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“great service”

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Crowne Plaza Antwerpen
Ranked #13 of 73 Hotels in Antwerp
Reviewed 4 July 2012

I arrived extremely exhausted at this hotel. But that is what happens after a long flight, followed by a few meetings without any sleep. The receptionist noticed this and therefor allocated me a room on the back side, since it's more quiet there. He also did the check-in extremely efficient and friendly. Since I was eager to go to the room as fast as possible, I was told to stop by reception later on for all the information regarding the hotel's facilities, breakfast, connections to the airport and so on.

I took a nap in the bed and it was very comfortable. In the bathroom they have both large soapdispensers and some more traditional bathroom amenities. This way you never run out of anything!

When I got back to the reception, it seemed as if the receptionist was able to read my mind! The information I got was fitted for me and obviously not the standardised stuff they tell you in every hotel. When we've gotten to the part about dinner, I noticed that the hotel's restaurant was quite busy. So he made a reservation for me in a restaurant along the river called Zuiderterras. Their 'terras' outside was lovely and the sun was blazing. However since it is elevated and not next to any other high building, there was a gently breeze. The food there was great and the prices not high at all, so you have to check it out if you're in Antwerp.

On the second day I had dinner in the restaurant at the hotel. The quality of the food was not as good as in the other restaurant, but it was OK. You will find a little bit of everything on the menu.
The health and leisure centre is awesome. The've got an infinity pool, sauna, steamroom and a spacious gym with great equipment.

There are great people working in this hotel, in particular Jens (reception), Anais (reception) and Wouter (restaurant). You guys made this a memorable stay. Thank you!

  • Stayed: June 2012, travelled on business
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2  Thank its_lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear its_lisa

Thank you very much for your open and candid review. Jens, Anaïs and Wouter were delighted hearing your warm and heartfelt appreciation. Your feedback is a great support for us all to keep our service standards high-level and consistent. Looking forward welcoming you again soon in Antwerpen - 't Stad!

Kind regards,

Hans Wils
General Manager

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478 - 484 of 1,093 reviews

Reviewed 4 July 2012

Excellent accommodation. Our room was facing the highway and we got some noise from it, but it was not disturbing.
The room was very clean and the hotel has a very friendly and helpful staff.
We recommend it to others, especially if you're traveling by highway, which is near the hotel. Also the pool and and gym were great.

Room Tip: Rooms facing away from the highway will have less road noise.
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  • Stayed: July 2012, travelled as a couple
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1  Thank Ronny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Ronny D

Thank you for taking the time to recommend us on TripAdvisor. Your warm words are very much appreciated by all of our staff. Hope to welcome you again on your next trip to Antwerpen - 't Stad!

Kind regards,

Hans Wils
General Manager

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Reviewed 30 June 2012

I arrived at midnight and the clerk was expecting me and greeted me by name, prob due to being a Priority Club Member. I get coupons for drink and restaurant.
The lobby, bar and restaurant are quite nice and modern. They are quite chic and fun places to see and enjoy. So why are the standard rooms so tired looking?
Old and worn carpet, furniture that looks tired, but thankfully the bath fixtures all work well and are clean. Bed linens were terrific and the window was solid and quality for good soundproofing. I used the gym but the pool is extremely cool looking with modern, avant garde furniture. I didn’t swim but took a look at the pool which is an infinity type of design. The gym itself is good and a smallish size but not overly tight feeling.
The ANNA bar-restaurant was very nice, good food and service. All is quite efficient and tasty though the menu is a little limiting, IMO.
All in all, this is a good business property and is serving that market well. The most beneficial detail is the express bus stop that is right in front of the hotel. I take this to/from BRU airport for only 10

Room Tip: Ask for a renovated room and hope you get one.
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  • Stayed: June 2012, travelled on business
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Thank JES006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2012

Because of its location, this hotel is good! Especially if one is traveling, and you need just a hotel close to the main road (or High-Way). I think the price is a bit high for the services and a bit of outdated rooms. P.e. there was no telephone beside the bed, so we had to get out of bed if we wanted ask a question. The shower curtain was filthy, we saw some bloodstains even on it. Except for the shower curtain, everything else was neat in the bathroom. The room was quite smaller than we thought, the bed okay for me, but my partner woke up with his back hurting. We didn't use breakfast, felt the price was too high for the quality/amount of food. So, we do not consider, to our disappointment, this Crowne Plaza very good. The staff was excellent though. But only if necessary, I (we)'d go back.

