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“Nice rooms, easily reached from airport, costly breakfast, lousy wifi” 4 of 5 bubbles
Review of Crowne Plaza Antwerpen

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Crowne Plaza Antwerpen
Ranked #13 of 71 Hotels in Antwerp
Thane
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Nice rooms, easily reached from airport, costly breakfast, lousy wifi”
4 of 5 bubbles Reviewed 15 September 2013

First the good points:
----------------------------
a) Convenience: There is an airport express bus starting from the Brussels airport that lands you right at the doorstep of this hotel. For going to the city center, there is a bus no 17 which shows up once in 15 minutes. Its a 10 to 15 minute ride to the city center

b) Ambience : Good rooms. Nice pillows. Fancy swimming pool.

c) Food : The breakfast buffet is very good and you can get good dinner at the ANNA Hotel

d) Service : The room is cleaned diligently. They even folded some shirts which I had left lying around neatly when I was away. Staff is polite and very nice

e) Wifi is free.

Now the not so good.Why I will not be staying here if I ever return to Belgium.
-------------------------------------------------------------------------------------

a) Wifi is very slow in the rooms.

b) Ridiculously costly breakfast : 21 Euros !!!!!

c) Gym is closed at night - come on !! And the treadmills did not work.

d) No life nearby - unless you consider the busy highway outside

e) Not near city center

Room Tip: Wifi is terrible in rooms on 8th floor but good near reception.
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  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hilloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans W, General Manager at Crowne Plaza Antwerpen, responded to this review, 19 September 2013
Dear Hilloo,

Thank you very much for your honest review here on Tripadvisor and sharing your experience with fellow travelers.

I’m very happy to read that you enjoyed our service and quality of our hotel.

It is true that we are not located in the city center, but have tried to make your Antwerp experience worth wile with our décor, and if you have time to visit our great city, there is indeed a local bus that runs every 10-15 minutes that takes you into the center at approximately 10 minutes.

I would also like to thank you for your feedback, as this is our base to grow in guest satisfaction.
I have shared your concern about the treadmill and our wifi with our chief engineer in order to make sure everything is in operational excellence again.
Thank you again, and I hope to be able to welcome you back during a next visit in Antwerp.

Hans Wils

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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945 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
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Ghent, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 11 September 2013

I work in a nearby company and altough I live in Ghent, I spend the night after a training course an dinner that evening. The plan was to get a good night sleep. I arrived quite late and noticed that my room was located on the highway side. Even with my earplugs in, it was like I was sleeping next to the highway. At reception they told me they often get that remark. Thank you so much. Worn down room but I have to say, a damn good breakfast.

Room Tip: book this room is you want to stay awake
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  • Stayed May 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hospes_AC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans W, General Manager at Crowne Plaza Antwerpen, responded to this review, 12 September 2013
Dear Hospec_AC

Thank you for reviewing your stay.

I'm sorry to read that your stay was intruded by sound of the highway.
We have installed very isolated glass in our rooms to avoid an experience like you had during your stay.
We also have options for light sleepers, so you can always contact us during your stay for us to make the neccesary arrangements to provide you with an excellent sleep quality.

A positive stay experience is one of our top priorities, for each and every one of our employees, so please contact them if there is anything you need during your stay, and please know that we are staffed 24/7 to be at your service.

Once again thank you for your review and your compliment about our breakfast.

Kind regards,

Hans Wils
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Antwerp hotels

Miami Beach, Florida
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 31 August 2013

This is a hotel/restaurant that has just undergone a refurbishment. The hotel has everything that international travels would come to expect. The Restaurant and bar, although pricey are very well layed out. There are many "zones" which facilitate business conversations. Also there are many charge points for your laptop or cell phone if you need to grab a quick lunch and get some work done or send/receive some files. The food and service are both good and should be for the price. Just off of the Antwerp Ring, this is a very good business "pit stop". I will return.

