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“Large, spacious rooms near Central Station” 4 of 5 bubbles
Review of Antwerp City Hotel

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Antwerp City Hotel
Ranked #21 of 71 Hotels in Antwerp
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Large, spacious rooms near Central Station”
4 of 5 bubbles Reviewed 30 December 2012

I stayed for 9 nights while attending a week-long conference in Antwerp, mixed with some sightseeing.

Pros:
- Good location near Central Station. Most of the main tourist sights are within a short walk or tram ride away.
- Large, spacious rooms.
- Helpful, friendly staff. Reception helped me check in early.
- Good breakfast buffet included.
- Free wi-fi internet access with good signal strength and speed.
- Large flat-screen TV with good variety of international channels. I was surprised to see even CCTV (the Chinese network) on there!

Cons:
- The soundproofing to the outdoors seems to be inadequate. I got woken up a few times in the middle of the night due to some commotion outside. If you're a light sleeper, you may want to bring earplugs.

  • Stayed November 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Different H, Guest Relations Manager at Antwerp City Hotel, responded to this review, 2 January 2013
Thank you for your excellent review about your recent stay in the Antwerp City Center Hotel!

We were delighted to read you enjoyed your room and our facilities while you were pleased about our staff. We hope you enjoyed your conference too.

With Different regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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338 reviews from our community

Traveller rating
    70
    170
    68
    22
    8
See reviews for
60
148
14
38
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Louisiana, USA
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 6 December 2012

We had a good stay at this hotel. We were welcomed by Tom, who went out of his way to may us welcomed. we stayed 4 days and were pleased with our stay.
The hotel was remodeled nicely but not upscale.
The breakfast was a disappointment but adequate...
It was a little hard to find??

  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Richardmelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Different H, Guest Relations Manager at Antwerp City Hotel, responded to this review, 14 December 2012
Thank you for your excellent review about your stay in the Antwerp City Center Hotel!

We were delighted to read you enjoyed your room and was pleased about our staff.
We do look forward to welcoming you again soon.

With Different regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Level Contributor
143 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 3 December 2012

We were six days here.

Pros:
The room is really big.
The beds are comfortable.
The location is great, near everything.
The staff, (many thanks, Shelley) very attentive and corteous.
Free Wi-Fi.
It has a good breakfast included in the price.
Facilities for preparing hot beverages. Microwave and fridge, though no dishes nor cutlery. We sometimes bought in the supermarket to eat in the hotel.
The TV channels have the best variety I saw in a hotel.

Cons:
The room was never done before noon, sometimes 3 p.m., and very superficially.
From the second floor we could hear the noises in the street. If you are a light sleeper, ask for an upper floor.
We had to pay the entire stay when we checked in. I paid without problem but I consider the clients should be noticed before about this.

In brief, if I return to Antwerp I´ll choose this hotel, hoping they improve the cleaning level.

  • Stayed November 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lidia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Different H, Guest Relations Manager at Antwerp City Hotel, responded to this review, 14 December 2012
Thank you for your recent review of the Antwerp City Center Hotel.

Delighted to read that you had an enjoyable time. Thank you for the feedback in relation to the cleanliness. This helps us to continuously monitor the quality of our product and improve where necessary. It makes us aware of problems which have slipped our own inspections

We are looking forward to welcome you again in Antwerp.

With Different regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 November 2012

The receptionist was very polite and nice. Our room was quite big and nice (but not those pretty ones you see in the pictures!). There was no toilet paper when we arrived but we requested one and it was promptly delivered.

Cleaning was pretty good overall. And the beds are very comfortable. It is in a very good location close to an underground station and to the Central Station. Within walkable distance to the main attractions.

  • Stayed November 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aedsbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Different H, Guest Relations Manager at Antwerp City Hotel, responded to this review, 23 November 2012
Thank you for posting your comment on TripAdvisor.

We truly appreciate you taking the time to share your feedback regarding your recent stay with us earlier this month. We are glad to hear that our services and facilities could meet your expectations.
We do look forward to welcoming you again soon.

