armchairs, a lot of privacy. Staff was very competent, always there when we needed them.
We started with 4 appetizers that were mouthwatering and a feast for the eye: small pieces of art on a plate. Our starter, main course and desert were good but not very special. The friandises that came with the coffee were again of top quality. We celebrated my husband's birthday. He got an extra little desert, which was a very nice gesture.
The start and the end of our lunch were excellent, everything in between was just average.
All in all, we were absolutely not blown away. We've had equal, or even better, experiences in 1 star restaurants.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank amboseli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
29 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Refined kitchen”
5 of 5 bubbles Reviewed 22 January 2013

This 2* restaurant located in Duffel is one of the better restaurants in Antwerp. The couple running the bussines is very nice, she does the service while he does the cooking. The kitchen is very refined and is a real pleassure. The glass winecellar located in the restaurant is a real eyecatcher. Lunchprices are reasonable.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Maxime D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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