I've visited this small hotel just a short time after opening and was keeping an excellent memory of this first stay. I remembered a very special place, superbly designed with an very warm service provided to all the customers of the 11 rooms.
Things changed with an extension just recently turning the capacity from 11 to 21 rooms. Actually, I'll do not complain about the addition of 10 superb rooms, much larger and much more comfortable than the original ones.
Last week, I've decided to bring my parents to a short week end in Antwerp and for me, there wasn't any other choice than to stay at Julien cause had a great opinion of this hotel. Have we been satisfied? More or less. If room 28 (Experience room) was charming, very well decorated , comfortable and opening on a huge terrace overlooking the roof tops of Antwerp, the room 4 (Dreamer room) located in the original building was a bit oppressing overlooking a wall full of green vegetation but still a wall, with no space to relax and just very uncomfortable (a wood ground nice but too noisy, i guess the room upstairs has the same since I've been disturbed by noise; no proper blind curtains meaning I've been awake at 5.30am by the light which is one of the wrongest point for me; water pressure too little to enjoy a nice energetic shower). What a shame I didn't go for two Experience rooms cause really the room 28 is recommendable and can provide a WOW impression even to the most discerned travelers. So if you decide to go to Julien, just think about "Experience rooms" cause the extra few euros are really worth it.
Also, I have to say the service should be improved.People who are working at Julien are nice but only one or two persons for 21 rooms, it's not enough and it can affects on the atmosphere. Several times there was nobody behind the front desk, just the phone and a little panel saying "in case of needs, contact...", a bit weird. Consequently, this hotel looks a bit naked, without the warm atmosphere and it's regrettable cause would be so easy with these little charming lounges, this beautiful bar, this rooftop terrace overlooking the city but regretfully, it seems a bit empty and without life.
Maybe the management of Julien could think about a few changes like including in the room packages a complimentary cocktail or glass of wine at the bar which could be not only positive for a warmer atmosphere but positive as well for their incomes; placing fresh fruits or a few fresh flowers on arrival...
However, one thing which is absolutely amazing is the breakfast... impeccable, offering very great quality dishes, superbly presented in a lovely room. Croissants and bread were warm, cold cuts very fresh and yummy, some organic cereals, freshly squeezed juice... For 15 Eur, it's almost incredible and missing this exquisite moment would be a mistake. We just adore this moment.
To conclude, let's say Julien can become a great escape and has an incredible potential to become one of the most charming urban hotel in Europe but before it a few things have to be improved and I'm sure the management will do its utmost to go on this way.
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- Also Known As:
- Julien Hotel Antwerp