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“Excellent short stay”

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Hilton Antwerp Old Town
Ranked #2 of 71 Hotels in Antwerp
Certificate of Excellence
Marienfeld, Germany
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent short stay”
Reviewed 17 November 2013

popped in on the way back to Germany and loved this place. Access straight from the public car park and the room was spacious and well equipped. Didn't touch the minibar though!! Staff were very friendly and professional. Breakfast was outstanding!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review, 23 November 2013
Dear Jon G,
We are delighted to read your response and thanks for posting it. This kind of recognition drives our motivation further to exceedguest expectations further. We were pleased to read that both our services and facilities pleased you a lot and look forward to welcome you back at our hotel.
Serge De Wandelaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,984 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
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English first
Abu Dhabi, United Arab Emirates
Level Contributor
285 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 12 November 2013

My husband & I had a wonderful stay at the Hilton Antwerp! To start, the location could not be any better! In the center of old town, short walking distance from the shops, restaurants, and underground. The staff were very friendly & helpful in all areas of the hotel. We had a room on the executive floor and were given a wonderfully, large suite. The decor is a bit tired, but the room was clean. The executive lounge at this Hilton is great! Lots of cozy places to get settled in and they do a great job w/ canapés and drinks. Breakfast was good in the executive lounge also & only steps from our room! We really appreciated getting a note under our door informing us that there was going to be an event at the hotel the next night and they would be happy to relocate us to a room farther away as to be sure we were not disturbed. After speaking to the staff in detail we decided to stay put and we were not disturbed at all! Thank you Hilton Antwerp for a wonderful stay!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank bakerswoodfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review, 23 November 2013
Dear bakerswoodfox,
We appreciate you posting your experience and were pleased to read you had a great stay. Your recognition of our services and facilities provides a great motivation for the team. Thank you very much and we look forward to welcome you soon again in our facilities.
Serge De Wandelaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 11 November 2013

Firstly this hotel is in a good location, right in the centre of Antwerp so great for sight seeing and all of the local restaurants. Secondly the staff are very helpful and knowledgeable and did everything with a smile. Unfortunately the rooms are tired and the bathrooms seemed slightly grubby. Towels are not soft (been washed too much) and there is no turndown service, so if you have a shower in the morning and before you go out to dinner, save your existing towel. Breakfast only OK - no cooked option (no egg station) and the choice was quite limited for such a large hotel. Overall OK, but certainly nothing special.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0006AOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review, 23 November 2013
Dear 0006AOC,
Thank you very much for posting your feedback as we strive to continiuosly improve and these observation can assist us in focussing accordingly.
The hotel rooms are indeed in a more classical style but still in a good condition and can share with you that during the coming year more investment is planned to further upgrade our facilities.
Indeed the facilities do not allow cooking within the restaurant but have both boiled and scrambled eggs, possidge, sausages, mushroom and tomatoes on the buffet and always accomodate different egg preparations if requested. Nevertheless your point will be taken on board to further improve.
It pleased me in particular that staff experience was very pleasant and may I suggest to book an executive floor room next time visiting us as there we do provide turn down service.
Looking forward to welcome you soon at the Hilton Antwerp.
Serge De Wandelaer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerpen, Belgium
Level Contributor
4 reviews
Reviewed 10 November 2013

The Hilton in Antwerps is over priced for Antwerps. Many better hotels in the Centre. Old fashioned, long walking distances in hotel, very expensive Wifi. Even executive room are very small. The location, directly in the old town centre.

  • Stayed November 2013, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Walther P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review, 23 November 2013
Dear Walther P,
Thank you very much for posting your experience. In general our rooms are being appreciated for their size and the walking distances are due to the fact that the building is a listed one and therefor restrictions unfortunately resulted in longer distances.
Our room and WIFI prices are very much in line with similar kind of hotels in European cities and the boutique hotels in or city have indeed a different style but are therefor substantially different in price.
May I herewith inform you that our loyalty program offers free in room WIFI for Gold and Diamond members and all public areas provide free WIFI.
Looking forward to great you again at the Hilton Antwerp.
Serge De Wandelaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
157 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 10 November 2013 via mobile

Just returned from a two night stay in Antwerp. The Hilton is located in the centre of the town with the underground right outside so travelling to and from the main station is easy, just three stops away. Pleasant and efficient staff on reception. Good selection for breakfast. Had a very large twin room with big roomy bathroom that had separate shower facility. Would highly recommend this hotel for a break in Antwerp and fully intend to return.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAGLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review, 24 November 2013
Dear PAGLondon_Engl...
Thank you for posting your experience and we were pleased to read that you enjoyed your experience of our services and facilities. We look forward to greet you back at the Hilton Antwerp soon.
Serge De Wandelaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
1 review
Reviewed 7 November 2013

From arrival to departure we had an excellent stay with comfortable clean and spacious Executive Room, excellent hospitality in Executive Lounge, very good lunch in restaurant, secure car parking (although difficult to find hotel and parking on GPS).

