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“Excellent hotel in the heart of historic Antwerp”

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Hilton Antwerp Old Town
Ranked #2 of 72 Hotels in Antwerp
Certificate of Excellence
Montreal
Level 5 Contributor
86 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Excellent hotel in the heart of historic Antwerp”
Reviewed 7 July 2012

Can't get a better location in Antwerp. Right near a Metro stop; in the middle of the old, Flemish medieval quarter. Superior service, accomodating staff, friendly and helpful throughout our stay. I have been here several times and have never been disappointed. I am looking forward to returning.

  • Stayed July 2012, travelled as a couple
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Helpful?
2 Thank PadanMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Hilton-Antwerp, General Manager at Hilton Antwerp Old Town, responded to this review, 26 July 2012
Dear PadanMontreal,

I just wanted to thank you very much for your fantastic review of our hotel. As a returning guest to our property, I am very glad to read that we continue to meet and exceed your expectations. Thank you very much again, and we all look forward to weloming you back to our hotel in the not too distant future.
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Traveller tips help you choose the right room.   Room tips (235)
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English first
Level 4 Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 July 2012

I stayed here because i had no choice, it was on a party from work. The place was full of arrogant [--] with potatoes chucked down their throats. Every bottle you took out of the fridge in your room was automatically charged to your bill.
The staff was all students who were probably making minimum wage. The food was cold and way to little.
The rooms were 325 euro's a night but it was just a bed, a normal tv and a phone next to the toilet. It's one of the biggest rip-off's i've ever seen and it's certainly the worst hotel i ever stayed in. And i've stayed in the crapiest hostel in all of Hungary.

  • Stayed November 2011, travelled on business
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Helpful?
3 Thank Jurriaanv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this review, 19 September 2012
Dear Jurriaanv,

Thanks so much for taking the time to review our hotel here on Trip Advisor.

It is a shame Trip Advisor allows such rude language and questionable reviews. As such, I will let the readers make their own perceptions of the veracity of your review, especially in light of the vast number of contrasting reviews.

Thanks again.
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Miami, Florida
Level 5 Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 July 2012

Perfect location, nice service, very comfortable rooms. The furniture is a bit dated but the comfortable beds make up for it.
Getting there can be a bit of a challenge if you don't have GPS because of all the one way streets in the middle of town and if you have a rental you do have to pay for daily parking (no discount from the hotel).

  • Stayed June 2012, travelled on business
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Helpful?
Thank mannyb02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Antwerp Old Town, responded to this review, 5 July 2012
Dear mannyb02,

Many thanks for your review of our hotel here on Trip Advisor. Your positive comments are very much appreciated. Our decor is more classical as opposed to 'dated,' but very glad you found everything so comfortable. The parking is privately owned and managed, and whilst it is extremely convenient with lift access directly to our lobby, we are not able to provide any discounts as it is not part of our business. That said, the parking prices are extremely affordable, much lower than comparable cities throughout Europe.

Once again, many thanks for your great review, and we hope to welcome you back again soon.
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Coimbatore, Tamil Nadu, India
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 July 2012

Rooms are very small. Shower partitition in the toilet too tiny. very difficult even to bend. Executive lounge was good .staff in the lounge were very good.Cold reception by the staff..On arrival practically nil response because of very few people in the reception area. no bell boys found to hep with the baggage.But while checking out many people were there. Bell boys were found and helpful. Food in the restaurant was good..On the whole i felt i shoukld have stayed in another hotel.

  • Stayed June 2012, travelled on business
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Helpful?
Thank kgbaalakrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Antwerp Old Town, responded to this review, 4 July 2012
Dear kgbaalakrishnan,

Thank you for posting your review of our hotel here on Trip Advisor.

I was quite surprised by your comments and will certainly share them with my team. For clarification, however, our guest rooms are undoubtedly the largest in the city, none smaller than 32 sq meters, and the vast majority larger. Our marbled bathrooms have seperate stall showers and bath tubs and are very large and spacious with large marbled sink areas. You were here attending a conference where you and a number of other delegates were checking in at the same time. Whilst I sincerely apologise that you did not immediately receive assistance with your luggage, I can assure you we did have a number of team members on duty who were attending to your fellow delegates.

I am somewhat surprised as well by your rating regarding location as it is impossible to have a more centrally located hotel in Antwerp, and you were in the hotel that was hosting the conference you were attending.

Once again, our apologies fo rnot being able to meet all your expectations, and we all wish you continued safe travels.
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Reading, United Kingdom
Level 6 Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 1 July 2012

Spent one night here on our way to Holland. Checked in and were given an upgrade. Room was great, very clean and spacious. Staff in hotel were friendly and helpful. The breakfast in the morning was very fresh and well prepared.

The location in the centre of Antwerp meant an easy walk to a restaurant and to take in the sights. We will definitely return to Antwerp and to this hotel.

