We were really impressed with the lobby and excited that the rooms would be just as nice, but we were wrong. We were placed in a room at the back of the building and the elevator on our way there got stuck a few times and we eventually had to carry our bags up four flights of stairs. When we got to the hallway we noticed that there were only two rooms available on that floor and it had a really bad smell. Once we got into the room we saw that the room did not look clean, it was old and just plain gross. We went to the front desk to ask if there were any other rooms available on the other side of the hotel and we were told no by the guy working. We went upstairs and we were getting ready for bed when I noticed the bed bugs in the bed. We immediately went downstairs to check out at midnight and ask for a refund. At this time the staff have changed shifts and the other man working asked us if we wanted to switch rooms instead of checking out and we told him the man working before him told us there were none available (so he obviously lied to us). Terrible staff (except for the night auditor), terrible rooms. Will never return again. Holiday Inn Express was a much better stay after we checked out of this hotel.
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- Also Known As:
- Colombus Hotel Antwerp