Room Tip: Choose a room with view on the trees.
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  • Stayed: June 2012, travelled as a couple
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1  Thank Sasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear Sasha S,

We appreciate your comments on TripAdvisor and we have taken immediate action where necessary. Thanks to your great feedback, we are able to react quickly and maintain our usual high service standards. We look forward to welcoming you back with us in Antwerpen - 't Stad.

Kind regards,

Hans Wils
General Manager

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Reviewed 22 June 2012

I went to this hotel, not expecting too much, and I was schocked how good of a hotel it was. The brand new gym and the indoor forever pool was simply amazing....The staff was excellent....the hotel was very clean and spacious. Simply put, it is everything youwould want of a multi star hotel

Room Tip: The place is amazing, every room was great...
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  • Stayed: August 2011, travelled as a couple
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Thank Abraham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Abraham B,

Thank you for your review on TripAdvisor! It's great to read that you have enjoyed your stay with us. We already shared your great comments with our staff, they really loved to hear your warm words! Looking forward welcoming you again on your next visit to Antwerp, 't Stad!

Kind regards,

Hans Wils
General Manager

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Reviewed 18 June 2012

Facilities were good but the room rate was relatively high considering that it is not in the city centre and breakfast, parking and wifi (if you go over a fixed allowance) was additional to that. The fitness centre was very good.

  • Stayed: June 2012, travelled on business
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1  Thank Cathal3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2012

We stayed here for two nights at a weekend, overall the hotel is good and what you might expect from a Crowne Plaza. We use the Intercontinental Chain world wide and generally find them to be very reliable, we are Priority Club platinum card holders, but this did not hold much sway here. Our room was fine, bed linens, bathroom, towells etc all good. The breakfast was excellent and plentiful, with hot and cold choices, the only problem here was the over zealous waiter, trying to clear our plates before we had finished eating, not sure why this was as there were plenty of empty tables. Our only other niggles were that the swimming pool was closed for one of the nights we were there, (for maintenance), but I guess you could say we were just unlucky. Also, no jacuzzi which we would have expected in such a large hotel. THE MAJOR COMPLAINT FROM US, is the car parking charge of 15 euro per 24 hours, this is paid in the hotel lobby in a machine. I can understand the reasoning behind it, because no doubt people who are not staying at the hotel would take advantage of it when using the tram or airport buses. However, if one is paying to stay in the Hotel, then it should be free parking. We discovered for our second night that we could park for free, on the central carriage way opposite the hotel, If you arrive after 6 pm you should be able to do this and save yourselves this ridiculous parking fee.

Room Tip: The higher the better
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  • Stayed: June 2012, travelled as a couple
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1  Thank stokersam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Antwerpen

Address: Gerard Le Grellelaan 10, Antwerp 2020, Belgium
Phone Number:
Region: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Antwerp
#9 Luxury Hotel in Antwerp
Price Range: £71 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Antwerpen 4*
Number of rooms: 262
Official Description (provided by the hotel):
Check into the modern Crowne Plaza Antwerpen hotel for easy access to Brussels Airport and central Antwerp.In a leafy residential area known as the Green Heart of Antwerp, Crowne Plaza Antwerpen is surrounded by parks and green zones. This welcoming high-rise hotel affords city or park views from all its stylish rooms, and you can log on to complimentary wireless Internet anywhere in the hotel.Brussels Airport is 30 minutes by airport shuttle bus, which stops directly outside Crowne Plaza Antwerpen. You can hop on local buses to reach Antwerp's historic centre in 10 minutes. We're seconds from Antwerp's Ring Road, with easy access to the rest of Belgium, and halfway between Holland and France. Leave your vehicle in our ample car park.The Crowne Meetings Team can arrange successful conferences for up to 500 theatre-style in one of our 14 meeting rooms. All rooms have complimentary WiFi (60 MB per 24hrs), while those on the 16th floor offer spectacular city views, sure to impress clients. Enjoy complimentary access to Octopus, the pool & wellness centre of Crowne Plaza Antwerpen.Mingle with locals over a business lunch or family dinner at the relaxing Anna Living and Bar. From the sumptuous breakfast buffet to a sandwich between meetings, a Belgian beer after sightseeing or a succulent steak for dinner, you'll find an enticing menu throughout the day at Crowne Plaza Antwerpen. ... more   less 
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Also Known As:
Crowne Plaza Antwerpen Hotel Antwerp
Antwerp Crowne Plaza

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