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“Find out if the refurb is finished!”

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Holiday Inn Express Mechelen City Centre
Ranked #6 of 11 Hotels in Mechelen
London, England
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Find out if the refurb is finished!”
Reviewed 10 August 2014

Stayed here in a group of 11 or so, some booked via the internet, some by phone. None of us were told that the hotel is undergoing major renovation! For your enjoyment the reception area is down a scabby alley, is tiny and whoever is unlucky enough to be managing it also has to deal with phone enquiries too, just imagine the queues to check in and out!

Once you've dealt with that fun you will be treated to near constant drilling, hammering, banging throughout the day including at weekends, just to add to the fun it starts nice and early too!

So you get woken up early, may as well go to breakfast right? Did the hotel mention to you that you would effectively be camping? The main b/fast room is tiny with a few tables but there are plenty more available in the tent outside, you can sit there in the cold nicely sheltered from the pouring rain. That said, there appears to be one woman dealing with the entire breakfast area herself.... so this morning the following items were unavailable. Knives, plates, glasses for orange juice, cups for coffee (didnt matter because the coffee machine had run out of coffee). On top of that there wasn't really a great deal of of food on offer either. Once complaints were made I managed to secure a warm bread roll for breakfast, yum!

We complained about the constant noise later and were given an apple and a banana to say sorry.... it made up for the lack of breakfast I suppose!

From what I could still the staff count for the entire hotel was about 25, unfortunately 23 of them were busy with drills and hammers.

Yes its cheap.....but honestly.... don't do it.....please don't do it...

Room Tip: There are no good rooms.
See more room tips
  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressMechelen, Guest Relations Manager at Holiday Inn Express Mechelen City Centre, responded to this review, 11 August 2014
Dear Matt P,

Many thanks for expressing us your thoughts about our hotel and the renovations we currently undergo.

For the moment we are upgrading our hotel to another level. We fully agree with you that this not ideal for anybody. Everyday we are discussing the level of service we provide to our guest, rest assured that some topics are improved already and we do everything within our power to minimize the impact to our guests.

Please accept our sincere apologies for the inconveniences this has caused you and your group. When you next time visit our hotel, I am sure you will like our new style.

Yours truly,

Kristof Gelders
Guest Service Manager
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260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
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Paralimni, Cyprus
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 August 2014

....... all the public rooms are currently being ripped out and refurbished. The place is a building site with an entrance in an alley at the back, staffed by an unfortunate girl who must endure the wrath of unhappy customers. Where was the duty manager, I ask myself? Breakfast is being served in a tent in the kitchen yard, the telephones are not working (what about the wifi?) and there is no lounge or bar.

So, if you are planning to stay here in the next month, check that the refurbishment is finished! I'm sure it will be lovely then.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank MrsSueCyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressMechelen, Guest Relations Manager at Holiday Inn Express Mechelen City Centre, responded to this review, 11 August 2014
Dear MrsSueCyprus,

Every comment is a possibility for us to improve the current services we deliver to our guests.
Therefore thank you for your critical look to our business.

Next to the tent we have an area where you can relax in combination with our free full speed WiFi, coffee and thee, fruit and biscuits troughout the day all for free.

The renovations are planned to finish in the last week of August.
We appreciate your feedback, we are already looking forward in welcoming you back.

Kind regards

Kristof Gelders
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2014

This hotel is a perfect choice if you are there for a short business trip. It is very central, everything is within short walking distance, although you could also use an underground parking. The hotel offers nice, clean rooms of decent size and all the necessary facilities, has good wifi coverage in rooms (free slow connection, or paid fast), the bar. Breakfast is fine. It is all rather simply and precisely furnished. So, if you care for something quaint/boutique/character, this is not really the place, but if you are a business traveler looking for functionality and precision, this should definitely do.