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James Nicol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review, 24 November 2013
Dear James Nicol M,
Thank you very much for posting your experience and we were pleased to learn that you enjoyed very much our facilities and services alike. Your service recognition will be shared with the team and is a real motivator to further strive to exceeding expectations.
Serge De Wandelaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 November 2013

Stayed at the hotel for a three day conference. Arrived morning and was thus not assigned a room, but was able to store luggage in the reception. But a bit strange that other colleagues was appointed a room immidiately at arrival...lack of consistency in service ! Lobby is flashy and with free wifi access. Standard rooms are wellsized, but quite worn out. Bathroom was not really clean...found hair on the floor that was not mine. Bed is comfy. Charging 15 euro a day for wifi is a bit over the top...welcome to 2013, where wifi is just as basic a necissity as a toilet in the room ! Breakfast is ok, but not impressive. All in all an ok hotel, but was not really impressed !

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlanPP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serge_de_wandelaer, General Manager at Hilton Antwerp Old Town, responded to this review, 24 November 2013
Dear AlanPP,
Thank you for posting your feedback as it is a very important component of our business in our search to exceeding guest expectations. We were pleased to read that in general you were happy with the facilities and can share with you that the style of our newly refurbished lobby will be planned for the bedrooms over the next 2 years.
The rooms are indeed of an older design but well maintained and we plan next year to implement some minor changes too.
Our Hhonors loyalty program offers Gold and Diamond members free WIFI throughout their stay and all our properties over the globe.
Looking forward to your next visit at the Hilton Antwerp.
Serge De Wandelaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Antwerp Old Town

Property: Hilton Antwerp Old Town
Address: Groenplaats 32, Antwerp 2000, Belgium
Phone Number:
Region: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Antwerp
#2 Family Hotel in Antwerp
#2 Luxury Hotel in Antwerp
#4 Romantic Hotel in Antwerp
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Antwerp Old Town 4*
Number of rooms: 210
Official Description (provided by the hotel):
Awarded the 2012 Trip Advisor Certificate of Excellence, the Hilton Antwerp Old Town is an elegant hotel housed in an historic building of architectural importance, in the most central, prime location of any hotel in Antwerp, right on the Groenplaats Square. This luxurious hotel is within walking distance of the finest shopping the city has to offer, the best museums are a brief walk away including the fantastic new MAS, nightlife and fine dining all within 5 minutes walk of the hotel. Hotel facilities include the largest guest rooms in Antwerp with marbled bathrooms (with separate stall showers), Flat Screen TV's, minibar, coffee/tea making facilities, wifi throughout (at a fee), and for those needing that added bit of luxury, the Hilton Antwerp Old Town has the only true Executive Floor concept in Antwerp, with a classically elegant lounge and an exclusive outdoor terrace. For families, the hotel offers family rooms and family suites for up to 4 Guests. The new restaurant of the hotel "Brasserie Flo Antwerp", opened since July 2014, brings you the delights of a world-class brasserie on the Groenplaats. It is opened all day long from breakfast to dinner. This new Brasserie, combining stylish decor with inspired food and skillful, dedicated service, offers authentic French-Belgian cuisine using nothing but the freshest and finest products. The seafood counter brings the variety of this fabulous food from an abundant plateau fruits de mer to lobster dishes. Pass by the Bar and be surprised tasting some local beers or home-made cocktails. For meetings and galas, the Hilton Antwerp Old Town houses the elegant Belle Epoque Ballroom, the largest hotel ballroom in Belgium along with 11 other flexible and functional meeting rooms. Additionally, the hotel offers a 24 hour rooms service and renovated Lobby Lounge to take a coffee or savor the signature Royal Sinjoor High-Tea. There is a public Parking Garage on Groenplaats with direct lift access to the hotel lobby (via -1st floor of the parking). ... more   less 
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Also Known As:
Hilton Antwerp
Antwerp Hilton

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