I had been pre-checked in to this hotel on 12th February 2014 by email. I checked in to this hotel on 13th February 2014 at around 10.00 pm. I paid for the room in full by cash. I was asked by their representative, Mr. Julian, when I would like to check out. I told him that I would be checking out at 5.30 pm on 14th February 2014. He acknowledged my statement and proceeded to advise me about the room, wi-fi etc.
On 14th February 2014, at 2.00 pm, a hotel representative came to my room and told me that I would need to vacate the room since it had already been booked for some other guest. I told the representative that I had clearly mentioned that I would be checking out only at 5.30 pm that day. I then received a call from the reception from a lady. She actually told me that if I did not check out immediately, she would make to pay a waiting charge for the guest who had booked my room.
When I proceeded to check out, the same representative who checked me in, Mr. Julian, was present at the reception. When I asked him about my instructions that I would check out at 5.30 pm that day, he nonchalantly accepted that he had misunderstood and that he had made a mistake. He spoke to his manager who then offered to give me a discount of EUR 30.00 on my bill if I used their restaurant. Informatively, neither the manager nor the lady who forced me out of my room had the courtesy or the decency to apologise for their mistake.
This has been the most embarrassing episode in my career of 26 years. I travel extensively globally and have resided in various hotels but I have never come across such apathetic staff with no consideration for their guests. I will urge my colleagues, friends and other business associates never to use this hotel ever again.
- Official Description (provided by the hotel):
- The Radisson Blu Astrid Hotel, located right across Antwerp's Central Station (direct Thalys trains Paris - Amsterdam), offers 247 rooms and 18 meeting rooms. Broadband WiFi (100 Mb) free of charge in the hotel. Underground parking available. A Direct train will take you from Brussels Airport to Antwerp Central Station in 34 minutes. The city offers a mixture of magnificent architecture,fashionable shops, pubs and clubs, dazzling monuments and restaurants with superb Belgian and multicultural food. ... more less
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- Also Known As:
- Radisson Blu Astrid Hotel, Antwerp Hotel Antwerp
- Park Plaza Antwerp