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“poor attitude - no customer skills”
1 of 5 bubbles Review of 't Brantijzer

't Brantijzer
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Ranked #514 of 1,410 Restaurants in Antwerp
Cuisines: Belgian, European, Central European, French
More restaurant details
Restaurant details
Good for: Romantic, Child-friendly, Business meetings
Dining options: Lunch, After-hours, Dinner, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Dusseldorf, Germany
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“poor attitude - no customer skills”
1 of 5 bubbles Reviewed 14 November 2011

Restaurant displays menus outside - for example lists of the moules dishes which sounded just perfect. Booked at lunchtime for evening dinner. Arrived for reservation, waiter took the order, then returned to tell us that moules were off the menu! (Why didn't he know?) While deciding what to have instead, we noticed that the people two tables away had been served the moules! When we queried this, we were asked if we had booked for moules when we made our reservation and why had we not seen the sign downstairs that said sold out? At no point did anyone say sorry for your disappointment. We were expected to see a sign in the dark - when the waiter himself did not know. Poor attitude making customers feel stupid, bad planning on the part of the restaurant and total lack of interest in serving and helping. Customers need to feel valued and treated even handedly.

Visited November 2011
Helpful?
1 Thank vernon42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 reviews from our community

Visitor rating
    19
    34
    10
    6
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Hidden gem on gorgeous square--magical evening!”
4 of 5 bubbles Reviewed 17 October 2011

Okay, being an expat of Antwerp/belgium, I pride myself on knowing what is good in this great city and what is hype. Every I come home, I am taken by friends and family to the "trendy" places, the "in" places, to invariably find myself in an italian, thai, or theme restaurant. Refreshing therefore to find this restaurant that serves all the traditional fare, with a great setting--well, frankly, magical setting. The prices are modest , the service professional and effective. That this restaurant is in a 16th century house is a bonus!

  • Visited August 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank gpallem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porto Alegre, Rs
Level Contributor
40 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Very charming"”
5 of 5 bubbles Reviewed 11 October 2011

We wanted a nice place to go in our last night in Antwerp, and the guy at the reception of our hotel suggested this one, where (he said) not many tourists go. Its was a very cold night, and we felt really cozy. I imagine it must be also wonderful in Summer, when they put some tables outside. The food was very nice, at average price. Most of all, we were delighted by the general atmosphere of the place, which made that night unforgetable..

  • Visited November 2010
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Su_brasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
2 reviews
“A fun, tasty experience in a beautiful setting.”
4 of 5 bubbles Reviewed 17 March 2011

The staff were very friendly and fun, the menu was very diverse, and the atmosphere was terrific. If you get a chance, sit upstairs - a great view of the entire place. Hendrik Conscienceplein is a beautiful square, too. Definitely an undiscovered treasure.

Visited March 2011
Helpful?
Thank jokelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
1 review
“such a bad experience never again”
1 of 5 bubbles Reviewed 8 May 2010

the food was ok, but nothing special, but the owner was above all the worst assh....
I have ever met. when asking for info about group reservation and asking about the menu, the man just simply says do yr homework first and lookt at the website before asking me all these questions, WHAT!!!!!!!!
A stuckup stupdi guy !!!!!!!!!!!!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mawolesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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