We just had a great stay at the Hilton Antwerp, except for the service in the lobby lounge. We were able to check-in early and were upgraded to a great junior suite room. It was a nice large room with plenty of room for our baby daughter. I had called 5 days ahead of time and made a reservation for afternoon tea at 5pm in the lobby lounge. My husband can’t eat gluten and they said that would not be a problem, they could prepare gluten free for him. We arrived down at the lounge 5 minutes before our reservation. The lobby lounge was full, but a table had been reserved for us. We sat down and nothing happened for the next 25 minutes. There was only one waiter taking care of the lounge. I first I thought maybe it wasn’t his fault, the hotel should have more staff working the lounge. But as we waited for our tea, it became obvious that he was incompetent. He spent more time telling people that sat at the only empty tables that they were reserved and they couldn’t sit there, than actually attending to the people who were sitting at tables in the lounge. Finally at 5:25 he brought out 2 glasses of champagne for us. We thought it was odd he still had not taken our tea order. 10 minutes later the food arrived, and as promised the kitchen had prepared some great gluten free food for my husband. However, we still did not have any tea, which took another 10 minutes. We I asked for another tea bag, the waiter seemed put out. After 20 minutes of waiting, my husband tracked down the waiter and again asked for another tea bag. Instead of apologizing, he said “Oh, did I forget to bring one?” After a frustrating hour, we asked for the check. The waiter then seemed surprised we didn’t want another pot of tea. It was too bad the great food was ruined by the terrible service. We would stay here again, but not bother trying to eat in the lounge.
- Official Description (provided by the hotel):
- Awarded the 2012 Trip Advisor Certificate of Excellence, the Hilton Antwerp Old Town is an elegant hotel housed in an historic building of architectural importance, in the most central, prime location of any hotel in Antwerp, right on the Groenplaats Square. This luxurious hotel is within walking distance of the finest shopping the city has to offer, the best museums are a brief walk away including the fantastic new MAS, nightlife and fine dining all within 5 minutes walk of the hotel. Hotel facilities include the largest guest rooms in Antwerp with marbled bathrooms (with separate stall showers), Flat Screen TV's, minibar, coffee/tea making facilities, wifi throughout (at a fee), and for those needing that added bit of luxury, the Hilton Antwerp Old Town has the only true Executive Floor concept in Antwerp, with a classically elegant lounge and an exclusive outdoor terrace. For families, the hotel offers family rooms and family suites for up to 4 Guests. The new restaurant of the hotel "Brasserie Flo Antwerp", opened since July 2014, brings you the delights of a world-class brasserie on the Groenplaats. It is opened all day long from breakfast to dinner. This new Brasserie, combining stylish decor with inspired food and skillful, dedicated service, offers authentic French-Belgian cuisine using nothing but the freshest and finest products. The seafood counter brings the variety of this fabulous food from an abundant plateau fruits de mer to lobster dishes. Pass by the Bar and be surprised tasting some local beers or home-made cocktails. For meetings and galas, the Hilton Antwerp Old Town houses the elegant Belle Epoque Ballroom, the largest hotel ballroom in Belgium along with 11 other flexible and functional meeting rooms. Additionally, the hotel offers a 24 hour rooms service and renovated Lobby Lounge to take a coffee or savor the signature Royal Sinjoor High-Tea. There is a public Parking Garage on Groenplaats with direct lift access to the hotel lobby (via -1st floor of the parking). ... more less
- Reservation Options:
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- Also Known As:
- Hilton Antwerp
- Antwerp Hilton