With Different regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 16 November 2012

Great value for money. Situated a few minutes' walk from the rail station and just off the main shopping thoroughfare. Public car park next door. Unlike other reviewers, we found the room spotless. Large flat screen TV, spacious stylish room and huge shower. Helpful reception. Good local pub across the road.

  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Different H, Guest Relations Manager at Antwerp City Hotel, responded to this review, 23 November 2012
Thank you for your excellent review about your stay in the Antwerp City Center Hotel!

We were delighted to read you enjoyed your room, were pleased about our staff and loved the location of the hotel.

We do look forward to welcoming you again soon.

With Different regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 12 October 2012

The rooms in this Hotel are nice and spacious, lovely big Tv, tea/coffee machine etc.., Let down by the filthy toilet and the dirt under the bed!!?? Realised the cause in the morning!! The chambermaid was cleaning the rooms with one hand and talking on her mobile with the other hand!! Perhaps staff replacment would be the answer? Get staff who are prepared to work!! Stayed here in room 606 on Wednesday 10th Oct 2012

Room Tip: Choose another hotel?
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  • Stayed October 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank janysbanany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Different H, General Manager at Antwerp City Hotel, responded to this review, 15 October 2012
Dear Ms. Mcluskey / Fotheringham,

Thank you for your review on Tripadvisor. I am grateful for your feedback since this helps us to continuously monitor the quality of our product and improve where necessary. It makes us aware of problems which have slipped our own inspections.

A dirty toilet and carpet are totally unacceptable as well as the use of the phone by the chambermaid. I would like to apologize for this and inform you that the relevant staff member will be addressed immediately and inspections will be intensified.

Should you wish to visit us again I would be delighted if you contact me directly to enable me to arrange an appropriate discount for you. We are looking forward to welcome you again in Antwerp.

Kind regards,

Jos Wittebol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Capelle aan den IJssel, The Netherlands
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 13 September 2012

Good value for money, nice large room but the hygiene not good. Coffecups not replaced and plastic cubs even not replaced. By the way, when we arrived the plastic cubs are not sealed in plastic bags.
Receptionists very nice.

  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jos J W H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Different H, Guest Relations Manager at Antwerp City Hotel, responded to this review, 25 September 2012
Thank you for taking the time to write a review of your recent stay at the Antwerp City Center Hotel! It's nice to hear you like our recently renovated rooms and our staff was helpful. We assure you that good hygiene is very important to us and we do everything to maintain it.

With Different regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Antwerp City Hotel

Property: Antwerp City Hotel
Address: Appelmansstraat 31 | 2018 Antwerpen, Antwerp 2018, Belgium (Formerly Mondo Empire Hotel)
Region: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #21 of 71 Hotels in Antwerp
Price Range (Based on Average Rates): £
Hotel Class:3 star — Antwerp City Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Antwerp City Hotel: In the heart of Antwerp's diamond district you will find the Antwerp City Hotel. A mere stone's throw away from the Meir, train station and Antwerp's diamond exchange, this hotel truly does have a dynamic location, which is ideal for those guests wishing to combine business with pleasure. Sleep: All 70 rooms are very spacious and equipped with free wireless Internet. Each room has air-conditioning, a 47 inch flat screen TV with international satellite channels, a safe and coffee and tea making facilities. Breakfast & dinner: The extensive breakfast buffet is served in the hip and colorful breakfast room. To have lunch or dinner you can visit one of the many restaurants in the city. Meetings: Antwerp City Center Hotel has two boardrooms for 10-15 persons. Both meeting rooms are equipped with direct day light, air conditioning and free wireless Internet. Antwerp: The Antwerp City Hotel is located in the diamond district with many tourist attractions such as the Town Square, the Cathedral of Our Lady, the Antwerp Zoo, the Rubens House and the Fashion Museum, all of which are within walking distance. The MAS(in Dutch "Museum aan de Stroom") and the Red Star Line museum are located 15 minutes by bus. Shopaholics must visit the famous Antwerp shopping street "Meir". For more information about the surroundings of Antwerp. ... more   less 
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Also Known As:
Alfa Empire Antwerp
Hotel Alfa Empire

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