- Free Wifi
Had a nice stay at this hotel and the beds were very comfortable.
Eating in the hotel was fine, the only problem was there was only one waiter to serve 49 people. Breakfast was varied and self service. Plenty to eat and very nice
The rooms were nice and spacious however on entering the room it smelt of stake sweat and cigarette smoke. Because it was only for a night we put up with it.
The bedding was old and bobbly and the mattress it self had biscuit crumbs on it (room125). The towels could do with a good boil wash or replacing.
It would be lovely to see the minor corrected to make a truest 4star hotel
Many thanks for your review.
Please be assured that all your comments have been discussed in the different departements and the necessary actions have been set in place.
May I wish you and your family a very nice Christmas and a Happy New Year.
Hope to welcome you very soon again in our hotel in Antwerp.
Not centrally located, actually a bit towards the outskirts of the city but easy to find when arriving by car. Not the ideal sport when going to Antwerp for sightseeing/shopping. Check in went smooth, and found a room of proper size. Bed proved to be very comfortable and bathroom had all I needed (although showing in a old-fashioned bath tub is not anymore of this time). Flat-screen tv, fridge (which can be filled on request), save, all there.
Left the next day at 10AM, cam back at 4PM and found my room not done. About 10 min. later somebody came to ask whether I wanted the room cleaned ... not anymore as I had a phone conference coming.
In the hotels restaurant I asked for a table, got one in a corner (which is ok) but after 15 min of waiting, I went to the bar asking for service. The food though was good in quality and presentation.
Breakfast was OK but for those who want to spoil themselves, not advisable.
What made it still a positive experience was that the amount charged for all still was fair. So I might come back, hoping that the little flaws was just a one-off.
Many thanks for your review.
I will personaly look into your comments with the Housekeeper and with the F&B manager to make sure that mistakes likes this will not happen again in the future.
Hope to welcome you very soon again in Antwerp.
very spacious room
perfect place to stay at if you've got work at deSingel or around that place
not necessarily close to the city centre or the main station (ca. 30 min by public transport)
very expensive food from the restaurant and hotel shop in rather average quality
Dear Sir / Madame,
Many thank for having taken the time to write this review.
We have taken your comments into our actionplan.
Hope to welcome you again in our hotel in Antwerp.
Looked nice from the outside but inside a bit worn. Room had bit of carpet hanging off the wall and one light bulb missing. Some mould around bath. Also not that close to the historic centre of Antwerp which is the main reason for going to this fairly anonymous Belgian town
Thank you very much for your review.
All our rooms have been renovated and testing is ongoing to refurbish the bathrooms.
We take you for for the time you took to write this review and in this way we can improve the quality of our rooms and service.