It was probably our worst hotel experience so far. It began with the very arrival. We came late (around 9 pm). I asked at the reception where I could find the parking and was told they had none. I pointed to the "facilities" section in my reservation confirmation. The lady said that that parking was already closed. I asked why the working times were not indicated in the information about the hotel. She said that it was the booking.com inforamtion, they had nothing to do with it. We had to use a more expensive parking eventually. (When checking out, there was another person at the reception. I asked for the reimbursement of the difference in price, and I was offered half of it.)
Then we got into our room. It was not bad, but nothing close to the 4-star hotel level. The lift, corridor and the room clearly needed refurbishment. The bed sheet was too short for the bed length, in the morning we found ourselves on a half-bare mattress. The window was opening into the deep well in the middle of the building, kind of an air shaft, and only suitable for ventilation. It wouldn't be too bad though, we didn't plan to stay in the room. But the window was also supposed to be used as the emergency exit, so the fire ladder was right in front of the window. Didn't look very safe, since the frame didn't have the ventilation “mode” and, once unlocked, allowed full access into the room. Just in front of the window was the ventilation tower with a powerful fan, which was really loud at night. It would all be survivable of course if we could use the conditioner. However we discovered that once on, it was producing a strange loud sound each few minutes, at irregular intervals. It was impossible to sleep with it switched on. Besides, it was blowing directly onto the bed, putting us in a serious risk of catching a cold. So we preferred to keep the window open at night. Well, we were not robbed, but were terribly bitten. By mosquitoes. The rain water getting into the well and the lack of sun apparently formed the ideal cool humid micro-climate for them to grow, and they needed food. They didn't have to be invited once we opened the window at night. It was a complete disaster. My wife looked like she had the acute allergy in the morning.
And then the breakfast. We had to stay in a queue for about 10 or 15 minutes before we got a table. While in the queue, the guests forced to stand directly under the chilling conditioner above the entrance door of the hotel. The breakfast room was too small for the amount of tables they put there. The breakfast itself was OK, not the 4-star level though either.
- Official Description (provided by the hotel):
- De Keyser Hotel has 123 modern and comfortable rooms, including Junior and Royal Suites. In the last few years many of the rooms and bathrooms have been renovated to your convenience, we even have more rooms now with a walking shower. We are central located in Antwerp, in front of train station, buses and subway, nearby the animal zoo and diamond district behind the hotel. 5 Minutes walk from the shopping area and ten minutes walk from the old city. ... more less
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- Also Known As:
- Alfa De Keyser Antwerp
- Hotel Alfa De Keyser