  • Stayed May 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Ana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressMechelen, General Manager at Holiday Inn Express Mechelen City Centre, responded to this review, 29 July 2014
Dear Ana G,
It is a pleasure to read that you enjoyed your stay in Holiday Inn Express Mechelen and that we lived up to your expectations. Thank you for your review review and we are looking forward to welcoming you again next time your travels bring you to Mechelen.
Best regards,
Joris Keimes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallinn, Estonia
Level Contributor
69 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 7 July 2014

This is a fairly standard HIExpress property - comfortable, clean rooms, and the central location is a plus. 5 minutes (or even less) and you're in the central square. Easy check-in/check-out, only real flaw was the lamentably skimpy breakfast but this is also par for the course with Holiday Inn Express. Would definitely stay again.

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank eab2124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressMechelen, General Manager at Holiday Inn Express Mechelen City Centre, responded to this review, 10 July 2014
Dear eab2124,
Thank you very much for your nice review here on tripadvisor. It is great to read that you would had a pleasant stay and that you would definitely stay again with us so we hope to see again soon.
Kind regards,
Joris Keimes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sawbridgeworth, United Kingdom
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 June 2014

Stayed for one night only but the hotel was exactly as you would expect from Holiday Inn Express. A very comfortable room and a nice continental breakfast at a very reasonable rate. Staff were very polite and helpful. I'd happily stay here again if I'm ever back In Mechelen.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressMechelen, General Manager at Holiday Inn Express Mechelen City Centre, responded to this review, 2 July 2014
Dear Neil M,
Thank you very much for this great review. We are delighted to read that you had a nice stay with us and we hope to welcome you again in the future.
Kind regards,
Joris Keimes
General Manager
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Cheshire
Level Contributor
371 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 29 May 2014

We stayed here last night and were very pleased and will be returning again. We loved the location and the staff were very friendly. The room was adequate and the wifi was good. The breakfast was adequate. My only niggle would be the cheap toilet paper and hard pillows.
Thanks for a great stay :)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pennyboots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressMechelen, General Manager at Holiday Inn Express Mechelen City Centre, responded to this review, 30 May 2014
Dear Pennyboots,
Thank you very much for your nice review. It is great to read you enjoyed your stay with us. Also I glad to be able to tell you that the toiletpaper has already changed.
Hope to welcome you again the next time you travel to Mechelen.
Kind regards,
Joris Keimes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 May 2014

Room very clean and comfortable
Only meal provided was breakfast and the availability of items was very limited
Busy second of third morning.when sports team ate all food and took most of seating
No croissants

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfie2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressMechelen, General Manager at Holiday Inn Express Mechelen City Centre, responded to this review, 30 May 2014
Dear Alfie2007,
Thank you for having taken the time to inform us about your findings from our hotel during your recent stay. I am sorry to read that you were not 100% satisfied during your stay. We have taken note of your comment and we will take appropriate action on this.
Thank you again and hope to welcome you again the next time you travel to Mechelen.
Kind regards,
Joris Keimes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Mechelen City Centre

Property: Holiday Inn Express Mechelen City Centre
Address: Veemarkt 37 C, Mechelen 2800, Belgium
Phone Number:
Region: Belgium > Flanders > Antwerp Province > Mechelen
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Business Hotel in Mechelen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Mechelen City Centre 3*
Number of rooms: 69
Official Description (provided by the hotel):
Surround yourself with the atmosphere of Mechelen's historic quarter at the Holiday Inn Express Mechelen City Centre hotel. Flanked by centuries-old architecture, the inviting Holiday Inn Express Mechelen City Centre is in the heart of Mechelen. Just a short walk from the town square and with easy access to the ring road, you can park in our secure underground car park when you arrive. Connect to complimentary Internet and wake up to a complimentary continental breakfast at our daily buffet. Located halfway between both Brussels and Antwerp, Holiday Inn Express Mechelen City Centre is an ideal stopoff point. ... more   less 
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Also Known As:
Holiday Inn Express Mechelen City Centre Hotel Mechelen
Mechelen Holiday Inn
Holiday Inn Mechelen

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