  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gpy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans W, General Manager at Crowne Plaza Antwerpen, responded to this review, 2 September 2013
Dear GPY14,

Thank you for taking your time to review your stay with us here on TripAdvisor.
We appreciate your feedback, and it gives me great pleasure that everything you expected from our hotel was met and even exceeded.
We look forward to welcoming you back for a quick lunch or a recharge!

Thanks again,
Kind regards

Hans Wils
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cotswolds
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 11 August 2013

I have stayed here several times whilst on business in Antwerp and it does everything you would expect of a chain hotel aimed at business travellers.
The rooms varied in standard whilst I stayed there as they seemed to be in the middle of a refurbishment programme, all were perfectly comfortable though.
The bar and restaurant is quite pricey in terms of food and the quantity that is delivered, i was left hungry on several occasions even though I had spent €30 on a starter and mains.
Parking is charged at €15/night which seems a bid crazy seeing as it is almost totally empty with maybe 15-20 cars and upwards of 100 spaces. This may be down to the free parking immediately outside the hotel on the wide central reservation of the urban dual carriageway, its a bit hairy parking and leaving given it is a dual carriageway but probably worth it to save €15 each time you do it!!
Breakfast is a little like a food hall, the food presented is fine with hot food served out of bain maries in a central buffet area with the obligatory cold meats, cheese, fruit and breads. It gets quite busy at peak times but turnover is quite rapid with the majority of diners on their way to meetings.
The position of the hotel is what lets it down for me, I like to take a walk after work and with this hotel being adjacent to the ring road and far from the centre of town there is no appealing route that I found in the ten nights that I stayed there.
A taxi to the centre of Antwerp is about €15-€16 and one to the trendy (Much nicer in my opinion!) Antwerp South area is €10
I will be staying again at some point but this is definitely not my favourite place in Antwerp

Room Tip: If you are a light sleeper ask for a room at the back of the hotel away from the ring road. Even wit...
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  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank glostaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans W, General Manager at Crowne Plaza Antwerpen, responded to this review, 12 August 2013
Dear Glostaf,

Thank you for your honest review here on TripAdvisor.
If there is anything we can do to make your future stays even more enjoyable, please feel free to let us know, and we will do our best to become your favorite place to be in Antwerp!

If you like to take a little walk after work, we have a big park very close by, our Front Desk will be happy to provide you with a local map and directions, it's only a 2 minute walk away.

Kind regards,

Hans Wils
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jaipur, India
Level Contributor
90 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 2 August 2013

We stayed here while visiting Tomorrowland 2013. The hotel is well connected to the city centre with a bus stop right outside the hotel. The airport bus from Brussels International Airport also has stop here, which makes coming and going to airport very convenient.
Ample taxis available outside the hotel. There is 24/7 supermarket right next to the hotel, which makes life easier.
The staff is helpful and eager to please. The hotel construction is a little old and so are the rooms. Well maintained but old. The fitness area with the steam, sauna and swimming pool is definitely the highlight of the hotel. Very relaxing and beautiful. The hotel has a round the clock room service as well.

Overall I would recommend the hotel if you don't really need to be in the center of the city.

Room Tip: The base category rooms look like in a need for renovation. The superior upgrade for 10 Euro is a ve...
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  • Stayed July 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AshishPorwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans W, General Manager at Crowne Plaza Antwerpen, responded to this review, 3 August 2013
Dear AshishProrwal

Thank you for taking your time to review your stay at our hotel here on Tripadvisor.
I’m happy to read you enjoyed your hotel experience and the easy commute to Tomorrowland and the airport.
As our hotel is indeed not in the city center, we have a direct line bus that takes you to the city center in less than 15 minutes.
So we look forward to welcoming you back for a future visit in Crowne Plaza Antwerpen, either if you need to be at the airport, in the city, or somewhere in the vicinity.

