This place is quite literally the pits. Nobody to check us in on arrival. Reception closes at 6pm and had to wait almost an hour for the caretaker to check us in, who was very grumpy that we had disturbed him outside office hours. Even during the day it was hard to speak with him as he always had someone in his office chatting to him.
There was live plugs hanging off the wall in the living room. The window could be opened wide which is very unsafe for children.
The apartment had not been cleaned properly. Infact there was a load of hair to the side of the shower cubicle when we checked in.
There were no English tv stations not that you would really want to watch tv on a tiny TV set from the 90's, but even if you did you sure wouldn't want to sit on the uncomfortable couch they have in the living room.
I paid 4 euros to wash my clothes. For some reason the washing machine stopped half cycle meaning I had warm soapy clothes. I dried the, for another 4 hours but the dryer didn't last long enough. So after spending 8 euros (oh and another 2 euros for soap tablets from the vending machine) I decided to cut my loses and using the laundrette down the road. I don't mind paying extra to do my washing in a hotel, but if you are going to charge me 10 euros for the privilege then make sure it actually works. I mentioned this to manager on charge. He shrugged his shoulders and said that I shoud not have used it in the first place as it was a rip off!!
The most annoying part was we only issued with 1 room key between 4 people as we had a 2 bedroom penthouse apartment. The least I expect is either 2 keys, or a 24 hour reception where we can access our room if the main key holder is not back. Instead, most nights someone was woken up each night as some of the group were returning to the hotel at different times than others.
Another major problem was the heat. It was not even peak summer yet the heat in the apartment was unbearable. We had visions of cooking meals and using the living space, but given the heat we choose to spend most of our time outside of the apartment. Oh and they cleaned the apartment once in the whole week. And when I mean clean, they emptied the bin, have us some new towels and left. They didn't even clean the toilet or shower!
This place really has been left to fall apart. I'm surprised nobody from the 'ambassador suites' hasn't visited because based on this place I would give any ambassador suites property a very wide berth!
- Official Description (provided by the hotel):
- In the middle of the diamond area in Antwerp, you will find our residence Ambassador Suites Antwerp.Within walking distance of the Central Station and the town center, this beautifully renovated four-star hotel, is the perfect base for you to visit the city.The studio-apartments are comfortably equipped with separate bathroom with bath/shower and toilet, kitchenette, living area and tv.The fully furnished kitchenette with spacious fridge and microwave, will give you the possibility to prepare your own meal or the reheat small dishes.A washing machine and dryer can be found in the residence.In the entire building, you can make use of the free wireless internet.The residence offers an underground parking – which can be used by our guests for a small fee ... more less
- Reservation Options:
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- Also Known As:
- Ambassador Suites Antwerp Hotel Antwerp
- Ambassador Hotel Antwerp