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All reviews train station main shopping street rooms were very clean spent two nights convenient location separate toilet short break would stay again antwerp zoo wi fi restaurants and bars yogurt public transport antwerpen belgium proximity square
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Reviewed 7 September 2018 via mobile

Probably the worst hotels I have visited. Excellent location next to the train station but rather abandoned old building. The first night I found a plague of "bed bugs" (chinche) in my bed. It's the first time that happens to me. They change my room and a radiator drips. the maintenance staff spends 2 mornings repairing it. Bad cleaning, dirty walls, broken bathroom, ... At least the reception staff is very attentive.

Stayed: September 2018
1  Thank lalolua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this reviewResponded 10 September 2018

Dear guest, Thank you very much for your stay in our hotel. I am sorry to hear that you had a bad experience in our hotel. Your disclaim is very important for us. That's we are making some actions to avoid this in the future. Our aopologies for this matter. Kind regards, Naomi Avonds Front Office Manager

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Reviewed 3 September 2018

Business trip to Antwerp, excellent location right by the train station. Comfortable and quiet enough room. Near to nice restaurants and easy to get about by the tram system. Breakfast was ok too, but nothing spectacular. Room was a bit dark

Room Tip: My room was not an outside facing one, it was a bit dark
  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank PeterC1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this reviewResponded 8 September 2018

Dear guest, Thank you very much for your comments and trust in our hotel. With allot of pleasure we read that you have enjoyed our central location and your stay. That's why we want you to welcome you back again in the farther future. Kind regards, Naomi Avonds Front Office Manager

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Reviewed 14 August 2018

The positives are the friendly staff and central location. Unfortunately the rooms are dingy, badly maintained and in need of renovation. I visited ten years ago and it looks like nothing has been replaced or repaired since then! The most unforgivable thing for me was the lack of mattress protectors - putting a clean sheet on top of a mattress is not enough for me.

Room Tip: Ask to be in the modern wing at the rear, no view but less noise. The rooms are slightly less disgusting there.
Stayed: August 2018, travelled with family
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this reviewResponded 22 August 2018

Dear guest,
Thank you very much for your stay in our hotel.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Kind regards, Naomi Avonds Front Office Manager

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Reviewed 7 August 2018 via mobile

Close to the center. Greatly disappointed by the staff who could barely spare you a smile, only sarcastically. Very dirty carpets, the rooms thought non-smoking are smelly. Doors were squicking and there is no sound isolated so in the night the noise from outside is extremely annoying.

Stayed: August 2018, travelled as a couple
Thank Caterina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this reviewResponded 8 August 2018

Dear guest,

Thank you for the feedback and your stay with us. We are sorry to hear that you've had a disappointing visit. Our apologies for the inconveniences.
We are surprised to read this from our team, as we also get a great amount of compliments. Nevertheless, we will look further into this. We will also fix the room issues you've mentioned.
Best regards,
Naomi Avonds Front Office Manager

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Reviewed 6 August 2018

When I booked the room, it showed on agoda that the hotel is air-conditioned. It is but ONLY in the lobby area. The room doesn't have a/c !!!! It was 37C that day we stayed there and it was hot and humid in the room.

The elevator only to the obvious floor. However, there are floors in between (like between 2nd and 3rd floor, there would be 2nd-A (climb 1 floor up) and 2nd-B(climb 2 floors up)) the obvious floor on the elevator. Most rooms are located in between those obvious floors and you MUST CLIMB UP 1 or 2 set of staircases !!!

The bath room faucet is about to fall off ! It wiggles so much and needed to be tightened up! Find other place to stay!

Room Tip: Don't stay here
  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Service
Thank spotmenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this reviewResponded 7 August 2018

Dear guest,
Thank you for your visit and your review. We apologise for the inconvenience caused by the heat wave. We do have some rooms with aircon, however limited available and in high demand during this extremely hot period in Belgium.
Did you mention your concerns to the reception? Perhaps we could have helped you with another room on another floor.
Once again our sincere apologies.
Naomi Avonds Front Office Manager

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