Thanks again,

Kind regards;

Hans Wils
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lucknow, India
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 1 August 2013 via mobile

It's an average hotel with an excellent location. The rooms are old and small but still clean and well maintained. The service and food was above average. The pool and wellness centre was the best part of this hotel. It was very modern with a great design. A pleasant surprise considering that it was an old hotel.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Naman289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans W, General Manager at Crowne Plaza Antwerpen, responded to this review, 2 August 2013
Dear Naman289

Thank you very much for taking your time to review your hotel stay here on TripAdvisor.
I’m happy to read that you found our service and quality above average, especially our wellness facilities and location!

Our hotel is in an old building, but with renovation projects we keep it up to standard to provide you with an excellent stay, as you can see in our lobby, swimming pool, renovated rooms, ...
So thank you again for providing us with a nice review of your stay and I look forward to welcoming you back if your travel plans bring you to Antwerpen again!

Kind regards,

Hans Wils
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tremelo, Belgium
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 July 2013

For our sixth wedding birthday, my wife and I decided to spoil ourselves with a romantic night. As we have kids we could not go too far and we found the perfect spot! The Crowne Plaza Hotel in Antwerp is ideally located, right besides the highway and has everything one could wish for! Easy parking, great and efficient service at the reception desk. A great room with a breathtaking view was only the beginning. We enjoerd some nice welcome gifts and the thing that was unique was the fact that in the room we had a present basket with beer from a local brewery. The pool and spa are just awesome and ideally suited for a nice chill out moment. We enjoyed the relaxation intensely. Dining in the restaurant was also unique. AnnA is sophisticated, but not overdone. The food is absolutely delicious and the service was impeccable! For us it's a no-brainer, in Antwerp the best hotel is by far the Crowne Plaza!

Room Tip: The corner rooms have a bretahtaking view!
See more room tips
  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans W, General Manager at Crowne Plaza Antwerpen, responded to this review, 30 July 2013
Dear Marc B,

First of all thank you very much for sharing your experience here on TripAdvisor!

A special occasion like a wedding birthday cannot go unnoticed, so we are glad to make sure everything goes smoothly and hassle free, and it gives me great pleasure to read that you enjoyed the complete package: service, quality, view, relaxation, a good dinner, …

We look forward to welcoming you back, for another special occastion, or just for a quick pass-by in ‘t Stad!

Kind regards,
Hans Wils
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Antwerpen

Property: Crowne Plaza Antwerpen
Address: Gerard Le Grellelaan 10, Antwerp 2020, Belgium
Phone Number:
Region: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Antwerp
#9 Luxury Hotel in Antwerp
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Antwerpen 4*
Number of rooms: 262
Official Description (provided by the hotel):
Check into the modern Crowne Plaza Antwerpen hotel for easy access to Brussels Airport and central Antwerp.In a leafy residential area known as the Green Heart of Antwerp, Crowne Plaza Antwerpen is surrounded by parks and green zones. This welcoming high-rise hotel affords city or park views from all its stylish rooms, and you can log on to complimentary wireless Internet anywhere in the hotel.Brussels Airport is 30 minutes by airport shuttle bus, which stops directly outside Crowne Plaza Antwerpen. You can hop on local buses to reach Antwerp's historic centre in 10 minutes. We're seconds from Antwerp's Ring Road, with easy access to the rest of Belgium, and halfway between Holland and France. Leave your vehicle in our ample car park.The Crowne Meetings Team can arrange successful conferences for up to 500 theatre-style in one of our 14 meeting rooms. All rooms have complimentary WiFi (60 MB per 24hrs), while those on the 16th floor offer spectacular city views, sure to impress clients. Enjoy complimentary access to Octopus, the pool & wellness centre of Crowne Plaza Antwerpen.Mingle with locals over a business lunch or family dinner at the relaxing Anna Living and Bar. From the sumptuous breakfast buffet to a sandwich between meetings, a Belgian beer after sightseeing or a succulent steak for dinner, you'll find an enticing menu throughout the day at Crowne Plaza Antwerpen. ... more   less 
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Also Known As:
Crowne Plaza Antwerpen Hotel Antwerp
Antwerp Crowne Plaza

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