  • Stayed June 2012
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Helpful?
Thank cardross25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Antwerp Old Town, responded to this review, 3 July 2012
Dear cardross25 ,

I wanted to thank you for taking the time to review our hotel here on Trip Advisor and sharing your recent experience. I was very happy to read that you fully enjoyed your stay with us, our great rooms, superb breakfast, friendly staff, and the absolute best location in the city.

Thank you again, and we all look forward to welcoming you back again soon.
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San Diego
Level 5 Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 June 2012

Arrived fairly early and the room was ready. Efficient checkin. The room was clean, spacious nd the usual very comfortable bed. It was all walking distance from cathedrals, museums, and restaurants. However Monday's also mean that a lot of museums were closed.
Evening we had some bar food and hot chocolate. We had to leave early to catch a flight so were not offered breakfast even a take away one, lthough the room did include it.
Overall nice stay.

  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
Thank roadwarrior0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Antwerp Old Town, responded to this review, 28 June 2012
Dear roadwarrior0 ,

Thank you for your very positive review on Trip Advisor. It was a pleasure to read your comments and we are all very pleased you found our hotel the comfortable retreat from which to base your city trip.

Thank you again, and we hope to be welcoming you back again soon.
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Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 June 2012

Weekend to Antwerpen with two couples, very good shopping, food, drinks, ... We went to the Hilton, rooms as always oke above average. Very big bummer, we got two smoking rooms! We asked to change it to non smoking, but they only did that fore one room. The other had to stay in smoking room.
Weak excuses over that we should have said that when booking. Strange its 2012!

  • Stayed July 2011
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Helpful?
Thank Patickscherbeijn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Antwerp Old Town, responded to this review, 28 June 2012
Dear Patickscherbeijn,

Thank you for sharing your recent experience of your stay here at the Hilton Antwerp with other travellers on Trip Advisor. Whilst I am happy to see your ratings for the hotel, I am rather dissappointed that you accuse the hotel of offering a weak excuse regarding smoking rooms. As smokinhg rooms are still allowed in the vast majority of European Countries, including Belgium, we have a certain percentage of smoking rooms available. It is common practice the world over that when booking a room to request smoking or non-smoking accommodation, and this option is always offered during the booking process. We always do our utmost to honor any request for non-smoking rooms, but these are blocked first for those who have requested them in their reservation, and then thay are given to guests on a first come first served basis upon arrival. As noted, we were able to offer at least one non-smoking room to your small group. To avoid this inconvenience in the future, please ensure you alwasy request non-smoking accommodation at any hotel to which you travel.

Thank you again for your review.
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Additional Information about Hilton Antwerp Old Town

Property: Hilton Antwerp Old Town
Address: Groenplaats 32, Antwerp 2000, Belgium
Phone Number:
Region: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Antwerp
#2 Family Hotel in Antwerp
#2 Business Hotel in Antwerp
#4 Romantic Hotel in Antwerp
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Antwerp Old Town 4*
Number of rooms: 210
Official Description (provided by the hotel):
Awarded the 2012 Trip Advisor Certificate of Excellence, the Hilton Antwerp Old Town is an elegant hotel housed in an historic building of architectural importance, in the most central, prime location of any hotel in Antwerp, right on the Groenplaats Square. This luxurious hotel is within walking distance of the finest shopping the city has to offer, the best museums are a brief walk away including the fantastic new MAS, nightlife and fine dining all within 5 minutes walk of the hotel. Hotel facilities include the largest guest rooms in Antwerp with marbled bathrooms (with separate stall showers), Flat Screen TV's, minibar, coffee/tea making facilities, wifi throughout (at a fee), and for those needing that added bit of luxury, the Hilton Antwerp Old Town has the only true Executive Floor concept in Antwerp, with a classically elegant lounge and an exclusive outdoor terrace. For families, the hotel offers family rooms and family suites for up to 4 Guests. The new restaurant of the hotel "Brasserie Flo Antwerp", opened since July 2014, brings you the delights of a world-class brasserie on the Groenplaats. It is opened all day long from breakfast to dinner. This new Brasserie, combining stylish decor with inspired food and skillful, dedicated service, offers authentic French-Belgian cuisine using nothing but the freshest and finest products. The seafood counter brings the variety of this fabulous food from an abundant plateau fruits de mer to lobster dishes. Pass by the Bar and be surprised tasting some local beers or home-made cocktails. For meetings and galas, the Hilton Antwerp Old Town houses the elegant Belle Epoque Ballroom, the largest hotel ballroom in Belgium along with 11 other flexible and functional meeting rooms. Additionally, the hotel offers a 24 hour rooms service and renovated Lobby Lounge to take a coffee or savor the signature Royal Sinjoor High-Tea. There is a public Parking Garage on Groenplaats with direct lift access to the hotel lobby (via -1st floor of the parking). ... more   less 
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Also Known As:
Hilton Antwerp
Antwerp Hilton

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