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Average
4 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Brussels

Reviews from our community

Average - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
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English first
English first
French first
Any
English first
erffy
Wilmington, Massachusetts
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Some Good, Some Bad”
Reviewed 13 March 2018 for a stay in March 2018
1
person found this review helpful

Our group of four stayed in this apartment in March of 2018. Here is our review:

The Good:
-Excellent location in Brussels within walking distance to main attractions
-Good size flat- plenty of space for four people
-Good heating on cold days
-Felt secure- door codes worked well
-Bluetooth speaker was great

The Bad:
-Extremely slow WiFi
-Only two rolls of toilet paper supplied
-Very thin pillows on bed
-Flat needed better cleaning- There were splatters on the walls and ceiling from who knows what that should have been cleaned.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Apr 2018
Thank you for your review. We are glad you enjoyed the location and the services of the flat. Concerning your remarks, Smartflats is always trying to improve its customer service so we take this issues in consideration in order to improve ourserlves. We hope you will trust us again for your next trips in Belgium :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daniel H
Vitoria, Brazil
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good apartment, but in practice, without shower”
Reviewed 11 January 2018 for a stay in January 2018

This is an great apartment, within an excellent localization, near markets and all kind of stores. There is a subway station just a few meters and buses "at door".

Our previous stay was excellent but unfortunately this time we had a very big problem due to lack of pressure in the hot water. With that, in practice, we could not use the shower, except with cold water, which is not advisable in the winter of Brussels.

We asked help to Smartflats, but all we could get was an information that the problem was with the hot water supplier, so, there was nothing they could do to solve, except wait - which didn't come to a solve until the end of our stay.

Thankfully, there was a bathtub, which allowed, after a wait of about 1 hour for each person, we had at least one bath, although we have lost a good part of our days with this routine, since we are a family of 5 people.... Definitely, it was no good to spend 5 hours/day just to have a bath....

Conclusion, this is an excellent option if all works in the apartment, but, if it has any kind of trouble, maybe your travel will not be so good....

Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Jan 2018
Hello Daniel,

I am so sorry to see that this second stay disappointed you. I understand that it was frustrating to have to use the bath instead of the shower and I truly apologize on behalf of Smartflats for this.

I will brought your case to the attention of our management so we can put all our efforts in fixing this issue with our provider.

I hope you'll give us another chance to provide you with a great experience, as we did for your first stay.

Have a wonderful day,

Tatiane, Quality Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Brussels hotels

Floriane...
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 May 2018 for a stay in May 2018
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Jun 2018
Merci Floriane pour votre commentaire! Nous prenons en considération vos observations et espérons que vous choisirez à nouveau Smartflats pour votre prochain séjour en Belgique!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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