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“Would never stay here again” 1 of 5 bubbles
Review of De Keyser Hotel

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De Keyser Hotel
Ranked #50 of 71 Hotels in Antwerp
Wellingborough, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Would never stay here again”
1 of 5 bubbles Reviewed 7 June 2011

We made the mistake of booking for two nights one was bad enough. The staff on reception had obviously not been adequately trained. Any information required had to be prised out of the reception staff and then it was cotradictary. The room was dark requiring the light on during the day. This may have been designed to hide the low standard of cleanliness.

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  • Stayed June 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank johnwright42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Panama City, Panama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 15 April 2011

we stayed here thinking it was a 4 star hotel but by far not what you would expect.
rooms are dirty and run down, unfriendly staff, the manager didnt even get up from his chair to listen to our complaints.
we checked out and found another hotel the next day

  • Stayed April 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank balouviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Antwerp hotels

Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 13 April 2011

This hotel is located close to the train station, but is definately not a four star hotel....in my opinion it is barely a two star ! The room & bathroom were dark, rundown and to be honest I felt it was dirty. The room was hot and the airconditioning did'nt work. Then to top it off there were a fleet of ants on the floor.......as you can imagine we did'nt stay the night ! We demanded a refund and checked out of the hotel immediately, with no apology from the manager on duty..... and will not be returning ever again !

  • Stayed April 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Quinnser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cratloe, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 12 April 2011

Checked in and had a quick shower and unpacked. Put my papers in the room safe and found that the safe could not be locked. Tried to phone the reception to tell them only to find the phone did not work. Got dressed and went to reception and changed the room. The phone did not work either in this room. The following morning the support rail in the shower/bath came away when it was touched. it was evident there were problems as the repair man was visible on a number of occasions. The hotel appears to be trading on its central location.

Stayed March 2011, travelled on business
Helpful?
2 Thank georgian70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 1 August 2010

I boooked this hotel and then read the reviews so was dreading it, however what a pleasant surprise I had in store. We had one of the refurbished rooms on the 7th floor which was air conditioned and had bath with shower above. Check in was easy and staff very friendly providing us with a map of the city centre so we could explore.
Hotel in right in the middle of the diamond district and museum is worth a look as is the lovely train station. Great if you have come to Antwerp for shopping.
Breakfast was also good and service friendly and efficient. The only down side was the leisure facilities were closed for refurbishment, which did not bother us as only staying the one night.
Parking is 12 euros per 24 hour stay in the shopping centre car park which is half the advertised price for hotel guests. Lots of bars and restaurants within walking distance.
would definately stay at this hotel again.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tuckernikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 29 June 2010

By watchfull when using payment card for deposit. After arrival they made on my payment card blockage for triple higher amount than the expected cost of my stay were. During check out they had wrong terminal and I could not pay with this card. Even if i paid all my bills, they did not cancle the blockage for more than 1 month.

  • Stayed June 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Skaneko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 30 May 2010

This hotel is very close to the railway station and so it was good to not walk far. However if you end up with a room at the back as we did then not only will you be kept awake by the noise from the train announcements but also the echo of the pigeons due to the shape of the back yard of the hotel. The noise was incessant during daylight hours - which in May is no joke. The room itself was a special deal from experian - but that appeared to mean no tea or coffee making facilities and an option of paying an extra twenty euros each for breakfast! Not a good deal when you can get coffee and a croissant down the road for five euros. The room also had lights under the table which did not appear to have a light switch and so if you needed it to be dark you had to stuff a pillow in front of them. Finally the room appeared to have an ants nest in it - which was surprising when it was eight floors up. On the good side the staff were not rude - and when the safe in the room went wrong they did sort it out after some prompting - but they left the debris from the angle grinder all over the floor so you could not walk on the floor bare footed without getting metal splinters.

  • Stayed June 2010
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Squirlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De Keyser Hotel

Property: De Keyser Hotel
Address: De Keyserlei 66 - 70, Antwerp 2018, Belgium (Formerly Alfa De Keyser Hotel)
Region: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Antwerp
Price Range (Based on Average Rates): £
Hotel Class:4 star — De Keyser Hotel 4*
Number of rooms: 123
Official Description (provided by the hotel):
Freshly newly renovated rooms from 2010, central located in Antwerp, in front of train station, buses and subway, nearby the animal zoo and diamond district behind the hotel. 5 Minutes walk from the shopping area and ten minutes walk from the old city. ... more   less 
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Also Known As:
Alfa De Keyser Antwerp
Hotel Alfa De Keyser

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