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“100% NOT 4* Luxury....lies!”
Review of De Keyser Hotel

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De Keyser Hotel
Ranked #45 of 72 Hotels in Antwerp
Buckinghamshire
Level 6 Contributor
179 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“100% NOT 4* Luxury....lies!”
Reviewed 28 June 2014 via mobile

Nothing special to look at from the outside, the lobby is smart and made me look forward to the rooms, sadly the rooms left a lot to be desired.

-large black mark on pillow cover, bedding could be cleaner
-dirty walls
-ripped curtains
-old tatty bathroom
-mouldy shower curtain
-flimsy plastic cups....can't we be trusted with a real mug?
-no power socket at tea making area, had to boil kettle on floor
-poor quality toiletries
-hairdryer pointless and ancient

The room lights are on a sensor; when you get up during the night you wake your partner as the room lights up. Our sensor broke and the lights wouldn't turn off, when we reported to reception they said they were fine and we were moving past the sensor, they finally believed us and removed the bulbs....not a great solution.

All in all a dark, dingy, grubby, cramped option.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hellyb123red
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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522 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Level 5 Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 June 2014

The hotel receptionist who checked us out was horrified when we said one of our beds had very dirty gross sheets on it and when we'd complained the previous night the receptionist had brought up three clean duvet covers and said he was alone on the desk and we'd have to change the bedding ourselves. Erm, we needed a sheet not three duvet covers and er aren't you supposed to be a 3/4* hotel?
We got a free breakfast to say sorry, which was fine, but the basics are that I have never ever stayed in a hotel that hasn't at least provided clean bedding...and I've stayed in a lot of hotels.
Otherwise it's the perfect location for the zoo and the station, the fashion museum and the old town.
Other than the bedding the room was quite clean. Shower wasn't amazing and flooded the place.
Free wifi in reception only.
Probably won't stay again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scubastarlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Antwerp hotels

petersfield.England
Level 4 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 May 2014

Loved everything about this hotel. Just wished we had stayed a lot longer. The staff are so Friendly and helpful. The room was modern,spacious and airy. We can not wait to go back and stay again. Breakfast was amazing and full of delicious fresh foods.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loopyhels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

We stayed here for one night in April 2014.
Poor service in this hotel, as we could not get a non-smoking room, even though this had been indicated at the reservation.
So do not go here if this is important for you!

  • Stayed April 2014, travelled with family
    • Service
Helpful?
Thank E d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level 6 Contributor
142 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 11 April 2014

Standard hotel, optimized for short business stays. Clean, friendly personnel, comfortable rooms etc. no complaints about anything. The buffet-type breakfast offers a wide range of 'items' and is quite tasty.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don_Pedro_CH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 March 2014

Just beside the fabulous Antwerp Central train station - that is an architectural gem, interestingly modernised with trains on 3 different levels - and within 5 mins walk of the historic old town, this place is very, very convenient. The staffing is minimal, but friendly, the bed and bathroom efficient, although the advanced lighting system was not easy to figure out, The wi-fi works very well in public areas, but I do object to having to pay for access in one's room. The cost really should be included in the room rate. And the breakfast was exactly what is wanted - not a vast buffet, but everything you need/want and EXCELLENT coffee. So, wonderfully practical for business or tourism, and very reasonably priced.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BWHU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberhausen, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014 via mobile

Very disappointed when we saw the Hotelroom, that's certainly not worth 4 stars. You can easily hear ppl walking/ talking in the hallway so very noisy. Airco/ heater controlled by reception, no free wifi in the room and the room is small as well. Doesn't deserve 4 stars.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank SaioOp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De Keyser Hotel

Property: De Keyser Hotel
Address: De Keyserlei 66 - 70, Antwerp 2018, Belgium (Formerly Alfa De Keyser Hotel)
Region: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Antwerp
Price Range (Based on Average Rates): £
Hotel Class:4 star — De Keyser Hotel 4*
Number of rooms: 123
Official Description (provided by the hotel):
Freshly newly renovated rooms from 2010, central located in Antwerp, in front of train station, buses and subway, nearby the animal zoo and diamond district behind the hotel. 5 Minutes walk from the shopping area and ten minutes walk from the old city. ... more   less 
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Also Known As:
Alfa De Keyser Antwerp
Hotel Alfa De Keyser

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